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March 2024 by Mj C.
Sherwin-Williams has been our favorite go-to store for paint and supplies for years - until today - that is. Today we brought in a phone image of a hex code color to try to match it as close as possible. Before I could finish my sentence the person at the desk interrupted me to tell me they do not match hex codes and colors on my phone would not match the actual hex code color. I explained to her that I understood her point and asked if she was willing to bring the hex code color up on her computer so we could get a close match. She attempted to type the website I gave her, but after typing the website incorrectly she mocked me - suggesting there was no such site. I asked her if I could type it myself, because I noted a typo and then located the color. The manager then stepped in to indicate, for what was a fourth time, that they could not match hex codes. I asked whether they could attempt a match of a printed document, and they remained stuck in the idea that the colored object I was referring to, whether on the phone or via a printed image, came from a hex code. They offered to find an existing color on their sample wall but consistently asserted there was NO WAY to closely match a hex code to an actual paint color. Pause here to note that every color of Sherwin-Williams paint has a hex code. We tried to explain our request in several ways and were repeatedly interrupted with "no." Frankly, they were just rude. Their brains got stuck on the words "hex code" and they could not problem solve. Both young, I wondered how they were not technologically savvy enough to figure out a solution. So, we left and went directly to the local Lowe's where the employees in the Clackamas store, Abigail and Daylin, happily worked to match the color. Guess how they did it? With Sherwin-Williams own hex code conversion website. They then confirmed that color using QConv.com, which provided a 99% match using the hex code number we provided. Lowe's employees were fun, engaging, and saw our need as an interesting challenge. We left with the PERFECT color that matched our hex code. The Sherwin-Williams employee and manager at this store looked for every possible reason NOT to help. If the woman who reported being the manager is the manager (Jade), someone should provide some customer service training for her. If she is the person setting the example for the other store employees, that is a problem. Huge fail Sherwin-Williams. Huge FAIL.
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February 2024 by Angela M.
I just left this store. My painter sent me here to pick a stain for our new kitchen cabinets. I brought in a picture of what I'm looking for, as inspiration. The girl who was at the counter told me that she can only help me choose a stain color if I brought in the exact kitchen cabinet sample. So to reiterate, I asked "so in order to receive any help in choosing a color, you want me to go to this person's house and take off a cabinet door?" She bluntly responded, "Yes." I was taken back.... So I asked if I can speak with someone else and she responded "No, I am the manager." My painter is their customer and he recommended them stating they'll help me choose a stain color... I'm shocked at this customer service... and coming from a manager...???? She is was soooooo rude. I've read other reviews for this location and there seems to be a pattern. I'll be taking my business elsewhere.
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December 2023 by Alejandro S.
What's the point of calling in an order if they don't make it until you show up. Surprise sometimes they don't have it in stock when you show up. Once is ok, but it's become the norm.
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July 2023 by Chris Brown
Great products, knowledgeable and helpful staff
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July 2023 by Sean Porter
Easy to order on line and pickup instore! :D
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November 2022 by Helpful Badger
Literally the best location in Portland area. Very friendly and helpful people and most importantly work to get you the right stuff and colors everytime no matter how difficult
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August 2022 by Dominic Borres
Lake & Jacob have top shelf people skills. They matched a pint of paint two minutes till closing on 8/12/2022. Highly recommended Sherwin Williams Store on 82nd Avenue Portland, OR11475 SE 82nd StPortland, OR 97086United States
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June 2022 by Gurdy Mae
I had an amazing experience at sherwin-williams today. I went to lowes and homedeopt and they looked at me like I was crazy trying to find the paint I needed for the floor in my chicken coop. So I went to the professionals and was helped by an amazing guy named Jered. We laughed, I learned a lot, and got the right paint for the job. Even got it tented a color other than white!! He was funny, professional, kind and he knew his stuff. I have found my forever paint store and will be going back for the exterior paint for the coop as well. I hope to see him there again. Thank you again Jered, I hope you have a great rest of your shift!
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June 2022 by Rosemary Barnes
Jered did a good job helping with my last minute paint order today. Very nice and remembered me from earlier in the day.
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June 2022 by International Traveler
counter person very rude not sure what’s his problem. I did not reciprocate that and thanked him for his help even that seemed to offend him
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November 2021 by Christy C.
Amazing customer service. I called in advance for what I needed. I walked into the store and the lady greeted me with a smile and had everything all ready for me. Overall great experience.
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November 2021 by PJ Waskiewicz
Overall, this wasn't a problem-free experience. I had originally thought to leave a less-great review, but things happen that aren't perfect, and that's ok. It's how a business tries to make it right. More details below about my experience.I had an old gallon of exterior paint from our home's previous owners. We were going to use it for a project that we were adding to our shop, and needed the paint to match.It took a few calls to different stores to find one that had our base exterior paint in 5-gallons Amy out of stock). I brought in a picture of the colorants for the custom paint match from our old can, also from Sherwin-Williams. This one a 1-gallon can. The person helping me didn't scale this to the 5-gallon, and we didn't catch it until we got painting.When we figured out what went wrong, the store attempted to guesstimate how much paint was used, and put in colorants. It was close, but wasn't the right match. The store ended up making a completely new bucket with the right mix at no extra charge to me (it was their mistake originally).While this wasn't an ideal situation, and required a few trips back to the store, it's reality. It happens. But they stepped up and tried fixing the issue, then fixed it. The minor inconvenience is nothing compared to the store trying hard to fix a situation. I really appreciate that.
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November 2021 by Megan Bettinger
The staff at Clackamas, Oregon are very helpful and they know their paint and supplies very well. It was my first time painting a room and they got me everything I needed and let me return items I did not end up using. Very good experience.
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August 2021 by Amy W.
I always work with the Woodburn location. They are so nice and helpful. I've never been to this store, but recently had some paint purchased through this store with our account that was not authorized. The customer service here is horrible. The person I spoke with on the phone was extremely rude and actually yelled at me. My husband had me cancel our account with Sherwin Williams after this call and we will take our business elsewhere. I realize that there is a paint shortage, but that is not justification for someone using our account to purchase paint, that is theft. We are also in the construction industry and deal with shortages on a daily basis. Go to the Woodburn store if you are needing paint or supplies. They will happily help you and are amazing to work with.
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June 2021 by Brian Anderson
I know it's their busy season but they don't keep an adequate supply of common paint (white) in stock. They only carry "something similar", doesn't work if you run out of paint mid way. The young lady is nice & tries to be helpful but she has no confidence & seems so unsure of the products she sells nor does she try to find you a good solution. Customer service 101 states you never tell a customer you don't have a product without following up with an alternative or solution. This sales associate was a deer in headlights. I had to ask the right questions to illicit answers so I can make an informed decision. Additionally, they give noncontractors no break in price when you buy a five gallon bucket, it's just $65. a gallon & they had no single gallons. It's quite apparent they prefer contractors over the DIY guy. There's better paint stores in town that offer far better customer service, so save yourself time, energy, & money & shop elsewhere.
