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March 2024 by Niko Zuellos
Love this place, great customer service.Edit: been coming here for ever, but have been let down by pricing and quality lately.Pricing: needed brake pad changes and a Les Schwab employee admitted their wholesale pricing they buy at is higher than online retail pricing. How's a corporate company allow that?Quality: last pair of tires didn't make it to HALF their warranty mileage. Warranty mileage is supposed to be redundant. Remember folks, rotate every 3-5k miles, otherwise your warranty is void.
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March 2024 by Rylie Salazar
There is a huge issue with this location and their communication amongst their team. Not only do I often have tire caps missing after my visit, there is a huge discrepancy on the status of my vehicle each visit. I had brakes and calipers replaced in Dec 2022, and by Feb 2024, I'm told only my back brakes were replaced. I paid for all four. When I expressed my dismay, I get the basic run down of Les Schwab being number one in warranty, etc etc. Since I began at this location in Feb 2021, I am constantly told different levels of my brake and tire life. One visit, my brakes and tires may be awful, and then the next, they are "fine". Nonetheless, I am expected to trust the "experts". I replaced my front brakes, for the second time (should have been replaced Dec 2022), and replaced my tires. The front left tire and back right were at 33 PSI, while my Front right and Back left were at 41 PSI. I call to ask why and my response is "different people probably worked on each tire". Is that supposed to be a valid excuse? This effects my safety, and the safety on my vehicle. I am not happy with this location, would not recommend them, and will be taking my vehicle elsewhere for a full inspection to ensure what I paid for was actually done.
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March 2024 by Gabriel Borsotto
Had a great experience when my car had a nail in one of the back tires. End of day, I was stressed about getting it fixed. The staff was friendly from the moment I walked in, gave me several options to fix the problem and within two hours problem solved! I would highly recommend, AND they have free and delicious popcorn in their waiting area !
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March 2024 by Marvin Litchfield
I USE TO LOVE LES SCHAWB ,no more,two wheel drive 06 dodge 2500, quoted 1500. To replace upper and lower ball joints,+ 1 rubber bump stop.Was told about two to three hrs to do it./checked I can get all parts for under 200.00 ..??
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March 2024 by Robert Peterson
Les Schwab (downtown location) forgot to install a lug nut on the front wheel of my 2019 Golf R. This is a vehicle that will be used on a track this year and a wheel falling off could have killed someone. Fortunately, I discovered the missing lug nut, but only after washing the car- several weeks later. I'm unsure how this could be forgotten at a facility that specializes on wheels and tires. Les Schwab also overcharged me for the tires, which obviously less of an issue compared with a missing lug nut. I paid $1909.56, where Costco ($1211.96) and Tire Rack ($1103.96) quote for the identical tire. The model of tires are Michelin Pilot Sport 4S. Paying almost double what the competition is quoting for the same tires, I would have expected higher quality service. They replaced the lug nut after having to bring the car back. Fortunately, there is no obvious damage and nobody was injured, but I will not be returning to this facility.
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February 2024 by Nick Glaze
Always always take your car to Les Schwab for anything dealing with all components for your wheels, front end, etc. My GM dealership I regularly service my truck at (for a premium too but they’re supposed to be the “expert” on the manufacturer and repair of its parts) had three tries to get my alignment right and fix the most irritating noise coming from my front end. Three tries and they never got it right after keeping my truck for days! So much time, hassle, and money and it looks they really never even looked at the noise because it was just some loose screws!! Dealership was saying around $1,100 to replace the control arms that turn wheels. The very knowledgeable and understanding technician at Schwab tightened the screws for FREE, finally got my alignment right THE FIRST TIME and saved me a ton of money! No more noise or going crazy!! Btw, they fixed a flat for free once before too and always do great work on brakes at the best price. Few businesses out there left like this. Just good decent people across all locations doing hard honest work at a fair price. F the dealership!
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February 2024 by Sean Johnson
I won’t take my car anywhere else. These guys are amazing.
