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October 2023 by Rene Huurman
Great local bank to work with. Fast and efficient service.
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August 2023 by Brent Hamilton
My contacts with NW Preferred has always been positive & their staff is very helpful
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July 2023 by Mikel
This team has been amazing over the years, and that experience still holds true today. Hard to imagine backing anywhere else.
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January 2023 by mark blauman
I simply cannot say enough great things about NW preferred. Lyndsey Gossman gets it done! From commercial vehicle financing, to getting an additional credit card for the business that was not attached to my personal and finally getting my acquisition loan was all done seamless. With all the other turbulence of moving an office and acquiring another book of business NW preferred and Lyndsey were the one aspect of all variables that was consistent, diligent, right on time etc. etc. etc. If you are an insurance agent and you want to do business with someone who understands your business needs, look no further. Just call NW preferred and ask for the VIP services via Lyndsey Gossman. I know she was servicing lots of clients/apps and was sick and still never had an excuse, never missing a beat. Such a great experience!
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August 2022 by Gary F.
I've been using NW Preferred for over 5 years now have had a lot of issues the last year. Last month I had personal emergency and they charged me a $96.11 late fee (seems a bit excessive) for being about 5 days past the 30 day payment window. Would not waive it even though I explained the crisis I went through last month. Since it was not "their fault" they wouldn't wave it. I get it yet it's a Credit Union. I thought they were more understanding than a Bank. Even mega bank Wells Fargo has let me waive a late fee if I truly had a crisis a few years ago... I've only asked once in about 5 years of being a good client. Line of Credit increase a few months ago; my credit score was close to 800 (from many other sources and Wells Fargo bank) and they said my credit score was closer to 700 based on what they use. They turned me down for an increase. A month later I requested another review and got approved, yet said my credit score was 730 or so. Still weirdly low compared with all other sources. JUST BE AWARE THEY USE AN ODD VERSION OF THE FICO SCORE. Line of Credit withdrawal weird quirk; I have a $40K LOC which is enough for me when needed. Online transfers from a LOC to my Wells Fargo business checking can be a MAX of $5,000 per day. Why is this? Makes no sense. Even if I call in to verify myself they will never let you make a larger transfer. Yet they will let you write a $40,000 check and do it that way. My other bank Has let me transfer larger amounts from my other LOC without blinking an eye. They need to adjust this MAX transfer for clients.
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July 2022 by James James
Great loan rates but some of the employees are worthless and lazy. Called looking for a date of a transaction we had an issue with and I was told to look the date up myself. I'm literally calling cause the date is what I cant find and what I needed but I guess I have to figure it out on my own. Using them for loans is great but maybe look elsewhere for personal banking. Updated. It gets worse.... I deposited 1000 and the atm took my money refused to spit out my card amd they are now saying the money wasn't deposited and guess what they don't have access to there own atm....
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June 2022 by Omar Shah
A couple of quite rude women working at this location…they are supposed to be a shared branching site but force the member to go to through the atm….
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February 2022 by George Price
I worked with Marcia and her team on a business loan. Marcia made the whole process as seamless as possible. Excellent follow up throughout the process and very efficient! Explained every step clearly and processed my loan fast. Great job! George
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February 2022 by Brian Filler
the atm here ate my debit card, and a cash deposit. you're lucky I didn't smash it with a hammer
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December 2021 by Milton Jonas
Only been using the ATM, and it's location is great, for me, as I rent space right next door, at Burnham Storage!
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August 2021 by Kevin Bobkoskie
This credit union is fantastic! Debbie the rep I work with consistently is beyond the best Banker I have ever worked with. She is prompt with information and get things some fast, most of the time same day! She goes up and beyond for every need for financing I may have. Beyond that the website is great, the credit products are awesome rates and thier credit card is good as well. Can't say enough good things about them! It's like old school banking with the personal touch!
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August 2021 by Patrick Allen
It was a very quick and easy request to get additional funding for my insurance agency.
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August 2021 by Joseph Fougere
Been banking with them since I was a teenager-only financial institution I’ll ever need!
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July 2021 by Billy Henson
My interaction with My Customer Service repsentative with the credit Union was very good, He was courteous and professional, he did what he said, He made the loan process very note worthy.
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April 2021 by Juan Castaneda
Great service. Lyndsey is awesome ??
