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August 2023 by Veranica Babiy
We had multiple suite/ jackets made by Tom James company and they are the most beautiful one-of-a-kind pieces! From the fabric to the hardware and the fit is just perfection. Mark and Anne are always a delight to work with.
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July 2023 by Peter Johnson
Mark is the best. He has a great sense of what I like. He helps me order the right sizes and he his extremely responsive. He makes sure I am satisfied when the order arrives and stays in touch during the year.
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June 2023 by Nick P
Worst $1700 I’ve ever spent.I needed a quality suit for my wedding…The only thing that is saving this from one star is the associate whom I worked with. Very friendly, nice and professional.The suit itself- absolutely terrible. I’m not sure where the disconnect was between ordering and in the factory- but there was a massive one.I brought in a photo of the suit style I was looking for which was skinny, form fitting. When I initially received it- the suit looked like it belonged on a 6’7, 350 lb man.For comparison- I’m 6’0, 195 lbs.The suit was long, baggy and did not fit at all. I went home, tried it on again in front of some friends and they agreed it needed to go back for an alteration.I brought it back to Tom James which was semi frustrating given I was just measured less than 2 months ago. The turnaround time for this second alteration- was relatively quick at 4 days.I brought the suit back home a second time- showed my mom and her friend- who works in the fashion space. They both thought it wasn’t custom. And thought the pants were massive and jacket was slightly too big (which they were). They suggested to go get a 3rd opinion from another store.I decided to get a few other opinions- I went to Nordstrom, Mario’s, and an independent suit consultant (with the suit). None of the staff I saw at those stores thought it was custom. Luckily Mario’s was so helpful- they had 3 people in the store (male, female and their in house tailor) helping me. They understand current fashion trends, saw the photo of what I was looking for and will have an alteration done within a few days.Unfortunately they said the shoulders are way too puffy and are they are not able to fix it given the time it takes to adjust that area of the jacket.When I spend almost 2k on a suit- I would expect maybe one alteration. Unlikely unless I lost/gained a ton of weight in a short period.It took me 3 visits at Tom James, a visit to Nordstrom and Mario’s just to get things right. I don’t think I have an abnormal body either- 6’0 is a fairly common size and the fashion consultants at Mario’s/Nordstrom agreed. I’m 2 weeks away from my wedding without a suit and it is quite frustrating.
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April 2023 by Dale Carstensen
I have loved my Tom James experience. Mark Cleve has taken such great care of me. I was looking for someone to take my clothing style to the next level, and I have not been disappointed.
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January 2023 by B C.
You can find the same suits for less money almost anyplace. The sales person was attempting to act like it was a high class place and was annoying. Nothing special about the store other than it feels like a basement.
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November 2022 by Whitney Hunt
Mark always knows what we need. He is happy to help suggest new and updated fabrics and colorways or just open to letting us stick with the basics — its doesnt feel like it has been 3 years between placing an order whenever I give him a call! Such great service!
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October 2022 by Matthew Norman
Mark and Ann are the ultimate professionals. I have been going to Mark for 7 years and have never been disappointed. Great quality and fit - if you're considering custom clothing (which I HIGHLY recommend) you couldn't do better than this!
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September 2022 by Jose Cienfuegos
Great help from Joseph and can’t wait for my custom made shirts!!
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May 2022 by Teresa Davis
Mark and Ann are super nice but they are sales people, not tailors. I attempted to get a custom suit made by them for my wedding but the first fitting ended up being a disaster. Even though I picked an upgraded fabric, it still felt cheap and see through. The color was also very yellow and didn’t seem to match the tiny fabric swatch they showed me. The style was very old school and not modern although I showed them multiple pictures of a modern suit I wanted. After the first fitting I knew I couldn’t go forward with this suit for my wedding. The color was off and it looked like an old lady suit. Spend the extra money and go with an actual custom tailor, not salespeople. Tom James has of course not refunded my deposit and are being super difficult to work with. I would never recommend this company to anyone if you actually like high quality, modern looking suits.
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September 2021 by Nick Stanley
Quality fabric and service!
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July 2021 by Ernest Cooper
Mark and Ann excel at top notch customer service and go the extra mile to ensure that your entire experience from measurements to delivery and then the amazing try on of your new custom clothes. They truly want you to not just like your new clothes, they do everything they can to make sure you love your new clothes. If the break in the pant leg is quite not to your liking, not a problem!!! It will be fixed ASAP.There should be a 10 star review for these folks!!!!!!!
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July 2021 by Steve Seal
This is a great spot for men's clothing. Joseph makes the process of selecting and sizing a suit fun and comfortable. Highly recommended.
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July 2021 by Ernest Harvey Cooper
Mark and Ann excel at top notch customer service and go the extra mile to ensure that your entire experience from measurements to delivery and then the amazing try on of your new custom clothes. They truly want you to not just like your new clothes, they do everything they can to make sure you love your new clothes. If the break in the pant leg is quite not to your liking, not a problem!!! It will be fixed ASAP.
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April 2021 by Greg Oliveros
I have worked with Mark for very long time. He knows what I like but more importantly he has helped me stretch my ideas of what might also work. He has an old school approach to our selection process. He respects my ideas and thoughts and at the same time has moved me in a nice and fresh direction. I love my "James" wardrobe. Mark 5 stars for your continued interest in my fashion well being.Greg OliverosAttorney at Law andHappy Customer
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April 2021 by Cascade Community Watch
After spending about $2k on a relatively few items, My experience is that the Fit and quality do not match high price, time and effort required to sit through the High pressure sales pitches. I ended up simply donating to charity the couple items I didn't have to throw out because they fell apart so quickly after receiving them...I haven't owned or worn a single stitch of their clothing for a long time...after ignoring their solicitations for over a year now, I attempted today to politely ask they stop sending constant barrage of emails soliciting future business, and I found it nearly impossible to get them to stop continuing to badger me after my request to simply bow out of future emails . Boy was that like pulling teeth. I eventually had to Block any emails form tomjames.com to make it stop. Just my experience... I'm sure there are other folks who have had different experience, but Mine left me so upset today that I felt compelled to share it here.
