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August 2024 by Chloe Terrell
I cannot recommend Upack enough! Everything went so smoothly for our cross country move. Amazing customer service- I never waited more than 2 rings on the phone for them to answer. Super friendly staff. Very communicative and dropped off/picked up our cubes on time. Lastly, it was definitely the most affordable company for our move!
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August 2024 by Gail Harbert
UPack was outstanding from the beginning of my move process to the very end. They were always in contact with me and provided updates on when I could expect delivery and pick up for the pods. The drivers were professional, friendly and on-time.
The pods look small but I was surprised how much they held, they were clean and ready to use.
I believe their prices are competitive if not better than other vendors.
In the end my pods arrived before the scheduled date which made me very happy. I can highly recommend using UPack.
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July 2024 by Nancy Mathey
Used U Pack to move 2 cubes from Alaska to Washington state. The customer service contacts were excellent to deal with as was the delivery person. He was helpful and had a great sense of humour. Everything arrived timely and in good shape. I would recommend them highly for your moving needs.
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June 2024 by Andrew Sciambi
Top notch customer service. They are always there to answer the phone and help coordinate with you. Excellent drivers with serious trailer skills. Everything was on time and efficient. I've used them on two separate cross country moves and would highly recommend to anyone.
This mirror made it across the country TWICE!
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April 2024 by Susanne Sorensen
easy to use. delivered and picked up when scheduled.
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March 2024 by Bob Henig
My recent experience with U-Pack could not have been better. From initial contact on pricing, availabilty and the many other questions I needed answers to before making my decision, to scheduling the drop-off date, to regular confirmations during that 6-week window, to contact from the delivery operator/truck driver the morning of, to them placiung it precisely when I needed it for ease of filling, to having the filled container picked-up and then scheduling the final delivery some 2,750 miles away was as professional and friendly and exactly as promised as one could hope for. And everything inside, including countles fragile pieces of art and furniture arrived exactly as I packed them. Full, honest disclose here - I've been buying and selling, packing and shipping "stuff" for almost 45 years around the world. A rare experience in this day of many companies over-promising and under-delivering nearly everything. And to top all that off, their rates for services and the optional insurance were the best I could find. Highly recommend this company, their services and their people.
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December 2023 by Ellen OBrien
This comany was awesome from start to finish! You should definatly consider using these guys. You won't be sorry!
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September 2023 by jana n.
Our experience with U Pack was very positive. I picked U Pack after researching many moving companies. Glad i did . From start to finish , it was a positive experience. The relo cube was good sized , sturdy and clean . It was dropped off on time at the origin in Portland , OR and delivered in Las Vegas promptly . Seamless , no headache , good value, responsive customer service , great delivery drivers . Would recommend them for interstate moves.
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August 2023 by Raymond B.
A lot to like about U-Pack but also some frustration. Communication was good throughout the process & the trailer was delivered pretty close to the time promised. The time to get it delivered to the Midwest was surprisingly fast. The frustration was an old bulkhead that we couldn't get closed once packed & it took an hour & we finally simply cut the pipe so we could remove the bulkhead. When ur ready to unload - being held up by old inoperable bulkhead is incredibly frustrating and takes away from what was mostly a good experience.
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August 2023 by Ginger H
Every step of the process went smoothly and the customer service was helpful and answered all the questions. I hope I don't have to move across the country again but if I do I would go with u-pack again. I checked around and their pricing is on point. I especially appreciated being able to check the status of my quote / order online. Two relocation cubes were the best size / solution to move the contents of our 3 bedroom home. We have less stuff than most people so it was hard to know if this would be enough room, but it fit the majority of our belongings. We were able to leave what didn't fit with neighbors/friends.
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August 2023 by Amanda Sullivan
I had a great experience during my cross-country move using UPack. They were on time with the trailer drop off, pick up, and delivery. Wonderful customer service! And, I appreciated being able to track my move online, in real time. The service was affordable, especially when compared to the "professional movers" I used in the past.
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July 2023 by Jeremy Beckham
Beware of using this company. You may not have your possessions for weeks after your estimated delivery time.We loaded all of our belongings into the relocube and it was picked up from our home in Salt Lake City on June 26 with estimated delivery in Portland July 3-6. We are now July 7 and our belongings have not even left Salt Lake City. All they do is tell us “transit time is not guaranteed” and they won’t give us any new tracking or estimated delivery because they said the truck isn’t full yet with customers going to Portland and it has to wait until the truck is full. Who knows when that will be - and all of our belongings - all of our furniture, most of our clothes, bicycles, everything - are in that pod.We are stuck in Oregon with nothing. They won’t even offer us any form of discount or compensation. This service is not cheap and I think for how much it costs, customers deserve better.
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July 2023 by Brooke McKenzie
We used a Relocube to ship our belongings across the country. Customer service was top notch. They were responsive, and I loved how you could see how many consultants were available at any given moment on the website. The relocube itself was a little beaten up, but it was fully functional and still sturdy. I was a little nervous about the dings on the cube, but moving big containers like this across the country, they are bound to get some scraps. None of my belongings were broken (I own a ton of antiques and fragile glass art, so this was a HUGE deal for me.) Things went smoothly, and I will use them again next time I move.Also, upon the arrival of the cube, it is shockingly small looking, but boy oh boy does it hold a lot. We were worried the whole packing process about fitting everything, but in the end, we actually ended up filling like half of the container with empty boxes in order to have everything tightly packed (so nothing moves around in there).
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June 2023 by Staci Howlett
I used U-Pack for my cross-country move, simultaneously selling a house on the west coast and buying one on the east coast. The process was seamless from start to finish. First, I was able to load and store a single Relocube to stage my house for selling. When it was time to move, I ordered 3 more Relocubes to finish packing. Closing dates for both sales changed a million times, and I was able to easily change my cubes' drop off and pick up dates using the online dashboard. I spoke with phone staff multiple times and they were always extremely friendly and helpful, gave me multiple quotes for every imaginable situation, and guided me on what to do for my unique situation. My cubes arrived to my destination faster than quoted as well, and the cube drivers on both ends were friendly and flexible. This is the second time I've used this company for a long-distance move and I would absolutely use them again.
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June 2023 by Cas Pam
We were quoted a price and it actually ended up being less. Our household furniture and belongings were intact and just as we packed it. We were surprised at how they, upack, informed us along the way. We moved from West Coast to East Coast. Highly recommend! Best Moving Company ever!
