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September 2023 by Hannah K.
Me and my dad have been looking for the 12 ft skeleton for so long and thanks to Andrew he made it happen! Thank you so much!
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September 2023 by Nikolay L.
Not an issue with the store as much as with the customer service. Bought a new GE combo washer and dryer from online. Got it damaged. Couldn't even get any help for 4 days. Would have one guy say they are closed at noon. Other guy would say he's talking to GE, and would end the call after having me on hold for any hour with no follow up. Called them myself again and would get a response that they are closed now. Called them again the next day again they tried telling me that I'm out of the 72hr return policy even though I contacted them with the same day of receiving the unit. Later called them again got transferred over to Lydia Lay Resolutions Expediter who said she will personally contact GE and get everything figured out to have the unit either replaced or returned. That was on 8/8/2023. After not hearing back from here I messaged her couple of days later messaged her again and received "Sorry about yesterday I was out sick. But I did get an email from our DET team this morning. I explained how this is a system issue that is the center of this issue. They are working with GE on a replacement for you. I am sure I will have more updates for you as the day goes on." After that message I did except to receive something at the end of day but no answer. Few days later I had to reach out myself again to get an update. The response I got was "I have not had an update yet. But I am keeping on them asking for any update." Which was on 8/14/2023 which is a week after Lydia Lay "started working" on my case. After that I did try to reach out again but did not get a response at all this time. Ended up reaching GE myself to have one of their techs come out and fix the washer. It's now 9/3/2023 and Lydia Lay has not answered me. And never had my washer replaced or anyone at home depo show any care for the fact that I was stuck without a washer for more then two weeks and they ended up wasting my time and not helping at all. At the end still ended up doing everything myself. Would not recommend ordering anything from them because there's a good chance of receiving something damaged and they will not care about getting anything sorted out. WORST EXPERIENCE EVER!
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August 2023 by David V.
If you need help with something especially when it comes to get a tool behind closed bars, you're better off getting a pair of bolt cutters and serving yourself, or driving half an hour to another location.
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April 2023 by Quinn A.
I mostly use the garden center, so this review is only for that part of the store. The potted plants here are always healthy and ready for whatever you have in mind. Put them in the ground, in pots, raised beds .... as long as you've done the prep - they're gonna make it. Speaking of prep, they have every variation of miracle grow, but you can reject that hegemony and buy something that isn't mostly chemicals. Organic soil, compost and mulch are available in large quantities. There are organic and specialty fertilizers in out of the way spots. The worm casings are inside, and you can also find fish fertilizer tucked on a shelf. You'll have to walk past a mile of poisons to get there. Seriously. Maybe try some companion gardening to deal with pests instead of nuking everything. And don't get me going on that planet killing weed killer. A tiny bit of scrolling through your pocket library of Alexandria will give you an idea of which plants need more or less light, and if you want an easier way, most of the pots also have qr codes you can scan for specific details on care. Oh, and pots! Lots and lots of pots. The inexpensive plastic ones look just as nice as the others, and they won't break your back to move them once they are full of soil and beautiful growing things. Trellises, wire, bricks, wine barrels, everything. The check out in the garden center is quick and the folks who work there are super nice. Walking away with a cart full of plants and soil is like making an investment in happiness and health. What a great way to find a happy spot in a mean old world.
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April 2023 by Tony A.
Having an appliance delivered and installed through Home Depot can be a bit of an ordeal.To begin, Home Deport set up a day and time for delivery. When the appliance didn't arrive we had to track down a phone number, and when someone finally answered they claimed the item was on a truck and would be delivered the next day. We'd get a call that night, they said. No call. Also no delivery the next day. Called Home Depot again and they said the first rep must have meant the day after the next day. Again the promise of a call that night. Again no call. But on the third day in the appliance was delivered.The two men who did the delivery were friendly and professional. They get five stars. You do the addition and subtraction.
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November 2022 by R&R Property Services, Inc.
Finally a store that had joist hangers.
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October 2022 by Jenn M.
