Target offers a shopping experience with helpful and professional team members, ready to assist with all needs, both online and in-store. Customers have experienced exceptional guest experience, with one young man going above and beyond to locate an item and walk a guest to the aisle. This Target is recognized as part of the community, with a clean and organized store where products are easy to find. However, there are recurring issues reported, including many items being locked up and long lines at checkout, with self-checkout appearing permanently closed. This can lead to significant wait times, sometimes causing guests to leave items behind. Online ordering and product delivery to the car have been described as perfect and easy, with the employee delivering being respectful and acknowledging wait times. Some guests feel the store is understaffed and over-securitized, impacting the overall shopping experience. There have been instances of receiving tampered merchandise, with concerns about items being reshelved after being returned in a compromised state. While guest relations has been helpful and apologetic in resolving issues, the on-site customer service experience has been less satisfactory for some. Despite these challenges, some customers remain loyal, rooting for their neighborhood Target to improve.
