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June 2024 by mimiii
I have been getting hair extensions in the Portland (Pdx) area for a while now, but I have never been as satisfied as I have been with the service I received here! The atmosphere exudes a Portland princess vibe; it's a spacious setting with ample privacy and private parking. The entire process was seamless. First, there is no waiting for hair to be ordered as you pay in advance. The range of hair textures and colors at Kim's is impressive, offering a luxurious selection of various shades and lengths. During my appointment, I enjoyed a cup of tea and watched a movie while my hair was being styled. I believe every salon should strive to provide this level of service. Thank you, and I look forward to returning soon.
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March 2024 by Allie K.
On January 23rd I made a phone call to Portland Hair Extensions by Penelope. I was calling to get the price and more details about hair extensions. My main reason for wanting them was to add length. I am at what I would consider an awkward length right now naturally and want to grow my hair out. She assured me that if I were to go with the Keratin K-Tip extensions it wouldn't damage my hair and would allow me to grow it out. I had told her I wanted to keep these as long as possible. She said that if I really took care of them I could make them last six months, until July. That sounded great and I scheduled for that Saturday. On Saturday, January 27th I went to get extensions at Portland Hair Extensions by Penelope. I was again reassured that they were going to be amazing and told that they might be a bit tight for the first few nights. She told me how to care for them and recommended products that I did purchase (but not from her shop). I paid Penelope $1700 for these extensions that were supposed to last up to six months and not damage my natural hair. The extensions felt heavy and it hurt for a couple weeks to sleep on. But I did what she said and braided them to sleep on. On Wednesday, March 13th I noticed that the extensions were starting to get dried out and booked myself at my normal salon for a conditioning treatment. It was then that the gal who was working on my hair noticed that the extensions had been pulling my hair out "by the root". She had all of the other stylists looking at my hair and they all shared concern that I had lost a fair amount of hair already and that I should get them removed ASAP. The stylist stated that the installation looked as though Penelope hadn't laid them against my head properly and so now they are twisting and causing hair loss. On Monday, March 19th I gathered up my courage and texted Penelope that I wanted them removed and was worried about hair loss. She said that there would not be any hair loss but that she could remove them on Saturday, March 23rd for the fee of $125. I agreed and made the appointment. On Saturday, March 23rd I went in to have them removed as planned. When I got there, she was obviously upset that I suggested that I was losing hair from her putting extensions and expressed that she had done this for many years and never had anyone complain before. She said it was "another stylist putting her work down to make themselves feel better". I was in the chair for two hours of painful pulling and ripping of my hair. All the while she stated that I am not and have not lost any hair other than what would naturally be shed in the natural hair growth process. At the end, she says done and I reach my hands up to feel my hair only to find less than half of it intact. I was shocked. I knew it was going to be damaged, but I had no idea it could be this bad. I paid and promptly left. In tears before I made it to my car. I let my self feel the feelings for the ride home. But before I left the car I texted her the following message: " For my own peace of mind I need to make sure you know that I did have significant hair loss. I am still having hair fall out when I run my fingers through my hair. The hairs have the follicle at the end that are coming out. All I can do is hope this isn't permanent. I know it's a hit to the ego but either this was installed incorrectly, removed incorrectly, or about a third hair loss is expected and ordinary when people do extensions. In which case I feel lied to. I am requesting some kind of refund. I paid nearly 2k to have this outcome in a little over a month. Also you left some in...". We messaged back and forth for a few hours in which time she conceded that she did mess up in removing them by leaving some in and leaving glue in. She refunded me the $125 and felt that was fair.
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February 2024 by Lauren Plant
Absolutely thrilled with my experience at this hair salon! As someone who has struggled with damaged hair due to bleach and various extensions, I was skeptical about finding a solution. However, this salon has completely blown me away! Their expertise in hair extensions is unmatched - I'm still in disbelief at how incredibly natural and seamless they look and feel. Highly recommend this salon for anyone seeking top-notch hair extension services.
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January 2024 by Debbie S.
Kymie is highly proficient in providing exceptional service for those seeking blonde hair. Her expertise in hair extensions is unparalleled, as she consistently delivers the finest quality. Having had extensions for two decades, I can confidently affirm that Kymie's meticulous attention to detail surpasses that of anyone I have encountered. Trust me when I say, Kymie is truly an expert in her field.
