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April 2024 by wizard
probably the worst customer service ive gotten at a pet store. no wonder its always empty when i go in lol
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April 2024 by Katherine Jimenez
Will not be shopping here again as a POC. Has been my go-to all in one pet stop given the wide food and toy variety but my last experience left me feeling so humiliated I refuse to go back. At first whenever I would go to this store, I thought the employees were very attentive with their customer service, but the more times I went, I noticed that I was the only one being trailed by employees as I walked through the store compared to the other patrons. At first, I thought this was just me overthinking the entire situation until the last time I was in. I had headphones on and immediately made my way to the back where I was looking for the exact product I needed when an employee stepped in front of my to separate myself from the wall of merchandise. Slightly taken aback I took my headphones out to which the employee asked if I needed any assistance to which I replied I was just looking. They employee left my space and I put my headphones back in but didn't turn in the music, and once the employee got back behind the counter, they began talking to the other employee working to "keep an eye out on those ones". When the employees saw I was watching them converse they stopped talking and appeared to go back to work. As someone who had previously spent hundreds of dollars here I was shocked and humiliated. As someone who spent a decade working in the veterinary industry, it was extremely disappointing to receive that kind of treatment from those within the animal husbandry world.
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March 2024 by Terry Trapp
Great place
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February 2024 by Delbert Squires
Nice small store. People are nice, products are good
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February 2024 by Brynn Chivers
The people are always so sweet and helpful! The selection is great! My cat still plays with the nip toys from here (I recommend the pizza-shaped one) YEARS after I got it for her!
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January 2024 by Asterisk Ross
Wonderful staff, lots of high quality food and litter. Support local!
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December 2023 by Katie Cruise
I have been a customer of the Pet Lofts for three years now and the staff are so friendly and kind and always great me with a smile and remember my name. I wouldn’t shop anywhere else and it’s because of the staff. They all deserve raises!
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December 2023 by Sissy Martin
One of the best pretty stores in Portland. The employees really like dogs and cats.
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November 2023 by kayla wells
Thoughtful staff, talks through new and different options for your furry ones. They made me feel ready for taking in two kitties for the first time!
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September 2023 by G. Jon Hamm
Everyone who works here is really sweet. They're super helpful with my picky eater Yorkie. Definitely recommend bringing your dog to Jen's next door on the weekend for pastries and go get your doggie a treat over here.
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August 2023 by vincent mcgovern
As always, the best. Ol'Frank--he's getting on in years--will walk more than 4 miles (round trip) just to sniff the bags of dog food, mooch a treat or three, and pick up some treats for the coming week. Highlight of his weekend! Thanks for being there for him!!
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August 2023 by Christina Gunderson
They have a great assortment of high end healthy dog food, snacks, and chews that my dog loves. The staff are very welcome and helpful. They always give my dog a treat just for coming in. They have a food bag record of what I've bought in the past, and after I buy 12, I get a free bag which helps because dog food is expensive. They carry the beef knuckles and tendons that my dog loves. I drive out of my way to shop here and I recommend you do the same.
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June 2023 by James Blake
Friendly staff, good selection. Lovely little shop.
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May 2023 by Cat Farris
I've been getting my dog supplies here since 2012, and I love this place! They're so kind and helpful, and have a lovely selection of all sorts of things.
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April 2023 by Christopher Barrett
It is a great store for pet accessories and pet food. Prices are a little more than Chewy and Amazon, but you are supporting a local business with knowledgeable staff. We try and buy all our kitty supplies and food here.
