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October 2022 by Sara Alice
WARNING This is only a rental spot, not a mechanic shop! Came here to get a tire patched and bummed when I found they weren't. Dang. The picture accompanying this address made it look like it was a full shop. Guy inside was nice.
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October 2020 by Keegan S
Compared to every other rental service I've ever used, penske has the best customer service. They were completely overloaded due to the chaos in Portland (everyone is trying to leave), but they were still able to get me a truck very quickly and even worked with me on price.
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July 2020 by Sofia Cunin
I had an 8:30 appointment on 6/29/20 at this Penske location, and when I showed up literally no one was there. There were no trucks, no people, and the door was locked. We waited for about 20 minutes until a driver showed up with the truck. We had rented a truck with a two wheel tow trailer, and the trailer was not on the truck or anywhere else. We finally were able to go inside and talk to someone, but the only person there was like the Penske and/or Hollywood Lights accountant. This Penske location is in the Hollywood Lights building. He was the only person in the building apparently and after he called a few people he ended up just checking the truck out to us. He was on the phone with a coworker the entire time he helped us, to be walked through the process because he had never done it before!! He figured out there was a four wheel tow trailer in their other lot nearby, so at least we did get the trailer and truck. This was definitely not that guys fault but someone obviously messed up here and I am upset about how unprofessional Penske was. Do not rent from here, at least not this location.
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October 2018 by William Saxon J.
This is the worst company to do business with if you need a moving truck and you want it to be comfortable and Fit all of your Moving need it's fine. I had to work and I just needed a little bit of wiggle Room on the return time which was 7:38 a.m. I would be turning the vehicle at 10 and they just couldn't give that wiggle Room they want it that $100 for an extra day's rental and I had already paid $1300 now dealing with you haul their trucks are no better than penskes but they're more accommodating. After what I paid I'm very disappointed in the service the customer service that I got from penske I will never use the Be very careful when dealing with this company.
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June 2014 by Russell Walter
Highly Disorganized, don't bother unless you enjoy that. Reserved WELL in advance (a month) call day before move to say van might not be ready. Didn't have all the moving blankets, only had 13 of 2 dozen, and they are slow slow slow.