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February 2024 by Kimberly B.
Financed a vehicle and convenience of making the loan payment has been absolute hell. Jumped through all of the hoops, hurdles, and crap to verify an outside account. Once account verified, logged on to make payment and dead air when the system wants to call you with a verification code. It's as though they make it difficult so you will call in a panic to make your payment and then charge a $15 fee to do so over the phone. -10/10, would not recommend this credit union for any sort of business.
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August 2023 by Tre Roberts
Being added to existing business account & removing outdated users was surprisingly difficult due to new banking system. Clerks were struggling at all branches. Took 2 in-person visits + additional time. Couldn't set up online banking due to internal glitch (eventually sorted out by OnPoint IT). Large inexplicable Amazon charges appeared & weren't reversed with "temporary credit" for 9 business days after reported. Still unresolved on Day 11. Messaging with IT was more productive & informative, so all issues but fraud charges are resolved. Was trying to decide if it's more trouble to stay with OnPoint or to change banks. Lucky nothing bounced while I couldn't access online banking (resolved by same IT person).New to OnPoint so not sure if this is really bad luck or just how they are. Clearly our Board's Treasurer had prior good experience here or she wouldn't have chosen to use the account for our project.Giving OnPoint 3 stars -- one for the IT guy, one for the Treasurer's prior good experience, one simply for not being as bad as Wells Fargo.
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July 2023 by Lindz
Everyone at this location has been unbelievably kind and helpful! We are happy to support local businesses and keep money in the community. OnPoint offers the most competitive rates for business loans and is one of the main reasons we continue to bring our patronage here. Large banks do not cater to individuals and are only beneficial to large corporations. After experiencing the lack of customer concern with big box banks, we chose to move our finances to a credit union that cares about the people it serves.Huge Thank You to everyone on our banking team for all of your support growing out business through the years!!
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May 2023 by Marie Lawrence
Never been inside the branch since I prefer using the ATM which NEVER WORKS at this location. Which is disappointing because it's the closest OnPoint to my home.
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February 2023 by Betsy S.
I love Credit Unions! The staff here is very helpful, regardless of whether you have an account with them or not. And the old building is gorgeous. Thanks for making Sellwood your home and for keeping banking the friendly experience it's meant to be.
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December 2022 by Anthony Samperio
ATM never works at this location
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September 2022 by Christopher Todd
Smells terrible, ATM will break and steal your money, manager will be rude about it. This company in general is terrible, you will get your paycheck later than anyone else, and pending payments will take much longer than they should to show up on the account
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September 2022 by Erik nding
I have had terrible customer experience with this location. The bank has weird smell and manager is extremely rude. They supposed to help us with the issue but really rude to me.
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September 2022 by People’s Party Panda
Close your account here, this place is very untrustworthy
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September 2022 by Christopher T.
This location will definitely not respect your time in any way. I would avoid if you want friendly service
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August 2022 by Roxie R.
Wonderful employees and banking services. And good parking behind the branch. Online banking app is also convenient and efficient.
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August 2022 by Stacie S.
signed up and it did not take long to figure out this place is a joke
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June 2022 by Loretta Ebert
I have never had a bank like on point credit union. They are incredible! I am no millionaire but they sure treat me like one with personal, thoughtful service. Yeah for a job done wéll!
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April 2022 by Meredith Trosper
Truly On Point with my banking. I can’t thank this location and staff enough for taking care of me. They have refinanced my vehicle during Covid, transferred credit card balances and they have very good rates! Maybe it was my magic timing and maybe it was just their high class service!
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March 2022 by Elena Fowler
The ATM at this location is always out of service. Even the brand new one they just put in. Super disappointing if you need the ATM to make deposits after banking hours.