What kind of strange world do we live in where a business missing out on a $1,000 sale means nothing? This is what happens when a business like Home Depot gets to be as big as they are: The customer service experience has little value to them, when they can make it up in volume. My husband and I saved for two months to replace our broken dishwasher. We chose a lovely model, and bought 'er online with installation. We get our delivery date and time window (8 hours is NOT a window). The day of delivery arrives. We are so excited! I take the day off work and faithfully wait for the delivery men to arrive. I get a phone call and I'm told it's the driver, and they are 20 minutes away. Ten minutes later, I get a text message that states, "Sorry we missed you." Gobsmacked doesn't even begin to describe the feeling. I immediately call customer service. The lady was wonderful and sympathetic. Not enough good can be said of these people in those call centers. They are working with a broken system that is NO fault of theirs. She tells me that they claim they knocked and no one answered so they left. She also tells me they claim they tried to call me twice. They, in fact, did not call me. The lady informs me that I am, unfortunately, not the first person to deal with this exact situation. You would think that since you paid Home Depot, that Home Depot would be the ones making the delivery and installation. Nope! They use a third party with a horrible track record. This third party not only didn't attempt to call me when they were unable to get a response to a knock on the door, THEY WENT TO THE WRONG HOUSE ALTOGETHER!!! They went to the wrong house, knocked once, called NO ONE, and I'm certain thought, "Score, one less installation today, boys." Take a wild guess how long it took us to get our money back. If you guessed two weeks, you'd be right! So, our experience in trying to purchase a dishwasher with what we thought was a reputable company actually turned out to be a micro-loan of $1,000 to Home Depot with no interest. It might seem like a trivial amount, but it wasn't to us. I sit here today, looking at a still broken dishwasher, and vowing to never purchase anything from Home Depot ever again. I long for the days of reliable sales people, delivery men and installation experts who actually give a toss if the customer is happy. I didn't want much, I just wanted what we paid for. I have no idea who to trust now, but it certainly isn't Home Depot.
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September 2022 by Elizabeth M.
Curbside pickup here is a joke. Hey, I need to grab some things before I fly to do some volunteer work... great idea, I will just do curbside pickup. Quick and easy. Right? Checked in. Waited. Called the number they have posted. Nobody answers. I go in.. giant line. (And technically I have been waiting longer than any of these people.) Call again, no answer. Do I give up and get on a plane or do I keep waiting? I left 30 minutes for this quick stop figuring it would be plenty. 35 minutes later I am panicked... finally find someone to help and learn they pulled the items and then apparently lost them. Ugh. Makes me sad. Now I have to spend time finding what I need instead of doing the work I am traveling to do.
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May 2022 by Jonathan N.
Tool rental for repairs is a joke it's been almost 4 months and after they sent it to another store they finally told me my blower was fixed I even waited two day to pick it up when I go to pick it up it wasn't done now I don't got one for work
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May 2022 by W S.
This review is of the corporate office, not the PDX retail store itself. However, the PDX store was involved in the fulfillment of my order. I paid for and scheduled delivery of a refrigerator 45 days prior to my delivery date in order to head off any supply chain issues. The website and staff confirmed the unit was in stock at the time of my order. Home Depot immediately charged the unit on my credit card, and I paid interest on such balance. Two days before my scheduled delivery date, I was notified that the delivery was cancelled - my refrigerator was rescheduled to be delivered one to two months later! The unit was not in stock and on back order. I understand supply chain issues, but Home Depot sold me a unit that they clearly did not have (although the website stated it was in stock when I paid for it). And I carried the cost of the fridge on my credit card while I didn't have possession of the unit! Meanwhile, I had to move to my house a week later without a refrigerator and all of my food spoiled. Home Depot was deceptive in stating such unit was actually in stock. They also violated Visa rules by charging my card when such unit was neither reserved nor delivered to me. While Home Depot did reverse the charge, I suffered the loss of my food and paid interest expense for an empty Home Depot promise/contract. This is fraud in my book.
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May 2022 by Hannah W.
I have never had a bad experience in this HD. The woman who did my curbside pickup, more than once, was very polite and not off-put by my dog sticking his head out of the car window to say hello. Plus, they have never missed an item from my order. Sometimes there is a lack of items, but that's just how it is today, and it's not the fault of the employees. I bought a hanging basket style pothos plant, and it has not only done very well, but exploded with growth in the last two months. Their garden section is always well stocked and seems to be well organized. There's a good selection of tools, but if you need to buy a tool, plan for a wait because it seems there is only one employee with access to the locked tools.
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April 2022 by Bll S.
I walked in everybody is so nice, they asked me right off the bat if I needed to find something. This is a very nice comfortable store to shop at. I walking all throughout the store the employees are very nice and pleasant. I found more than I needed and bought more than I should.
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March 2022 by Jason F.
I understand that everything's not in stock due to supply chain issues. I understand products have to be locked up due to theft. What I can't understand is why I have to wait 20 minutes to get someone to unlock the tool I wanna buy. I'm on a job I don't have 20 minutes to stand around and do nothing.
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March 2022 by max t.
WORST SERVICE EVER!!!!! Would not recommend this company to anyone. We purchased a washer and dryer from home depot and Temco delivered/ installed our new washer and dryer. After running our first cycle on the washer machine our home got flooded. After inspection of what had happen the installers broke the capped off hole and put the drain line into the wall so all the water was draining into our wall. After numerous calls to Temco they denied our claim and don't want to take responsibility for improper installation. Why would you break the cap and shove the drain line into a hole that you can clearly see the insulation in the wall, it's obviously not a drain line you don't need to be a professional to know this. Warning to any one using this company they do not take responsibility for their unprofessionalism. After fighting for months with Tempco Home Depot just defers us to tempco and nothing gets handled.
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January 2022 by Sasha K.
Like 50% of people don't wear a mask in here - which is concerning. But they carry Ryobi brand which is why I came here.