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January 2024 by Mike Schwab
I got a good deal on the car, so it was worth the 2 hour drive to purchase it. However, the service wasn't great. After scheduling an appointment to view the car, I made the drive to check it out. When the sales rep took me to view it, he took me to the wrong car. He found the right car shortly after, but it hadn't been cleaned on the inside. I test drove it and I liked it. I purchased the vehicle on January 6. I was paying for a rental car up through the 14th. The car needed to be taken to the shop before it was released to me. I figure it would be delivered by the 12th or 13th. However, it didn't get serviced all week. Unfortunately, during that weekend, a major ice storm hit, and it pushed everything back for several days. This caused me to have to pay for the extra days of having the rental car. I was told it was finally going to be delivered to me on Monday the 22nd. However, that morning I was told it wouldn't be ready until the following day. They mentioned I would be reimbursed for the extra day I had to pay for the rental. The next morning, I received news that the car wouldn't actually be serviced until Thursday the 25th, and it would be delivered on the 26th. It was finally delivered to me on the 26th. However, the interior wasn't cleaned, so I was given a dirty car.
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January 2024 by Karen Almeida
I’m not going to lie; I’m credit challenged and have negative equity. I know I’m a difficult client. I’ve been trying to get out of my Kia Soul since October because of the theft and vandalism problems I’ve been having (thanks, Kia boys, you suck). Lucas helped me more in 3 hours than another dealer did in two weeks. He really listened to my needs, handled my concerns and explained everything in a way that made sense to someone who doesn’t R E A L L Y understand auto financing. He and the entire team went above and beyond to get me into the perfect car with affordable payments. Thank you. Seriously. Thank you so much.
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December 2023 by kt neely
Alan made the car buying experience so easy and comfortable. His knowledge reassured me and made me feel confident. Looking for a car can be really stressful, especially on a budget. I’m beyond happy with my purchase and thankful for Alan’s help!
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November 2023 by Natalie LaBay
Jo was the one that helped me through my car buying process and I couldn’t be happier with how everything came out. He was very easy to get along with. Felt like i’ve known him forever. He made the process super easy and was very open to answering all my questions. I would definitely recommend working with Jo!
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November 2023 by Katie Romrell
I had such a great experience buying here! I worked with Jo (Jordan), and he was phenomenally helpful without ever feeling pushy. I went to several dealers before I came here, and the sellers often felt inauthentic or like they were more worried about selling a car than if I would actually like my new car. Jo wasn't like that. I never felt like Jo was obscuring details or trying to drive up his profit margin. He went out of his way to be helpful, to listen to me, to work with me as he could. I highly recommend this location and this salesman!
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October 2023 by Kevin Bruce
My experience with Lucas and the sales team was good, but after I drove home I checked the fluid levels and noticed that the brake and cooling fluids were all well below the minimum. In addition the fuel tank was a 1/4 full. I should have noticed this prior to leaving, but assumed all that was covered with basic maintenance/inspection. These things make me question if the car had any maintenance after the dealership acquired it.Edit: After calling back in response to their reply, I got a sorry and basically it’s a used car. I was told that they always change the oil,and inspect the used vehicles, but I have my doubts considering the brake fluid and engine coolant were empty. I would hesitate buying a used car from Ron Tonkin again.
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October 2023 by Karen
Ron Tonkin takes good care of my Alfa! Professional service and great communication. I feel like they are looking out for me and my car. I highly recommend them for your Fiat/Alfa service (and new car) needs.
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October 2023 by Rich Hoyt
I had a great experience at this dealership. We found the car we wanted at a price we felt comfortable with and Alan took the time to answer all my questions and allay any or my concerns. He was thorough and transparent with their financing and I left comfortable feeling like we made the right decision. We love our new car! Thanks guys.
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October 2023 by Meleah Noland
Lucas at Tonkin Alfa Romeo & Fiat provided me with the best car-buying experience! We purchased our last car at Tonkin on 122nd and was happy with the service so I continued with them. Lucas’ dealership had the car I wanted. The test drive was great as he is very personable (and an Oregon native like me!). Lucas took the time to walk me through all of the additional protections which helped me to make an informed decision. I went there using my neighbors car, not knowing if I’d buy the Toyota, but I did! Instead of me having to find another way back to pick up the car, he DROVE it to my house way over on the East side, and one of his team members followed him out. Such a great experience! Lucas leads with compassion, kindness and caring. I even hugged him when he delivered my new car to my house. Lucas will be my go- to when I’m ready for a new car and will definitely be recommending him when anyone I know is in the market for a new car. Thank you!!!
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October 2023 by Kelley Johnson
I have the most outstanding service provided by Steve at Alfa Romeo! He has impeccable communication and got us in much earlier after a 2-hour drive to Portland. I highly recommend anyone wanting to get their car serviced to come here, and it's terrific to deal with such a kind person who is accommodating to our schedule. Thank you, Steve!
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September 2023 by Jason Vorhis
Lucas was super helpful from start to finish. He was extremely friendly and engaged in friendly conversations. I would recommend him to anyone looking for a smooth and accommodating car purchase, whether it's their first or last.
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September 2023 by Tyler Lersch
I went there to look at a truck on September 14th and I fell in love with the truck. They let me play with the truck for a while before I decided on it and didn’t push me to buy it all. When it came time to buy I told them I could only do a certain price for it and they worked with me to get the price as close as we could and even came back after to say they got it lowered in the end. All in all great experience and great people John and Ethan were very helpful and John even drove to my house in Vancouver because I forgot my title to my trade in. 10/10 service and am very happy with the truck!
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August 2023 by brandy ingebretson
I bought a fiat today and had the most seamless car buying experience I have ever had. I never felt pressured to go over my stated budget , everyone was kind and efficient at their jobs. Alan and Jo made the experience so wonderful and I would highly recommend you give them your business if you are looking for a vehicle !
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August 2023 by Mystic Contoast
This my first time going to a big dealership. Ethan and Lucas were quick to send over the pics of the request vehicles.Then when I got there I was greeted by the most friendliest staff. They offered coffee, water, fruit, and a candy bar for snacks. They even charged my phone for me.When I asked to go ahead and test drive the vehicles. He’s had mentioned that they had a newer Honda pilot. That I did not know about. And I said let’s test drive that one. All the vehicles that I looked at and test drive were amazing. The Acura was like sitting on marshmallows I loved it. The Honda pilot had everything we wanted, and on top of that had even less miles in the Acura. Which I believed for signing up for some thing that I was committed to was a better choice. I love my Honda pilot.? They made the trading in of my old Honda CRV, easy and getting set up for the pilot. I’m glad that Job and Lucas set my mind at ease, knowing what all coverages we had, and explaining everything to us, so that we understood and now I left the dealership with peace of mind, knowing that if I have any questions I can call them. And my car is completely covered from bumper to bumper. I love the excellent customer service the friendliness of the staff. We felt so welcome too while you were there. If I ever do decide to trade in again, I will most definitely go to Ron Tonkin. Thank you Ron Tonkin, alpha Romero a Beaverton.
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August 2023 by Vanessa Wilson
Juan was great to work with! He was very responsive and accommodating, answered all my questions promptly and sent videos of the vehicle so we could be more comfortable making a long drive to go see it in person. The sales process was clear and no-hassle. He even went out of his way to make sure we could close the deal the same night, avoiding a return trip. Highly recommend!
