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December 2023 by JB Cruz
If you're planning on buying a car, do yourself a favor and get pre-approved for an auto loan here. Not only did I get a much lower interest rate, but the service here was exceptional. Esbeidy was so helpful every step of the way, even when the dealership tried to make things as difficult as possible with financing. Esbeidy came up with solutions, worked quickly, and was available when I had questions. She had a great attitude the whole way through the process even though it was already around closing time. I have always had nothing but great experiences here. Thank you Esbeidy and the rest of the team!
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July 2023 by Brady Rhodes
We recently financed a home with SSPFCU. The team, specifically Stephanie, COULD NOT have made it more easy! What a joy it was to work with them. They helped us in our unique situation, and made it a stressless mortgage process- which is SO hard to come by! We won't shop anywhere else in the future!
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March 2023 by kathy bryant
When was the last time you called your bank and they knew who you were?I have been a member of Sunset Credit Union since 1980 and the customer service and kindness still continues. With the world going so fast and all of us just becoming a number , it’s nice to have actual people you can get ahold of and talk to , to solve issues or help in any way. My favorite upgrade has been remote deposits !! What a brilliant addition to an already great place. I highly recommend ! Thank you Sunset Credit union for doing what you do so brilliantly !
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March 2023 by Curtis Johnson-Browne
Out of all the credit unions and banks I've banked with over the years, Sunset Credit Union is by far the best, and especially this branch in particular (in my opinion). The interior has the warmest, coziest vibes. It has a very welcoming feeling about it, and all the employees are super-duper kind, friendly, and helpful.One time, I woke up late, and had to race to work to grab my paycheck and then make it to Sunset C.U. before it closed at 5:30pm in order to deposit the check. I won't explain the details, but I was in a situation where I really needed the money THAT DAY, and if I didn't deposit the check that day, it would be a few more days until I could. Anyways, I arrived at 5:30 or 5:31, in a rushed panic. The doors were still unlocked, so I briskly I walked in and began to explain my dire situation. The employee working at the time (sadly I dont know her name) was totally relaxed and cool about the whole thing. She didn't seem at all like she was in a rush to close up, and she wasn't frustrated that I was there at the very last minute. She just calmly assisted me in a friendly and professional manner.Literally ALL the employee's are like this, though I usually find myself being assisted by Carrie. She's pure awesome. She's remembered my name since the first time I visited this branch. Every time I swing by to deposit a check or something, she's there to help. We have the best conversations while she quickly handles business, and I find myself lingering just to continue chatting with her after my check is deposited. Cheers me up every time.Anyways, I almost never write online reviews for places, but I almost felt an obligation to say something positive about this credit union because I always walk away with a smile on my face. It's quick, professional, and has good vibes the second you walk in! Keep it up!
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March 2023 by Magistra Jones
Sunset Science Park Federal Credit Union excels in making the customer feel valued. They do this by providing quick, reliable, and accurate customer service. Unlike other institutions that place their own interests first, Sunset Science truly puts their members' interests ahead of all else. You won't be disappointed!
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March 2023 by Kathy Palmer
It is nice to feel like we are dealing with caring, friendly people. They have taken good care of us and my elderly parents. Lots of services to offer. So easy to sign up for whatever we need, even with a phone call. Thanks for the great service!
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March 2023 by Ashley Meyers
I have been a member with SSPFCU for as long as I can remember. Almost everyone in my extended family has an account at this credit union. My dad has also done the landscape maintenance for them for at least two decades. Because of this, I feel like I am part of a family at SSPFCU.I usually see Trish when I come in person and she has always been so helpful and quick to get me set up with auto loans, personal lines of credit and potential refinances of vehicles.The customer service is always amazing and I have zero complaints in regards to the services provided.Thank you for decades of excellent service!
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March 2023 by Sarah Hawks
Sunset Science Park Federal Credit Union has been nothing but a blessing for me. They are super personable, practically know my name when I walk through the door and it’s super close to where I live. For convenience, the attention to detail and service they are top notch!
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March 2023 by Patricia Merrill
This is the best credit union! The staff is great. Knowledgeable and helpful. They make it fun to bank with them by having special opportunities to increase our accounts. Will definitely stay with them.
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March 2023 by Shannon Kane
Sunset Science Park Federal Credit Union has the best customer service. You are not just a number. They remember your name just like the tv show cheers. You are treated like family and very welcoming. Your furry friends are accepted as well and spoiled.
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March 2023 by Crysie Stichler
I have been banking at SSPFCU since the mid 90s and I will never leave. They not only know me by name but my dogs too! In this day and age having a business that actually knows you is a rarity. They are always helpful and kind and I’m proud to be a member.
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February 2023 by Shannon K.
Where you are treated as person and not just a number. You are treated like family and your furry friends are spoiled. Their customer service is awesome.Shannon Kane
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February 2023 by Jennifer Jones
Sunset Science Park Federal Credit Union excels in making the customer feel valued. They do this by providing quick, reliable, and accurate customer service. Unlike other institutions that place their own interests first, Sunset Science truly puts their members' interests ahead of all else. You won't be disappointed!
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February 2023 by Beckie Jasa
I have had a relationship with the staff of SSPFCU for 35+ years. Many of our interactions are face to face, and if I call in, 'they know my name' is a powerful connection. If there is a call from me when I'm at a retailer, the staff at SSPFCU KNOW ME, and help me with cash transfers, due diligence and clarification for security. Recently I was at a local store and the CU staff member took time to engage with me as a neighbor. I prize the value of personal presence as I connect with financial advisors and financial providers. YEAH to SSPFCU.
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February 2023 by Brianne G.
I have been a member 28 years! The staff are amazing... very personable and friendly! I have called up or gone in and always referred to by my name which is nice. I have actually had them contact me about my card being used fraudulently which was reassuring... you won't find that in the big chain credit unions! I highly recommend this credit union. By the way they have hosted lawn movie nights, summer bbq's for clients and had family photos taken complimentary too. Great customer service.
