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June 2023 by Miko
Pendleton's warranty means nothing. If you have troubles with your purchase losing a button, for instance, they will do nothing to help you.
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March 2023 by Alena C.
Curtis went above and beyond to resolve my issue- a item purchased via afterpay in the wrong size. He called around, found a store and had it shipped to me. I always appreciate people who problem solve to try to fix a situation. I will continue to support this downtown location.
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January 2023 by Jeanne Paul
I love the quality of Pendleton products and the customer service is top notch. It's such a treat to support great local products like Pendleton. All the men in my family get their shirts and coats for Christmas and I treat myself to the wonderful home products. The blankets last forever!!
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January 2023 by Shelly Buschel
Christine was so helpful and really saved me from a horrible online experience with Pendleton customer service! She helped me love Pendleton as opposed to loosing confidence in a company all Oregonians should love! She is an awesome employee and everyone should know this!!!??????
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January 2023 by Sharon Perryman
I used go there when I stayed in Oregon, I think it was a pretty good store if you ask me ! ?
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December 2022 by KJ
I placed an order last month with plenty of shipping time. After multiple calls I have just been put off with no resolution.After ordering from Pendleton, this Christmas I have no gift to give now other than a refund that I may or may not get sometime next year.This gift was for someone that always wanted one of your wool blankets. You have taken our money and put us off for weeks doing nothing to correct the problem after multiple calls.That is all we had for a gift.
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December 2022 by Jeff Hartman
Meh. Not sure what to say. Staff seemed fairly apathetic. I figure they would have helped me if asked for something. They lock the doors and then lock you you in. Looting of stores in Portland. Not their fault but it’s not an friction free experience to shop there, regardless of who’s fault it is.
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November 2022 by Sarah Smith
The associates were so kind and asked questions that we didn’t even think to ask ourselves
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October 2022 by M Lind
They have the best blankets and the designs are so wonderful and unique. Weird “locked door” Covid rules still in place (maybe is a Portland thing…) but the staff was wonderful and quick about letting us in and out.
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October 2022 by John Lindsay
They have the best blankets and the designs are so wonderful and unique. Weird “locked door” Covid rules still in place (maybe is a Portland thing…) but the staff was wonderful and quick about letting us in and out.
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September 2022 by Royal D.
Allison let me and another nice ladie customer in as their doors are locked at all times due to the Joker Policies of Portlandia Political Elites. For a horrendous downtown we are very lucky a business even attempts to conduct itself in this Communist downfall attempt at System Failure. Everything is transparent at street level. All your needs can be met here and hope you can support this business as the store smells great .
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August 2022 by James P.
Called to ask about item I saw on website. Woman that answered was very rude. Horrible representation of the brand and not at all how a person should act when representing indigenous culture. Luckily there are other Pendleton stores in the Portland area.
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July 2022 by Vivi W.
Very nice downtown showroom right cross from Nordstrom. The glass door was locked, so I followed the sign on the door to knock the glass door to let the shop assistant know I'm here to shop (hahaha first thought it's funny, wondering what kind of business they are in). I was actually asked by my friend to pick up her orders here. So I told the staff in the shop. She is very careful about me picking up the merchandise, so I asked my friend to call in to confirm with her... Anyway no one is in the shop. And it seems she is very careful about Covid with her mask on all the time. So I gave up my idea of shopping and left immediately after picking up my friend's order.
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June 2022 by Barbara Z.
Really enjoyed our visit to this store. Helpful, well informed staff. Great selection of clothing and home goods.
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June 2022 by KoEv Ka
I got a blanket and they wrote my initials wrong pretty pathetic i expect my name too be right when they charge me extra money
