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December 2023 by Igor Gidenko
TRUCKERS BEWARE! NO PUBLIC RESTROOM AND THEY EXPECT YOU TO WAIT 5-6 HOURS BEFORE YOU EVEN GET A DOOR! IN-HUMAN! AND IF YOU LEAVE TO GO FIND A BATHROOM YOU LOOSE YOUR PLACE IN LINE!! IN HUMAN UN ETHICAL!! CAME AT 6AM WHEN THEY SAID 6-8AM!!! GOT A DOOR AT 1PM AND UNLOADED BY 3:30!!
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December 2023 by Vache Kirakosyan
This place Sucks!Had a appointment 8am Delivery they told me to come back at 5pmWhen I came back 5pm they told me to come the next day. Please close down this place
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December 2023 by Ed Edmond
DO NOT deliver for this company, they don’t care about the drivers, took them over 9 hours to unload the truck, workers have horrible attitude, not worth working with this company at all
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September 2023 by Muhammad Sufyan
They don’t care about drivers took almost 6hours to unload really tight space for docks and no overnight parking
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December 2021 by Angelo
Pilot Freight is, hands down, the worst freight company we've ever dealt with. My wife has had her package delivery rescheduled five times now. Five. The first time they lied and said the package hadn't been received yet, despite our receiving email confirmation they got it a week prior. The second time we had to call after they never showed up. The third, fourth, and fifth times they had the courtesy to call and each time said they didn't have a driver to deliver it. Yup. We were then told we could pick it up ourselves. When asked if we'd get a partial refund for doing their job for them. The answer was no. Since we don't own a truck, we've just given up and requested a refund from the seller. They chose this garbage freight service, they can deal with their BS.
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December 2021 by Nolan Dodge
Unfortunately, this company has really dropped the ball on customer service and satisfaction. My order was placed through Walmart.com on January 2, 2021. Over a month later and I still have not received my order. My home delivery appointment has been rescheduled MULTIPLE times via email. No phone calls or communication! I have made arrangements each time to be home for the scheduled delivery but it never comes. This is completely unacceptable! Lesson learned, I will no longer do business with any company that uses Pilot Freight for their shipping & delivery.
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October 2021 by Todd
Pilot Freight is, hands down, the worst freight company we've ever dealt with. My wife has had her package delivery rescheduled five times now. Five. The first time they lied and said the package hadn't been received yet, despite our receiving email confirmation they got it a week prior. The second time we had to call after they never showed up. The third, fourth, and fifth times they had the courtesy to call and each time said they didn't have a driver to deliver it. Yup. We were then told we could pick it up ourselves. When asked if we'd get a partial refund for doing their job for them. The answer was no. Since we don't own a truck, we've just given up and requested a refund from the seller. They chose this garbage freight service, they can deal with their BS.
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September 2021 by Whitey McConnaughy
Horrible, poorly run shipping company. Don't bother with these clowns. My package never arrived. I sent more than three emails to them over the course of a week to find my package and never got a response. You call them and all you get is an automated line that is even useless than their website. No human to speak to, no help, no package.
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August 2021 by playhard557
Great talking with Kathy and confirming details for a heavy home delivery that needed an appointment scheduled. Kathy verified arrival to their site and also called and confirmed with the company doing the home delivery. Likely many bad reviews are due to people not scheduling their home delivery appointments and/or delays for their item arriving to the Pilot location.
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August 2021 by Todd Swift
They keep texting me for delivery. System doesnt work, forcing me to call. Then they tell me my order isnt in yet. Then why did you text me?
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July 2021 by Stephen Wells
Very friendly customer service team, especially Kathy. Thank you very much for your great work!
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June 2021 by Guru Khalsa
It's been almost a month since I placed an Amazon order that happened to be shipped through Pilot Freight and was supposed to be delivered within a week or two. Initially two weeks went by with no contact from Pilot regarding delivery. I had to manually go to their website, search the tracking number and schedule it myself. Despite the fact that it was listed as being in my city they could only schedule the delivery for over a week later. Not ideal, but whatever. Then the delivery day comes and they don't show up and reschedule my delivery ..for another week later without contacting me or notifying me (I had to search their site via tracking number again to find out). That delivery day was today and yet again, no delivery. I've spent way too much time on the phone with no answer and no response. I never write reviews but their "service" is so appallingly bad that it felt necessary. I'll never use them again and will do everything I can to ensure that my orders through other platforms don't use them either.
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June 2021 by PearlTheory Reproductions
Hands down the worst shipping company, should be zero stars just for them. They're a freight company so they aren't exactly shipping cheap items. You have to schedule an appointment just so they can choose if they want to show up or not, and then they don't even contact you with a reason why, or what to do next. Then when you go to contact them they say exactly nothing in response. Then your only option is to reschedule your appointment and keep your fingers crossed that the actually show up. Will definitely be checking in the future of this company is in charge of shipping my product and both the seller and the company will not receive my buisness.
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May 2021 by O S
Wow. This was a terrible experience. Like some other reviews it should be rated 0 stars. I scheduled an appointment for our delivery. The night before the delivery I got a email saying my confirmed delivery was scheduled for 6 days later. I took time off from my job in the medical industry to be here for the delivery. I spent a hour on the phone for someone to give me a new number to call which sent me to a local warehouse from the company. I was told that my order was on the dock but wasn't scanned. After reading some of the other reviews this sounds like standard practice. Today was the second scheduled delivery through their website and they again didn't show up or contact us. Rescheduled for Thursday. We'll see if they show up. I don't know why they schedule appointments if they can't make it. Don't use this service!
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May 2021 by John G.
Unorganized. Worthless. Pos. Was told I would get it on a certain day and they delayed my shipment one week and told me I scheduled it for that day. Even though when I ordered the Product I selected may 14th. Did nothing to help me and acted like it was my problem.
