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March 2024 by Komal Singh
My cashier was unwelcoming. But took the time to point out where things were, I was trying to use the manufactures coupon. When i got to the counter he told me it had to printed and I mentioned I live in a another state and these items are hard to find for my pet, he nodded me off and told me come back with printed coupons. After this, I just went to Exclusive Pet Supply where I should have went in the first place and they just inputed the code for my coupons and they were baffled why mudbay couldn’t. If I could give a no star I would. Never again!
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February 2024 by J L (SUMMERFELINE)
Friendly and helpful local pet store, love going here!
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December 2023 by Keith
I always come to the grant park village mud bay but the representative (blonde hair and glasses) who helped me was so uncaring and rude! I’ve never in all my time had such an experience it was jarring to say the least!! And left a bad taste in my mouth. I can’t remember who it was but I think it was Barnie or Bryce? Figured management ought to know coming from a loyal customer and fellow cat lover
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December 2023 by hidden bonus
Everyone at this store was so helpful and knowledgeable. I’m not usually the type to post one star reviews but Barry at this location made me feel uncomfortable and unwelcome to be in the store. I hope mud bay can do better. This was the Broadway location not sure of I posted to the correct location
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October 2023 by Sally Kirby
The clerks are friendly, and they give samples of treats, which Hank, my cat loves!
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April 2023 by Third Planet
If you are white, you’ll be alright! However if you are not, well then be prepared. The non POC manager there who has glasses, dark hair and a beard racially profils me every single time I go into the shop. I have been a customer for mudbay for over five years. I don’t appreciate when I come in as a person of color being profiled, followed around the store and harassed like I’m stealing something. I have noticed this behavior from this individual several times and he doesn’t do it to any non-person of color that comes in to the store. He was really weird about some birthday gift I had no idea about and made me feel extremely uncomfortable about it because of this continued racist behavior, I’ve had to drive out of my way to go to a different mudbay so I don’t have to feel fearful for my safety. From previous reviews it looks like I’m not the only person who has to suffer discrimination such as this.
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March 2023 by Jessica Wade
Staff is always friendly and helpful.
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March 2023 by Hanan S.
The leader ship manager there who has glasses, dark hair and a beard racially profiles me every single time I go into the shop. I have been a customer for mudbay for over five years. I don't appreciate when I come in as a person of color being profiled, followed around the store and harassed like I'm stealing something. I have noticed this behavior from this individual several times and he doesn't do it to any non-person of color that comes in to the store. He was really weird about some birthday gift I had no idea about and made me feel extremely uncomfortable about it because of this continued racist behavior, I've had to drive out of my way to go to a different mudbay so I don't have to feel Fearful of my safety.
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March 2023 by Amber Bowie
I've got a deaf pitbull who needs a lot of engagement. When I first got her, she was on a lot of anxiety medications that took all her personality away. We've worked together a LOT and I keep her pretty active. Dialing in her diet took time and watching the variables. I always feel good about the products available at mudbay. we regularly store at the pet stores and pick up a bag of treats, or food, just to keep her sniffing through the day. but the grant park mud pay staff are her absolute favorite. She loves getting to stop in here and show off for her friends. and in three months, it's so fun to hear the staff notice things that she's getting better at! we'll walk in and hear "Oh, Dollys here!" it feels really special. These engagements are so important for her and we always feel so welcome and happy at our Grants Park Mudbay!
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March 2023 by DATBOII BOBBY
Great that and very nice people and hav we dog cakes
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January 2023 by Kaylee D.
This is my first review to anything ever.Never have I ever been treated so sincerely. No judgment, just straight up sweetness. Pay your employee well...I don't come back for the prices;)
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December 2022 by Benjamin Beaverhausen
They carry quality products and if anything is wrong, they fix everything without me feeling like it was my issue to began with. Everyone I've encountered has been very helpful. While I haven't taken part, I love that they deliver. I originally thought the food was going to be more expensive, actually the opposite in my case. The litter has been cheaper and love that I no longer have to pick it up at a hardware store(I don't like Arm & Hammer, smells bad and was the only pellet litter for a long time at stores). 11/10
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December 2022 by Lisa W.
Awesome service. Had everything that I needed and more.Very knowledgeable and attentive to the customers.The prices were very competitive.Well done
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November 2022 by Tom T.
Now I get to use the word "segway". Because soon, I expect to "segway" from my former pet store to this one. It's just that there is a large selection to choose from. Raw. Kibble or freeze dried. How do I choose?? How much do I want to spend? Fortunately, the staff will help you as much as they can. Self serve biscuit station, tons of toys, leashes and harnesses everywhere. My dog Isla ( pronounced "eye-la" ) went crazy. She was immediately treated by staff as we walked in and expected to be "treated" at all times during our visit thereafter. I bought some sweet potato biscuits, and a small bag of kibble for her. She loves it. They even have "taste of the wild" that she eats on a regular basis. Same price as my former pet store. Looking forward to our next visit.
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October 2022 by Mary Klein
Good selection of cat food and toys