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March 2024 by Danelys Rodriguez Puzo
Great service! Edgar was very helpful and responsive
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March 2024 by Robertg 250
thank you Jennifer for helping my grandma with fraud on her account!
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March 2024 by Kari Dinatale
Jenny F. is always so kind, understanding, and helpful EVERYTIME I speak with her. I needed help with some business banking items and she was on it!! I reconize her everytime she picks up. I just really appreciate her and wanted everyone to know it!! :) Thank you Jenny you keep me holding on!
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March 2024 by Jennifer Parks
My experiences with Pacific Northwest Federal Credit Union has been nothing but positive since the early 1980's when I joined. It would be very hard to beat their expertise and all of the services they offer or the personal and professional customer care. On a scale of 1-10, I would rate them at 10 or more every time. I really appreciate all their years of dedication when I've needed help. Thank you, Pacific Northwest Federal Credit Union. You're the very best!!!
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March 2024 by anil vaswani
Jenny F was very helpful on the phone and answering questions about PNWFCU. Keitra Curnutt later helped set up the accounts and initial CD. Both were very pleasant to talk and work with.Anil V
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March 2024 by Laura V
My experience was a breeze, I had an issue with a provider saying I had filed a dispute for a charge and trying to charge me again for the service. I spoke with Noah Benavides, and he went above and beyond to help me through it. He even spoke with the rep from the service to assist. Every time I would call Noah, he was on top of it and helped guide me in the right direction. He was very resourceful and genuinely helpful and determined to make this right. I definitely recommend Noah! Thank you, Noah!
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March 2024 by WILLIAM Centers
Noah went above and beyond this morning proving most excellent customer service in a very professional manner taking care of my requests ensuring the needed outcome.
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December 2023 by Janet M Litke
Cassie was so helpful in assisting me to get money refunded from a company I was unable to cancel membership and stop the automatic charges using my Visa card. I sent proof of my attempts and the two month charges have been refunded. Excellent customer service.
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November 2023 by James R.
I've had nothing but amazing service with PNWFCU!!! Anytime I need something, it's so easy and everyone is super friendly and helpful. They're always looking out for what is best for my situation and can relay info that makes it easy to understand. You guys ROCK!!!
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November 2023 by Scott S.
Called looking for help with a credit card consolidation. Megan Bell helped me find an unexpected solution to lower the interest rate on the debt by 14% to 7.5%. She also helped me make some great financial planning decisions to set myself to be in a good position for a house loan in the next six months. I also got information of IRA Savings account... One stop for financial planning. PNWFCU has been a great resource with great rates and service. Started six years ago with a car loan... Great support ever sense. Especially with so many options and banks, it gets overwhelming.
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November 2023 by Christina Willer
I am so grateful for your follow up calls and walking me through navigating my new account online. I love that you're local and so kind and patient. I get frustrated dealing with some of the larger financial institutions and trying to get a hold of someone. I recently called Bank of America and was directed to someone who sounded like they were in a call center and instead of explaining things to me, played recordings for me to listen to, he also urged me to get my questions answered online next time. My experience with Pacific NW Credit Union was opposite of that, very personalized and patient! Thank you!!!
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November 2023 by J. Cox
Keitra was most helpful, as I am not really as computer literate as I would like.I had what could have been a disaster as someone thought it would be easy to remove $3,000. from my main account.I’m delighted that it has turned out to be one of the most pleasant and positive experiences I have had. All but a few dollars was returned and my hard earned dollars are once again very well protected. Thanks to Keitra, and all who had a hand in returning the money to where it belongs. ??
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November 2023 by Gary Carruthers
I received a phone call today and was told that I have a few CD's that are about ready to mature. I just want to say how impressed I was with the help I received from Keitra Curnutt she not only renewed the CD's but also renewed them with a higher rate of return.I have been with the Credit Union for over 50 years, and they have helped me with cars, trucks, a boat, vacations around the world and my daughters college.It is so nice to have people like Keitra to help you with your plans for the future.Thank you all.Gary
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November 2023 by Sam
I had some complicated international banking needs and Kerrin provided excellent support throughout the process. I have business, personal, and joint accounts with Pacific NW and I'm very satisfied. It also feels great to support my local credit union.
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November 2023 by Libby Odden
Cassie S., in card services is an exceptional employee. She was extraordinarily knowledgeable, polite and genuinely helpful to me when I contacted her about a card dispute. Truly, you have a star on your PNWFCU team. Thank you, PNWFCU for providing excellent services and thank you, again, Cassie S.
