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April 2024 by Amy Mann
Save yourself the money and the headache. We drove 45 mins each direction to rent a drywall sander. We got home, the vacuum was full from the previous renter and the sander itself was soo jammed up it wouldn't suck anything up. The machine was not working properly. Called and was told to bring it in. These mf'ers had the audacity to tell me I was still paying for a 4 hour rental for their defective machine and wanted to charge me again for another one. The next one was just as dirty. I told them no and I'll figure something else out. They STILL CHARGED ME for 4 hours for a broke machine. I went to management and got it taken care of with zero issues. Then we went on down the road to Harbor Freight and bought a drywall sander. 1st and last time dealing with Home Depot rental. Never ever again. It was an absolute nightmare.
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February 2024 by azz az (Zoric)
Staff is inexperienced, and tools look like they haven't been cleaned between rentals.
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November 2023 by Rashi T.
One of the standout features of Home Depot is its extensive and diverse product selection. Whether you're undertaking a major renovation project or a simple home repair, the store boasts aisles stocked with. I find the store a little hard to search products for and the staff in this particular location seems reluctant to help or make you wait and then go MIA .However , the availability of online ordering with in-store pickup and prompt delivery services does provide convenience for those with tight schedules or large purchases or you know when you cant get the staff to help you .The regularly scheduled workshops and events provide customers with valuable skills for DIY projects but a lot of it is online only these days .
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July 2023 by Kat T.
My husband and I went in to look at flooring options. We were in that area of the store for over 30 minutes without one employee asking if we needed any assistance. In that time I saw 6 employees standing around in that department alone talking with each other. We left and ended up going to another store, which offered help immediately.
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December 2022 by Didier RGO
(Translated by Google) Well stocked!!! box service a bit slow(Original)Bien surtido!!! servicio en cajas un poco lento
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September 2022 by Kim G.
Your basic Home Depot conveniently located right off the Murrayhill exit on 26, I stop by this location when I'm in the area. It has all the typical departments and layout but somehow it seems easier to get around, not as massive and overwhelming. The store is well organized, shelves are stocked and they typically have what I'm looking for whether that's ant killer, cleaning products, lighting, garden supplies or hardware. And they always have seasonal items like Christmas, BBQ, and spring-fall, annuals, perrenials, shrubs and trees. Plus garden soil, planters and supplies. The indoor houseplant section is also nice and they always have a varied selection. Succulents, bromeliad, pathos, ferns, snake plants, cactus - I've bought it all! My entire plant selection is thriving and I've only had one plant that didn't do well and they exchanged it no questions asked. Most stores don't reimburse you for plants because they have no idea if it was cared for properly. The fact that they gave me a new pothos made me a happy and return customer.
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September 2022 by James B.
I'm giving this Home Depot location 5-stars for one reason only...their employee Sydney in the Blinds Dept. I have to let all of you know that she is absolutely Ah-May-Zing. She is truly an asset to this company and should be recognized for providing awesome customer service and assistance. This is not just a one off, I have had to acquire Sydney's assistance on multiple occasions and she is always consistent with her customer service and professionalism. It isn't often that I give a shoutout to an employee of an organization, but she truly deserves it, and deserves the recognition of Home Depot as well. With so many employees choosing to leave their employers for other opportunities, they need to do all that they can to hold on to treasures like this. I hope that Home Depot doesn't miss the opportunity to make Sydney feel valued and a vital part of the team.
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April 2022 by Michael O.
i pay cash.. not a big receipt hanger onto-er. my fault i guess, but a 50.00 VoM (ohm-meter) i purchased a week ago quit working. i wanted an exchange, but they looked at me like i was trying to rob the place. short story, i didnt get replacement. the end... the end of me shopping at home depot. im in charge of 2 commercial accounts that purchase primarily from home depot. no more.... lowes will be looked into. to bad. we spend over 25k anually. the VoM was my personal item. otherwise it would have been bought with card. maybe im stubborn.. well... yeah.. im stubborn. but its the principal of it all. will not recommend home depot for anything to anyone ever.
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January 2022 by Ray G.
