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October 2024 by jazmin Hernandez
Condescending customer service, clean space, but beware of the older gal who has worked there for ‘8 years’…
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April 2024 by Tony H
It was my first time inside of a Pottery Barn. It was Aesthetically pleasing everywhere I looked, there were nooks and crannies of places that looked like a bedroom, a dining room, or a living room. This is helpful if you are designing an area, it gives you lots of ideas as to what sort of design you're looking for. I will say there was no customer service. I was just looking around the whole time and nobody came up to me and asked if I needed help or anything. Which is sort of nice, but when you need help knowing the specific price of an item there is no one around. It's a nice place to check out and see if you can find anything that catches your eye.
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January 2024 by Scott Hewitt
Expen, but worth it.
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December 2023 by May X
I’ve been considering buying a high-end couch in this store, I had been waiting for my bonus to make the final decision.It’s not even a cheap couch. It’s a $4200 leather sofa. as I walked in this afternoon, I had a sealed cup of tea with a straw through it, it was too sugary, so I asked the lady behind the counter If she would dispose of it, she looked at me and said, why was I disposing a nearly full drink and I replied, they had a added too much sugar, she then said I would have to go outside dump the drink out, then return to her, only then would the middle aged white lady with the glasses be willing to dispose of the cup.I took her advice, went out and dumped the tea out in a planter, and decided after how I had been treated that I wasn’t going to give them my business.I was going to order matching chairs so the store lost over 10k today.Good job lady.
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September 2023 by Susanna F.
I was in there today , they say they were short of staff this Saturday after I waited upstairs 25 min . to purchase , had to go downstairs to purchase , asked the register lady where I can find the light colored frame that had on display , she pointed over to the frames in the next room , said that it was just wood and lighting caused it to be different, I assured her that wasn't there , she then insisted it was , I knew it wasn't but went to go get it to prove that it wasn't , I was correct it was completely different , she never engaged or apologized and wouldn't help me , I was very complacent, not confrontational at all , after that i complained to another employee and really , he gave me a half hearted apology, I have didn't thousands of follies there but there service has gone down hill and it's consistently bad ! If this review let me I wouldn't give any stars !
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August 2023 by Christopher Icombe
Gotta love the irony of this store keeping their giant doors wide open during a heatwave, air conditioning on full blast, with their ridiculous green-washing advertisements in the windows. But I guess they’ve got the Basic strip-mall home furnishings market cornered with the demise of Bed, Bath and Beyond ?
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July 2023 by CMW CMW
Attempted on three occasions to work with someone, ANYONE at this store to no avail. Had an initial virtual home design consult but the employee left and forgot to assign me to someone when she left. I then called to schedule an in home consult and they said our hosue was too far however Crate and Barrel had no problem coming out to our home. I was then told they could do a virtual consult and that someone would reach out to me. Wendy didn’t send the email until 20 minutes before the virtual appointment. Thought they totally forgot about me. I then went into the store and met with Kristina who at first appeared helpful. She was all excited and said she would send me some design ideas and a list of things we wanted. She failed to tell me she was going on vacation but said she would reach out when she returned. It’s been two weeks and we still haven’t heard from her. I’m not going to beg anyone to take our money and make a sale. If you can’t provide a service then don’t waste peoples time
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June 2023 by Thomas Brennan
If u need great service go see Ivan at this store. Manager Michael runs a good store. Great service.
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April 2023 by Marzena Melby, Twin Cities Realtor
Enjoyed walking through the store. They have a good selection of accessories. I wasn’t looking for anything in particular today but noticed that they have floor model chairs for sale at a good discount.
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March 2023 by Rashi T.
The outlet is more of an experience than a transaction. Part of the allure is the approach and the design choices. I always walk out inspired and sometimes feeling really impecunious because the prices are through the roof for certain pieces . There is a great selection for tables, bed frames, lamps, rugs, dining ware - they have it all! Thursdays are usually when the new deliveries come in so time out your visit. They are one of my favorite home stores to check out for inspirational decor ideas and what's in trend.
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November 2022 by Richard Boucher
Staff was friendly but delivery time on the item I purchased is quite long.
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November 2022 by Mike M.
Only reason they don't get 5 stars... Their filthy counters at the cash registers! Standing there buying a $3000 chair, and starring at a disgusting credit card pads, dust and lint. Ugh. I mentioned it to the sales associate. I was in the following day for another purchase, still disgusting. What the Hell?
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October 2022 by COOS BAY
A store with a beautiful and elegant atmosphere. The staff is kind, but the price is a bit high.
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September 2022 by Cory Zavoskey
Staff are attentive, approachable, and helpful. I love that their gift cards retain their value, even when issued several years (more than 10) ago. Because I live over 12 miles from the store and don't shop there, I wasn't prepared for their pricing. Nevertheless I was surprised when checking out to find my item was really affordable and I ended up buying two. Thanks for a nice experience in your store.
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September 2022 by Lacey Bolduc
While on time, the order was not as advertised. The shelf is two inches more shallow than it was labeled and it came with a chip straight out of the box.