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December 2023 by Brandon Miller
A good review that is deserved and earned is often overlooked in my honest opinion. I wanted to take a quick pause on Christmas Eve and send a shout out to Les Schwab for really stepping up to the plate, even when they should have and could have fairly turned me away. 4:04 PM on December 23, I walk in the door having just discovered a BOLT in my tire. UGH, it's the holiday and I need to travel on Christmas Eve. I was checked in by a slightly annoyed employee, but I hold nothing against them, I would have been too. I explained my situation and very clearly told them they could turn me away, as I know their staff would want to be home on time the evening before Christmas Eve. Nonetheless offering to turn me away, they took my fob and advised it could take up to an hour but they'd see what they could do.Alas, 35 minutes later I'm called to the desk. Greeting heartily by Logan, he THANKED me for choosing Les Schwab, handed me my fob and sent me on my way. Mind you, it is now 4:45 PM on December 23, they have a PACKED waiting room of less than savory patrons demanding and being rather rude. They have a full staff working tirelessly, despite being 15 minutes prior to closing the day before Christmas Eve... I get a smile, a "thank you", and a express service to get me back on the road.Les Schwab, read this and give Logan the praise he deserves for such service. This guy is solid and knows how to do customer service right. Hold onto him! He's a gem.... THANK YOU LOGAN!
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December 2023 by Carly
They are always fast and give good service. I keep coming back for all my tire needs after years and years. They really are so much better than any other Les Schwab on the area.
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December 2023 by MIchael Dolan
Poor customer service….a symptom of being too busy I guess. Messed up a $2K order, made it right eventually, but I had to do the work. Not recommended…they are a victim of their own success.
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November 2023 by Angelyka Cava
Tried to stop by on a Wednesday afternoon with no luck; I would have had to leave my car overnight for a battery change. Customer service wasn't as friendly here as in other places from my experience, perhaps because they were busier than usual and maybe stressed. There are other Les Schwab Tire Centers relatively close by that I would rather go to.
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October 2023 by Sharli Love She Hers
Excellent service and speedy turnaround times. This is my go-to tire place! They were very helpful in choosing oversized A/T tires for my rig, even if they did steer me towards their house brand (Backcountry A/T 2).They've always made things right, even when they infrequently make a mistake (I have a lot of custom modifications and self-fabrications on my rig, so it's partly my own fault).Tire costs are slightly higher than discount shops, but that's because so many free perks are included (like lifetime tire rotation, flat repair, and air pressure checks/fills). Alignments here are pricey (my only real complaint), so I purchased lifetime alignments at a different shop.Also, if you're a die-hard offroader, be aware that the Backcountry A/T2 could use some more reinforcement on the sidewalls. Great for Subarus/Rav4s/CR-Vs/crossovers, but not so great for Jeeps/Broncos/Tacomas.
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September 2023 by William R.
Great experience. Replaced the wheels on my sprinter van. Jeffrey worked hard to help me decide on the right wheels that matched the style I was looking for. They had to be ordered, but he was able to get them in 2 days. Great communication and service.
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September 2023 by Todd Beal
I have to tell you of a great store and employees at N.W.19th Portland store The amazing Jeffrey has taken cars of our cars for 10 years or more he earned a new title and got a store we followed him here great STORE because a great deal of his hard work. Great job team thank you .
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September 2023 by Ts B.
They were supposed to repair a small leak in the back driver side tire, I had taken off the cap on the tire stem on the back drivers side tire to fill it with air with an air compressor so I was able to drive it in to this tire shop. I dropped the car off went back and picked it back up after it was supposed to have been done. This morning , I noticed the cap for the tire stem was on my kitchen table so I went out to put it back on, went to the rear tire and it already had a cap on it, I also noticed that the scratched rim that was in the back was now on the front and that the front tire was low on air and didn't have the cap on the stem. It certainly seems to me All they did was rotate the front tire with the back tire and never resolved the problem and left me with a front tire that was dangerously low on air. It's already almost flat. (and it's a very slow leak ) I was about to go to Washington this morning. About a three hour trip by car. It's very possible that this front tire could've shredded and a front tire doing that is an extremely dangerous thing on a highway needless to say. I would never ever trust this company with your tires or much else after this. In my opinion They very well may endanger your life. This would seem to me to be quite negligent and lazy. I dropped it off at 8 AM and picked it up at 5 PM. It's not like they didn't have plenty of time.