Disappointing, you do an hour of research on line, find the product you need, webpage says they have two at the Beaverton store, after talking with three clueless guys at the store, they give up and tell me to go elsewhere because they don't find the item in the store. Sure glad I don't own stock, good service makes businesses successful which this one doesn't offer.
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December 2021 by Cynthia G.
I love this place! The shelves are always stocked. The employees are helpful and the location is super convenient. Curb side pickup is fast and friendly. I have been finishing up some projects and they have had everything I need waiting for me in less than an hour.
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October 2021 by Natalie H.
I had a kitchen remodel. Sat down with Dave in July and brought all the measurements of my kitchen with me. Home Depot is in contract with Precision Countertop. I wanted to chopped down my bar and move some electrical outlets down from the bar. Unfortunately, Home Depot doesn't handle demolition. I had to search high and low for a decent non-scammers contractor to do the work. It was the most stressful part of this whole remodel and meeting the timeline. 1) I would highly recommend that you find a contractor to do any demolition/electrical work first before sitting down with Dave to finalize your kitchen countertop. 2) make sure your measurements taken cover the entire bar length and cover the bar legs, nothing is exposed! I almost missed that. 3) purchase everything new, including garbage disposal! I didn't, and now I need to find someone to install it. Cause when precision plumber install the old one we realized it is leaking! 4) lots of waiting and delay because the granite might not be in stock! And needs someone to be onsite during installation at all time! 5) check and double check every edge during and after every single installation. I had to have Precision Countertop return to trim off the fitting of my range. It was too tight! 29 inch and not 30 inch! 6) open and check your backsplash tiles weeks before installation to make sure you have the right color and no cracks. One of my box was entirely broken! Luckily I had enough for installation. 7) monitor when they are installing backsplash; I had to change my BL layout because it didn't look as good as I thought. Luckily I was there when he put in the first tile! I changed horizontal to Vertical layout to even out the title. Very happy with precision countertop! They did a good job! They come separately for each process. Not everything will be done in the same day. I was expected to get my backsplash install in December. But someone canceled. I was able to get mine install in October. But expect this a 5-6 month process!
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September 2021 by Riley M.
I've gone here multiple times and had horrible customer service. As a women the men that work there seem to dismiss and ignore and any questions I have. Today I asked a man a question and he ignored what I asked and turned around to help another customer. This isn't the first time this has happened either. The women that checked me out was very nice everyone else was rude. Will never be going back.
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August 2021 by Hannah E.
Long story short, John the retired engineer that now works at the Home Depot part time, deserves employee of the month x10. I came in with a product I purchased at another store as it had a hardware issue and I was seeing if Home Depot carried a replacement hardware piece. I looked at the piece, knew they didn't carry it, but then spent the next 30 minutes or so with me correcting the hardware misuse issue and helping me to make sure my product was in working order before I left the store. He was kind, helpful, and pleasant to be around. Kudos to John and the Science Park Drive Home Depot for being such a helpful group. I live right between two HD locations and now I will always pick this one over the other. Thanks again, John.
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June 2021 by Mikhail H.
This is my go to location. Their plants always seem to be more abundant and cared for than the other locations so when I need plants I tend to go here. The store also seems better organized and I always get some of the best customer service experiences. Once I was purchasing a pretty sizeable amount of plants (like usual) and I was going into self check but there were not very many people in the store. A complete gem came over to offer her assistance to me and checked me out super fast and says, "Would you like assistance our OR PROTECTION FOR YOUR TRUNK...". Wait...WHAT???? They have butcher paper...WHO KNEW THIS??? They have a big roll of it! I reuse it constantly! I just neatly folded the original piece and will someday replace it but thanks Home Depot - just a simple barrier like this can seriously save your trunk or bed!
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May 2021 by Quin
Nate made a bad experience great.We rented brush cutters this last Sunday the 4th of April. Out the door we knew that the kill-switch on one wasn't working, and the shoulder straps were incorrect on both. One had an odd, dull blade, but the person checking us out ignored the query. There were only two available, so we took them both. There were of course other issues, and the "good one" stopped working after just a couple of hours. Very frustrating! Returning to Home Depot, Nate was very understanding and sympathetic. and appreciative of pointing out the details of what was wrong. I think some of the best customer support I've received, ever. Thank you Nate!