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August 2024 by Sanborn Parkhurst
My wife takes our car here but she was out of town when the tire pressure light came on. She told me I should go here, pull into one of the bays, and have them check the pressure. When I pulled in, a guy charged out yelling at me. He would not even listen to what I had to say. I told him I was sorry, and didn't know how they did things there but would he just listen for a minute. He continued to shout at me and berate me for not knowing I shouldn't do that. Maybe he is just an angry guy, or was having a bad morning, but immediately angrily shouting at people for not knowing how they do things doesn't seem to me to be the optimal way of handling customer service. I went to the place across the street and they were very kind and polite to me, and helped me right away. I am sure these people will have an explanation for why angrily berating someone and refusing to listen to them was the right way to treat a customer and how I was totally wrong for not knowing what to do, and I deserved to be shouted at and intimidated for making a simple mistake. If that is the kind of service you want than this is the place for you.
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July 2024 by Chuck
I had a great experience with Todd's a couple days ago. The repairman walked up to my car and immediately identified the reason my tire was not holding air - it had dry rot. This was actually something another repair place had missed a few days prior when I had them specifically work on my tires (and do a full pre-sale inspection). I also know Todd's is honest - I had started out by asking if all four tires needed to be replaced. I knew this wasn't necessary, but wanted to see what they said. The repairman quickly identified which of the tires were new, and did not need replacing. I believe I can trust a car repair that downsells me, especially on first impression. I got the tire work done and have since had no issues. Overall from my own experience, I recommend Todd's for their honest, competent repair service.
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July 2024 by Savannah Dombeck
Unfortunately in the last 6 weeks our cars have had 3 flat tires. Fortunately every time Todd's has been able to fix our tires in less than 30 minutes. Everyone who works there are friendly, professional, and we always feel taken care of. I am so thankful to have such a wonderful tire shop in the neighborhood and not have to deal with the long waits and hassle of the bigger name tire shops. A few years ago we bought a whole new set of tires from Todd's and couldn't recommend them enough. I'd give them 10 stars if I could.
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June 2024 by Dexter J
When I go to any Point S location, I can count on friendly staff, competitive pricing, and quick reliable service. This location is no different, pulled up with no appointment and a flat tire and they got right to work.
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June 2024 by christopher curry
On my last visit I was told by Todd that my serpentine belt was fraying and I would need to get it replaced in about 1000 miles. So I took it in today to get it replaced. After 20 minutes the mechanic calls me up to say that the previously installed serpentine belt looks pretty new and asked me if I wanted to keep the old belt or get a new one under a warranty for $190. I decided on keeping the old belt but I was totally impressed by the honesty and the mechanic giving me the choice to keep my old belt and not be charged anything for their time and labor. It was truly an inspiring experience and I will definitely be sending all my business to Todd’s.
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June 2024 by Reese Giberson
I have had to have my breaks replaced 4 times within a 3 year span because of “faulty parts” Put in my vehicle by points S. I recently had to have my breaks redone a 5th time by a different mechanic because I don’t trust points S to do a solid job. I understand that occasionally there are mistakes but having to have multiple sets of breaks calipers, rotors and pads replaced yearly because I am driving and loose my breaks entirely is unacceptable! If I could give negative stars I would because this is a safety hazard to myself and everyone else on the road because they fail to do their job correctly. I wish I could say this was a single Points S but it’s not. This was 3 different locations that all messed up. Save yourself the time and money take your car somewhere else
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June 2024 by Dusty Pewonka
Came in with a screw in my tire and unsure how was going to be able to get it home due to rapid air loss. These guys squeezed me in during their busy day, got it done an HOUR sooner than previously thought and hooked it up! Will definitely be back here and be telling friends about the great crew and fantastic customer service. ??Thanks guys!!!
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April 2024 by Andrea Jarzombek
Friendly faces, good work, and a good group of guys. They took great care of my truck.
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April 2024 by Frank Daniels
Had them replace a tire around about a month ago. Excellent service and friendly staff. Had me fixed up and out the door in 30 mins. Very good prices. Thanks!
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April 2024 by Amanda Sledz
I went to this place for thousands of dollars worth of repairs over the years, but the last time I went they “fixed” something that I’d already paid to replace exactly one year ago (by them) and didn’t repair the issue I came in to get fixed. I only had enough money for one repair, and ended up paying for something I didn’t actually need. The person who processed the word order wasn’t Todd (the owner), but a different employee, who (after fixing what wasn’t broken) gave me an absurd quote for the actual issue. I no longer trust any of the repairs they performed, since they’re clearly taking advantage of people and looking for opportunities to overprice services.
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March 2024 by jay mudry
did a good job on my alignment
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February 2024 by nicholechorn Nicholechorn
Super quick, well priced, clean, comftuble waiting area. I will continue to get my tires serviced here. Thank you for removing the nail. I'll be back.
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January 2024 by Ted Finlay
Great people .I have been going to les Schwab for years lately the service has really gone down hill. Tod does it right
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December 2023 by Ben Santos
Great customer service. These guys are awesome they saved my day.
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December 2023 by Duarte Rodrigo
This is normally a business I recommend. However, I had a flat And made it to their location 20 minutes before closing and the 6 employees couldn't take care of me. So I walked next door with my wheel to get patched
