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November 2024 by David Snell
This place is a complete joke, their web page should be flagged for false advertising. First, the business is not in the building shown in the photo, it’s in a house behind that building with locked metal gates around it. Second, it states their hours of business and that they are open to the public on Saturdays, again false, as I drove there from Milwaukie to look at scooters and the place was locked up like Fort Knox. I called their number and the guy who answered said “we’re closed but I can make you an appointment”. I said I don’t want an appointment, I’m here now and the place is locked up. Take your business elsewhere, it’s not worth your time. I give zero stars if it was an option!
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August 2024 by michael grifka
Utter incompetency. The individual who runs this business has posted hours that he/she does not honor. I called to confirm that the business would be open, was told the store is open to the public from 1130 to 2, but the two times I have attempted to visit, there is a locked gate at the business's' entrance, and nobody answers the phone. What a waste of time.
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May 2024 by Jessica Jacklet
Fantastic service, carefully explained every aspect of the scooter, made sure we were safe and independent before we rented them—and the scooters themselves are magnificent!
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March 2024 by upseif arted
Great customer service. I needed to rent a wheelchair after my knee surgery. They had my size (petite) and were able to deliver it.
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January 2024 by Kristen C.
Odd location (tucked back off the street in a house), but great service, really helpful, and decent prices.
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July 2023 by Jenny Chen
Hello, I come to the shop during the business hour but the store is closed. And there’s no one pick up the call. Could you please let me know when the store will open please? I’m urgently looking for wheelchair rental options. Thank you
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May 2023 by Salernitana B.
PMC, what a great place! I reserved a scooter for a week of museum-ing that I knew my joints would not agree with. The check in, check out process was simple and I took their recommendation on the foldy-one that breaks down into three pieces so you can fit it in a car AND travel with it. Super amazing. Very helpful staff who let you try out whatever you want to find a good match/fit. There were lots of people checking out the recliners so I bet those are superb too. They helped me get it into my car and out of to return it. Please tip these folks heavily if you are able!
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November 2022 by Ralph Shuping
Great service and rental rates!
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November 2022 by Caleb Roberts
Amazingly helpful and kind. A large selection of adaptive equipment and tools. Please support this wonderful community resource.
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September 2022 by Shana Simpson
Best rates I could find and very friendly and helpful..I've rented several times.. definitely would recommend..
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September 2022 by Michael Gallagher
Mark offers outstanding customer service. We had an emergency and are from the east coast. We contacted him from the car for a wheelchair and he had everything ready by the time we got into town. Probably less than an hour later. A few days later we had additional needs and he even returned my call on a Sunday. I highly recommend Mark and Personal Mobility Center.
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August 2022 by Broken Boxer
I rented a wheelchair from Personal Mobility Center when I visited Portland,. Mark was very kind and helpful in arranging this and delivering the wheelchair to my hotel. Although the wheelchair was an older model, I was grateful to have it and it worked well. I am left-handed and they even switched the hand control to the left side so that I could use the chair more comfortably. I definitely recommend this business.
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August 2022 by Quinn McGranaghan
Mark was so kind, easy to talk with on the phone, and helpful. Scheduled an appointment to pick up my manual wheelchair and he had it all ready to go by the time I came in. Also very good price for the short amount of time I needed to rent the wheelchair!
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June 2022 by Spencer Parsons
Mark is solid, a nice man whose knowledge and expertise is immediately apparent. My father had recently fallen a couple of times when transferring out of his wheelchair due to a missing screw on an armrest, so I called up Personal Mobility Center and was told to come in later that day. I dropped off the chair, mentioned a couple of problems and areas of annoyance my father had with the chair, as well as asking for a couple of modification suggestions (lumbar support alternatives and grip covers for the wheel handles) and was confident in the hands I left the chair in to look over and diagnose the problems.Later that day I received a call with information on the first look, and a time frame of when to come in and pick it up. When I came back two days later the chair was cleaned perfectly and fully operational, the problems taken care of. Mark showed me a reasonably priced and superior alternative to the back support cushion my father has been using, and made sure to let me know that if it didn't work out, for whatever reason, a refund and return would be no issue. Mark did not have any wheelchair grip-slips (honestly don't even know if that's a thing though), so he told me a great cheap workaround, buying grip tape from a bike store and wrapping the handle, which worked to perfection.I liked the space they work with, it feels intimate and personal, like there's someone who cares behind the business. I would recommend this place to anyone, and look forward to continuing to do business here. Thanks again Mark.
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February 2022 by Neal Lubow
I used this company a few years ago when I bought my walker. At that time, the showroom was large, roomy and professional, with a good supply of stock and a helpful, friendly assistant (not Mark, the owner, who we worked with this time). Since then, things have changed, including the location. The owner has kept the original showroom photos on the web (on Google Maps) but they bear no resemblance to current circumstances and therefore they are deceptive. The “showroom” is now upstairs in the back of a building which is difficult to access. The showroom itself is small, untidy, and exceptionally cramped, with limited stock crammed into a small space. I rented a mobility scooter and a ramp from him for one week. The ramp did not work because it was made from material that did not grip the wheels of the mobility scooter, a fact he must have known if he was the professional he claimed to be. On returning the ramp, we requested a price adjustment (the ramp cost $75 to rent for one week) and he was rude and disrespectful and refused. I would not recommend this business.Elizabeth, the scooter user, wrote what's above. I'm the partner...the guy. Contrary to the many reviews I've read about him and his business, I found Mark, the owner of Personal Mobility, to be unscrupulous. His manner was curt, abrasive and confrontational, with an air of superiority. The scooter he rented worked well enough (which is why he got one star). The substandard ramp he rented did not work when we got home (across town). The scooter could not climb the one porch step (less than one foot high) on the rented ramp. The scooter kept slipping. The ramp was unsafe, cheap and useless. When we returned the scooter and ramp, I told him so, and asked for an adjustment (not a refund, but something mutually reasonable) on the ramp rental cost. He flatly refused, telling me I should have brought it back sooner (at our time, expense, inconvenience, and aggravation). I balked at his suggestion. If Mark doesn't know his products, doesn't keep them up, and knowingly rents something defective and unusable and unstable, he doesn't deserve our business, or yours. Don't make our mistake. There are many other options in Portland. Choose him last, if you must. Better not at all, to avoid regret.
