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February 2024 by Alexander Moralez
This morning I went to a Providence urgent care, and was written an order for blood work. The provider stated I could go to any Providence immediate care center to perform the bloodwork as the immediate cares had laboratories. When I went to the immediate care, they stated that I could only get the blood work done if I receive the order from an immediate care doctor and that I would have to go to a LabCorp somewhere to get the blood work done. The runaround I’ve received from both clinics is frustrating.
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December 2023 by Karen Koch
I have been going here for about 3 years now. My doctor does not listen to me. She tells me to used My Chart which I do. So I send her important messages and a few days later they are erase like I never made one . Twice now medication is not being filled for my fibromyalgia. Which isn't much one pain pill per day. Not to much I might become a drug addicted. Before her when I was working I used to take 3 a day. Then I never got addicted to drugs but I guess 61 year Olds does it now. My doctor never listen to me. The front desk needs to go to Safeway training to learn how to treat their customers. That's what we are to them. We are not patient's to them. They didn't go to school to qualify to be anything to have with patient's. We are customers. Be more nice. If you hate your job then quit. I am sure there is someone nicer then you guys that more then willing to take it. What does that women do that sits at the desk in the lobby. Nothing. She was supposed to help me but she never follows through. What a joke she is. Just collecting money. For not doing her job. The manager is so clueless. All the manager said we will take care of this problem but that a lie also. I am looking as fast as I can for a new doctor because Dr. ROMPALA is not doing it for me.
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December 2023 by Janice Santoro
Dr Kasten was very good at listening and hearing me
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December 2023 by Chris donenothing
The smoothest walk in clinic visit I have ever had!
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December 2023 by Dark Lord Vyper
My family's doctor has gotten extremely lazy. My autistic son has had sleep issues for years and he is absolutely no help. Just keeps giving us the runaround. My partner has been having issues with her thyroid and he just told her she was fat and needed to lose weight. Calling providence today to get a new doctor who will actually do their job and not waste our time.
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September 2023 by sumaya Elmi
Dr. Kocher is the best doctor I’m lucky to have as my doctor .
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July 2023 by Gayle Ryerse
I feel so blessed to have a great team to go to for my medical needs. Dr. Rainey is a great Doctor, she has helped me through my problems and really listened to me.
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June 2023 by Worth Reading
A patient with this clinic since opening I’ve been forced to move on. An RN by profession over 31 years, I’ve witnessed numerous changes.My MD retired, whom was exceptional, caring and competent.Right away I established a new primary MD, or so I thought.A few weeks later assuming I would receive quality care as in past, I reached out with a pressing time sensitive issue. For an entire month I received poor communication in an untimely manner.I was asked to make appointments which I did, but were scheduled days to weeks out, then canceled by them last minute with no explanation, forcing me to reschedule, again several days out.A month (plus) later while at the second re-scheduled appointment, I was assured my time sensitive issue would be addressed “that”afternoon. Expressing my skepticism, I reluctantly left the clinic. As anticipated, NO resolution.Called clinic at opening hour the next day, several attempts over a 3 hour window, received recording: “we are temporarily unavailable, please call back”.TWO days later they reach out a few minutes to closing not allowing me time to call back before they closed (for the weekend). Placed in a difficult position, I was forced to find healthcare elsewhere, not an easy task for my now DIRE issue despite my early self advocacy.I was not provided an explanation of their poor practice actions, or even a courtesy of an apology of the rude, dishonest and disrespectful treatment I received.Beyond disappointing, as a long time, low maintenance client of 30 + years, I assumed I would receive better care.Should have moved on sooner, despite my gut intuition. My advice beyond don’t use this clinic, when a health provider first shows disrespectful treatment, and/or the system is poorly run, move on. It likely won’t get better.
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March 2023 by Cynthia Baldwin
My PCP/Pediatrician at this location is WONDERFUL.My kids love her, and she's is amazing with them, as well.My son was a NICU preemie baby, & she helped calm so much of our fears & worries, when he first came home.She listens to my concerns about myself and my children, she takes her time to listen and explain everything.Her and her assistants, are very nice and respectful.I am glad to of found an amazing pediatrician/PCP.When I was going through PPD with my daughter, she explained how valid my feelings were, and took the time to talk to me & make sure that we were okay before leaving her office.I would highly recommend Dr. Kathryn Rompala, to anyone and everyone, that goes to Gateway Family Medicine.
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March 2023 by Megs
I actually love my kids doctor there, Dr. Daniel Rosenberg M.D. He is knowledgeable and takes his time (in a very efficient way) with you to make sure you are comfortable and have all your questions answered. There was even a few times I messaged through mychart and his response was quick.Yes the front desk service does lack a bit of hospitality but meh...they checked you in and we don't need much more than that.I'm not sure about the rest of the doctors or team but I would highly recommend Dr. Rosenberg for your child. Unfortunately, we moved or else we'd still be there.
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March 2023 by Seblu Sana
Dr Lydia canceled her appointment today as we were getting ready to go to the appointment this morning. I know emergencies happen but these people have no clue that you make these appointments out of your tight schedule. You wait 3 months to see a physician and when it's time, it gets canceled. And the scheduler says the next available appointment the doctor has is in a month from now, and she's booked until then. That's where I don't understand. So, whoever is scheduled to see Dr Lydia next week is lucky enough to see her when I was supposed to see her today and I get pushed all the way 4 weeks later. So unfair. The attitude of the scheduler was not appropriate as well. It feels as if she was saying and repeating a rehearsed line over and over again. All I'm saying is, one, the system needs to be adjusted in a way that when our appointment we waited fore 3 months gets canceled, we would be the first ones to be seen by the doctor the first day they come back to work. Because I don't have to get punished for something that's not my problem. Secondly, the scheduler's need to love their work or find some other career. They need to be apologetic, sympathetic, and try to put themselves in our shoes. I will take my mom to urgent care anyway. We were trying to avoid that. There's no way she could wait another month. I would have rated less than 1 star if I had options. I usually don't write reviews but today I was extremely disappointed.
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March 2023 by Colleen Jessup
I see a doctor in this practice who is fine, but that’s only after I was prescribed four medications by the same doctor and a pharmacist brought up serious interactions and declined to fill the prescription for safety reasons.As a lady, I loved being told that my increasing migraines were “stress” and being given a dangerous prescription instead of being listened to
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March 2023 by Randy Gladden
They treat people different slow service bad service
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March 2023 by Rachel L
I like my doctor here, and she is the only thing tethering me to this practice. Every year, they decline in every aspect of their business/care. Impossible to get a hold of anyone on the phone. Today, I have called numerous times to simply make an appointment, and have waited on hold so long that I had to give up to attend work meetings. Other times, they don't pick up at all and there is just a "we can't answer the phone now call back later" type of message with no option to leave a message. Appointments are hard to come by and must be scheduled ridiculously far out. I consistently have to wait at least 30 minutes to be seen even when I arrive on time. There is a general sense of this clinic being woefully understaffed, unsupported, and really just too busy and burned out to care much about advocating for patients. Trying to get simple HEALTH CARE here is an extremely lonely, frustrating and confusing experience. Things need to fundamentally change.
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March 2023 by Lynn Augustine
Liked the Dr. Waited over 2 hours from my appointment time before I saw her. My time is valuable also!!! Don't over book appointments.