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December 2023 by Gail Jones
My friend had an appointment to have a consult for a mesh integration because she has alopecia which is something she has struggled with and is very personal. The person scheduling her reached out but then completely blew her off twice This was completely unprofessional and not a safe space. I would not recommend this place for anyone who is in a vulnerable place.
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October 2023 by Crystal Werner
I have naturally curly hair and had a horrible experience with a previous install, which was my 1st ever.Kym was fabulous, she made me feel extremely comfortable and explained everything she was doing. The time flew by and the finished product was way beyond what I hoped for.
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October 2023 by Michelle Meyers
Kim did a phenomenal job on my extensions! I am very picky, and she worked with me until they were perfect for my style. She is super friendly, down to earth, and her salon is adorable. She has so many different hair types and pieces as well as really cute dreadlocks and clip ins to choose from. Very happy with my service.
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October 2023 by Cecilia Gonzales
Kim was so awesome she explained everything and very honest about what would fit better for my hair. I love my extensions, they look so natural ppl can’t tell the difference she matched me exact hair color!!!!! You want good quality and someone who cares about her clients go see Kim!!!!!Thanks Kim!!!!!!
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October 2023 by Danica Herrera
Hmmm… hopefully I am reviewing the correct salon. There was literally a person POSING as PDX Hair extensions online who DE-STROYED my hair. (((The REAL Portland Hair Extensions is KIM on Upshir in Portland!!))) KIM not only corrected what the woman posing as her did to my hair, she called to follow up with me after. Kim has a huge selection of hair she will take you back to see for yourself up close. Another stylist at KIM’s salon did my hair and Kim is someone who checks on the work of the people in her salon to make sure it’s 100% perfect. Her salon is laid back and beautiful and she will make sure your extensions look good and are comfortable and was super flexible with scheduling considering I was coming from out of the area to see her.Penelope is NOT THE REAL PDX HAIR EXTENSIONS AND SHE WILL DESTROY YOU HAIR!!Make sure you are seeing Kim!
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October 2023 by Chase Griffin
One of the best places for haircuts and hair appointments in general! Not once have I come out of there disappointed or dissatisfied! Kym you are one of the BEST ?
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August 2023 by Anna Lowrey
Love the atmosphere at the salon kim is amazing. I got new extensions and color. I got what I asked for this is by far my most favorite salon. I will continue going back.
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August 2023 by Jered Perry
Amazing best place ever kim is amazing
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July 2023 by N O
Seriously Avoid this hair salon.I should’ve listened to the red flags the first time I got their services. Texting whoever handled the appointments was chaotic at best. I decided to brush it aside as the woman working their being a bit quirky and I didn’t really care if they were a bit dysfunctional as long as they did hair well. Big mistake.second time I book an appointment with them I show up and the woman is confused as to why i’m there and who I am. After explaining I find out she isn’t prepared and the appointment turns into a consult instead of me getting my hair done and now she wants me to come back the next day. Unprofessional in my opinion and weird, but fine, I have a flexible schedule and will roll with it. I show up, hair looks great on the way home. The next day after washing my extensions I realize the curly hair extensions I paid for are no longer curly-they’re straight. It’s obvious the perm they did didn’t hold. When I contact them letting them know they give me the run around and try to blame how i’m styling it. That’s not how hair works. Styling it can change how nice the curls are but not whether it’s curly or straight…. but okay I try “styling” it the way they recommend, with their special recommended product I paid for, but it’s still straight. Instead of offering to correct this and re perm the hair they admit that their curly hair extensions don’t work as other clients have a hard time keeping them curly and offer to charge me 600$ to fix THEIR mistake after I already almost spent 2k at this salon. Insanity. Their logic was that i never paid for the perm in the first place… what? they told me it was a flat 1400 for hair and install and that’s all. And now I magically never paid for the perm? If that’s even true, which I doubt it, the lack of communication is so bad and unprofessional. Also don’t sell/offer a product you’re aware doesn’t really work. Honestly I feel like I got scammed.Also the way their hair holds color I’d be shocked if it’s actually real human hair.
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January 2023 by Mollie Philbrook
Amie is awesome. She has been doing my hair for years. She’s great with Extensions, Coloring, Haircuts Etc…. The shop is really cute.Services: Hairstyling
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January 2023 by Celeste Van Mierlo
I adore Amie!!! ?She is not only professional and warm but she listens and delivers expertise results every single time! I have found a life long hairdresser as well as a life long super special client relationship. I love her?Services: Hairstyling
