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February 2024 by ZHEN LI
I had the pleasure of working with Jordan at Packouz Jewelers. This is the second time I buying from them, and I couldn't be more delighted with the experience. Jordan went above and beyond to help me acquire my dream Rolex timepiece. Jordan's extensive knowledge of Rolex watches, coupled with her genuine enthusiasm for the brand, made the entire process smooth and enjoyable. In my opinion, Jordan embodies the essence of a true Rolex ambassador. Her passion for the brand and dedication to provide exceptional service are unmatched. I highly recommend Jordan and Packouz Jewelers to anyone in search of their perfect timepiece.
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February 2024 by dan myers
Jordan was great took care of me like I was family
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February 2024 by Mike Yim
The whole crews were very professional and kind but Jordan was especially kind, knowledgeable. Jordan made me feel like I was a VIP there.
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January 2024 by dan s
Excellent customer service!
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January 2024 by Kate O.
I've been here only once, but was very put off. This store is beautiful, boutique and security is great, if you're "looking great", no problem. My friend and I came in a while back doing some holiday shopping and were looking to put our names in for the Rolex waitlist. Ready to buy at any moment. Okay, very great service as you can't just buy one in-store, everyone knows that. But, while we were being helped, another SA, was chatting with a couple and I was just so amazed (in a bad way) how they were being treated. Saying things like "it's a brand and you have to live and be a part of that style" in an aggressive way, like you don't deserve to have a watch from us/Rolex. Very weird, and both me and my friend noticed this. Not sure if that speech is SOP or not, but no. If I have the the cash, don't lecture me. Let's just have a good experience.
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December 2023 by Paige Sandher
Ian was very helpful & helped my find a time piece for my fiance. Great team, all very friendly!
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December 2023 by Myrna L.
I have bought watches and jewelry at Cartier, Tiffany's and other fine jewelers in Los Angles, New York, Paris and London. a friend introduced me to Rick at Packhouz while visiting Portland. You will not find a finer, more professional operation in the United State, maybe Globally. Rick and his team have a deep knowledge that only comes from doing what you love. Their white glove service and attention to the customer makes purchasing a watch or piece of jewelry a pleasure. I will continue to be a loyal customer to Packhouz and enjoy every opportunity I have to interact with Rick and his superb staff. Thanks for all you do Rick!
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November 2023 by Sina Vadaei
Had a Wonderful experience with Kari. The entire transaction was very pleasant and the staff there truly care about you and your experience there. Would highly recommend.
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November 2023 by Noah Arslan
Best watch buying experience possible! Jordan and Nalani were exceptional to work with! The entire experience is what you hope for when making a meaningful purchase - they represent exactly what Rolex intends the experience to be! Consultation instead of sales…they made us feel like their most important customer. Highly recommend becoming their client!
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November 2023 by Jeff Wilson
Hands down THE place to buy your jewelry from! Not only is their selection amazing but they have the most friendly and helpful staff I've ever worked with. Rick is one of the nicest and generous people I've had the pleasure of knowing. Tanya (apologies if misspelled!) is super friendly and easy to talk to. Jordan is super knowledgeable and has exquisite taste. A real eye for pairing rings and knowing what will look great for that special person you are buying it for.I bought my wife her earrings, her push present, and would have bought her engagement and wedding bands if I didn't live in MN at the time.Seriously, don't miss out on going here for your jewelry needs. You won't be disappointed!
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November 2023 by Kharlo R
My wife and I had the best experience shopping here. We were warmly greeted by Kari and welcomed us to the store. Anyone reading this, is probably aware of the current status of the supply and demand of certain watches, and with that said, Kari handled my questions with interest and grace. I felt like just the insight and knowledge I took home was already worth the visit and future visits :)My intention was to see how a certain watch size fit on my wife's wrist, and from there we had a great conversation about watches / trends / current state / jewelry. What we loved most about Kari was her ability to just level with us and speak openly and candidly of how things work and genuinely tried to get to know us. We were then presented with a watch that absolutely floored my wife. Though the sale was already made, Kari allowed us to take our time and make sure we were confident about the purchase. While my wife's purchase was being sorted, I was then given the opportunity for a watch myself :) Let's just say the rest is history.Rolex, if you are listening, out of all the AD's I've interacted with, Kari and the Packouz team (another shout out to Ian, for pulling some rabbits out of hats) are the gold standard of being your brand ambassador. I also overheard someone purchasing a Tudor and they were doing a stellar job as well.Even if we didn't purchase anything that day, they have made a loyal customer from the experience and customer service alone. Can't wait to continue doing business with you all, and congrats on the new retail space in the near future :)Hope to get to meet the Frenchie next time!
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November 2023 by Andrew McLean
Due to the shortage of Rolex watches I ended up buying one from a Seattle AD who shipped it to my home in Portland. I needed the bracelet adjusted so came in and was treated no differently than if I had bought the watch at Packouz. Outstanding customer service, you cannot go wrong shopping here!
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September 2023 by Andre De Oliveira
Unequivocally the best experience I have ever had at any jeweler/Rolex boutique.Recently had the pleasure of visiting this store while passing through Portland on vacation. Alexa our sales associate was outstanding, she really went out of her way to help in the selection of a special piece on very short notice. Her attention to detail, patience and care provided that personal jeweler experience that we all want and love.I cannot recommend them enough!To the entire Packouz team, thank you for the warm welcome and outstanding customer service.
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September 2023 by Kulvir Kainth
I had a great experience working with Kari Mason. She was very knowledgeable about Rolex and the time pieces available in their collection. She was able to help me with my purchase of a beautiful Datejust 41. I would recommend her to all my friends and family.
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September 2023 by Chris Kuiper
Fantastic location! The atmosphere is welcoming, they genuinely care about helping you find your dream watch. Jordan was great and answered all my questions whilst helping me try on a few different Rolex and Tudor models. They even cleaned my Explorer 2 for me. Highly recommend!
