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September 2024 by Scott M
This is my second time using ACE and their service and quality have been excellent both times. The people who work here are friendly, knowledgeable and easy to talk with. I will recommend ACE to anyone in need of truck/car body work. Their price was fair and they were fast in getting my small pickup repaired. Nice people working there and they took care of my claim quickly. I really like writing this review because they are excellent.
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August 2024 by J. V.
First, people = Excellent
Quality (job) = Excellent
Satisfaction = Excellent
Quite impressed by Mandy and Rigo's disposition at ACR: friendly, professional and quality oriented. It was great to communicate clearly with both before and after the project was fulfilled.
'94 Buick Regal in good overall condition. But I liked how Rigo is committed to enhancing its appearance with integrity and workmanship. I was not looking for 'perfection' for / from a 30 year old vehicle but he was able to meet my expectations; e.g., polishing the tail light lenses, exterior detail and paint polish, paint repairs, touch-ups, etc. Reasonable cost.
Again, IMO the interaction with the shop's front persons is key: understanding the customers' expectations, communicating with the customer, and of course, achieving the actual hands-on job with careful, committed quality. Project people.
Definitely recommended. Many thanks! Will return.
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June 2024 by Charles Houses
Fixed my Infiniti in 5 days looked like new after
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June 2024 by Norma Adamse
I would give no stars. This place quotes higher than their web site on line. Not going there. Check it out for example headlight restoration on line says $50.00 per headlight but when you go in, it's $65.00 per headlight and that is just one of many inaccurate quotes. No thank you. Went to the one in Beaverton
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February 2024 by Natalie Peran Teigen
Call these guys first; they are awesome to work with! They did excellent and quick work on our Toyota Tundra after a traffic accident in 2023. They effectively worked with our insurance taking on all the stress and headache, and gave us a loaner to use for the short time they worked on our vehicle. Then, when we had another accident, this time in our Toyota Camry, they quickly and thoroughly evaluated the damages, wrote up the estimate, and worked with our insurance all while letting us use a loaner car again. Although that accident resulted in a total loss (no repairs), Mandy and Rigo were so professional and courteous and even switched out our snow tires for free before we relinquished the car to the title company. We could not be happier with either of our two experiences.
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February 2024 by Tommy Dowd
Friendly staff and quality work! Thanks crew for taking care of our vehicles!!
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January 2024 by Amber C.
Very fair pricing. Friendly - professional service and high quality work! Couldn’t be more pleased with this company.
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October 2023 by Charco G
Great customer service
Great body work and paint
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September 2023 by Xy Hilbrink
I brought my car here, and as soon as they had the pieces, they fixed it up, (better looking than when I got it used). They were very nice and answered all of my questions in the process.
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September 2023 by Sam Paul
I only talked to him on the phone but they were wonderful to work with.
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September 2023 by jo m
Above and beyond. Will recommend!
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August 2023 by Wes Kendall
Ace did a professional detail on a classic VW bug for me when they were in Aloha, and they just did another fantastic job on my Alfa Romeo at their location in Tigard. I trust Ace to do an honest, professional job at the highest level of quality, and so should you.
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June 2023 by Sierra Carey
DO NOT use this shop! I brought my car to them in late Spring 2022 and they started work on my car in August. My experience with them was an absolute nightmare.My brand-new bumper that I paid nearly $1,000 for was installed with two enlarged headlight washer holes. These asymmetrically enlarged holes were visible even with the washer caps on, which is not supposed to be the case. The holes come pre-cut from the factory and there was no reason for them to be altered. Ace refused to refund me for the damaged bumper and adamantly denied any possibility that an Ace employee could have enlarged the holes. They denied this possibility even though when I came to pick up my car after the initial repairs, it was not ready due to one of the employees installing several parts backwards, breaking one part, and incorrectly taping another.I ended up having to come back twice because they didn’t clip my bumper on properly and twice more because their paint job wrinkled after a few weeks. I realized that the new spoiler that I paid for had never been installed. I asked for a refund of the part via email but received no response until I had sent a total of 5 emails over the period of 1 month. I was told by Mandy that she would look for the receipt, but 17 days later I had still not received a response from her despite following up twice. At that point, I moved ahead with filing my case with Small Claims Court, adding on the cost of the spoiler since I had still received no response from Ace.In the end, I sued Ace in Small Claims Court for the cost of the bumper, spoiler, and associated labor. It came out in court that they had noticed the damage to the headlight washer holes before I came to pick up my car after the initial repairs but chose not to tell me. I won my case and Ace was reprimanded in court for installing the bumper when it was clearly damaged, for not alerting me to this damage, and for trying to countersue me for the cost of work that they agreed to do under warranty.
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June 2023 by Jackie Treadwell
Everybody was so helpful and understanding. I had a company car that was lime green rearmed my car and ace fixed it. They were super understanding and communicated with me. I work in a different state and they stayed late whenI got the quote, dropped my car off, and picked it up. It took roughly two weeks to get my car back at no fault of theirs (my paint color is specific) they gave me a loaner car and I feel like they really went above and beyond. Mandy was fantastic, professional, while still having her personality and really knows how to talk to people. Also didn’t shame me for the inside of my car being a wreck. Thanks you guys! I’m so happy to have my car back looking the way it should. Will recommend in the future and I now have a collision specialist to use moving forward.
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June 2023 by Donna Coate
I called around to a lot of places to try and get my 2003 Volvo XC90 worked on, and everyone was out for months. I called Mandy and she was able to get me in pretty quickly. They were very courteous and kept me in the loop of what was going on with my vehicle. I would not trust anyone else working on my car. Thank you, Mandy and crew. You all are the best.
