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March 2024 by Anonymous E.
My wife and I stopped in because my wife was wanting her first Docs, however we were completely ignored, and not one employee said even a "hello" to us and when we came in there were one or two employees standing around near register not helping others. it's unclear if we were ignored because we are transgendered or if it was because we were wearing walking clothes. Either way, we were treated better at the other moderately expensive shoe stores in the area during the same day. I personally have worn Doc's on and off through my life but I guess if this is how they treat people, they are going to be donated to a shelter.
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September 2023 by David Fitzpatrick
Love the product and selection. Not a huge fan of some of the employees. What you would expect for Portland though. Don't go here wearing an American flag shirt. You will definitely feel unwelcome.
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September 2023 by Daltorb
If you're into the boots, they are a nice store and staff are super friendly. I think Mateo (sorry if the spelling was wrong) helped us. They were super friendly, and definitely deserved a raise with the amount of questions we asked.
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August 2023 by jamie rubin
the staff here are so helpful!! I’ve worn docs for years, and when I ended up with a pair with a manufacturing defect, the store was quickly got me in a good pair of my favorite boots in less than 10 minutes. there is a reason I keep going back!
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August 2023 by Madison Chamberlain
Staff there are amazing. Laura was super friendly and informative. Helped me find the cutest pair of boots that felt cozy.
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August 2023 by Damien Grey
Service is always friends, however since it’s a small store they don’t have a lot stock. Also wish Dr.Martens offered a service where you could order and pick up in store. But other than that I have nothing else to complain about and still deserves 5 stars! :)
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July 2023 by Nicci Ursino A
I Love All My Doc Marten Boots! have some from the late 80s still, bought at London Underground they're so comfortable, Last week Bought new pair gladiator sandals and I work in neighborhood, so was a nice discount.
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July 2023 by Marianne Müller
Yesterday I bought a pink pair of Mary Janes and I had the most wonderful help.Salem brought so many shoes and they were so amazing and patient in giving me advice!Thank you so much and stay as you are, Salem!
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June 2023 by Heather Robinson
Mary, the store manager, is amazing! I live out of state and one of my shoes (purchased from the Portland Oregon store last year) seems to be defective. On what sounded like a very busy Sunday afternoon, Mary was successfully able to locate my receipt in their system! Now I can attempt an exchange here at my local Doc store. Thank you Mary for your help.I appreciate you?
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May 2023 by Melissa M.
I came in here while I was visiting Portland. My friend's daughter wanted to try on some docs & the staff couldn't have been nicer. She got into a great conversation with one of the sales people and also tried on a few pairs.
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May 2023 by Amanda D.
Outstanding Customer Service! I was greeted with a warm welcoming. I asked a lot of questions which were answered with satisfaction. I tried on several pairs to find the best fitting docs. I left with a smile. Easy day, if you're in town, stop through here and pick yourself up a pair.
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April 2023 by LoriAnn Tanner
Mak was AMAZING! Very helpful during a very busy and stressful time. We needed help with 3 different pairs and they were more than happy to help us with whatever we needed. I did feel a little bad when I think we added to their stress. Regardless they were AWESOME!!!
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March 2023 by Tamra S.
I want to acknowledge the incredible service I got today at the Portland Pearl District store.When I came in Sara kindly and immediately pointed me in the right direction, gave me space and time to look. When she came back to check on me she was patient with my questions, listened to my concerns and gave me personal and professional opinions.Because of Sara's quick rapport, thoughtful attention, and professional approach I felt confident in my purchase and was willing to spend my tightly budgeted money. I hope this helps her reach her sales goals, as she is very deserving of accolades. Thank you so much Sara, I walked out proudly in my beautiful new boots!!
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March 2023 by Ben Santos
The sole of my boot started splitting. I contacted someone at the downtown store who was new and mislead me into believing that they would make it right. After being placed on hold I was told that there was nothing they could do about it since they don't have a lifetime warranty on their boots anymore ?
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March 2023 by Mairéad Quinlan
I hadn’t been here in the 7 years I’ve lived in Portland because it seemed like a touristy thing to do. I finally went in because my idiot best friend thought knock off crocs were appropriate everyday footwear for a grown man. I forced him to buy two pairs, one black, one brown, in the Chelsea style. He begrudgingly did so and the employees were fantastic. Very supportive, had a sense of urgency to help people, and laughed at my bad jokes. One told me they liked my shirt and it made my day! I probably won’t be back because I’m a hermit of epic proportions - but that has nothing to do with the cleanliness and/or friendliness of the staff there. Thanks y’all! Appreciate you!
