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April 2024 by Lee Gilmore
Saturday mid-afternoon, before Easter Sunday, had a flat tire. Was able to take it in to have it looked at. They repaired the hole from a nail, tire was salvaged, they put my spare neatly back in the trunk and sent me on my way without any fee. All of this before they closed for the holiday! Truly grateful for their help and expertise. Always impressed with their service!
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March 2024 by That random Kitty
Helped me rotate my tires for 28$
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March 2024 by Stefan Andersson
Very friendly service and replaced leaking rear wheel cylinders for a reasonable cost. I would definitely recommend this Les Schwab.
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December 2023 by Mary Spooner
Our tires were exchanged for the winter set. The young man assisting me was aware of the need for brake repair as well and advised my son- in- law accordingly.
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December 2023 by Jimmy Borden
Called earlier and they said they would definitely get me in if I got there before 5. took time out of my busy day and got there well before 5 and even had a friend meet me there to pick me up. Went to the counter and they told me to come back tomorrow. I told them I called earlier and what they told me. The guy didn’t care at all and just reiterated to come back tomorrow. Les Scwab’s while thing about bending over backward for customers is a total lie
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November 2023 by Wilbur Kimble
Ordered tires and arrived at my appointment After 1/2 hour, they called to say they ordered the wrong tire and that it was just a bit shorter. I guess the implication was that I should install the tires even if they're the wrong size and not what I ordered. Of course I declined (my car is a coupe and already low to the ground). They did offer to reorder but no compensation for my time (like waiving the shipping charge). Won't be going back.
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November 2023 by christi leiser
I have been to this location multiple times, and every time, they have done me wrong. This last experience was it for me my tire light came on I specifically asked them to look at all my tires to make sure there was not a nail or some other object in my tire. My car was only in the back for maybe 10 minutes. When they brought my car back around to me they states my tire pressure was a couple pounds off( a couple pounds does not make my tire light come on).. well my tire light comes back on 2 wks after i have been to this location i take it to another les schwab store and low and behold they informed me there was indeed a nail in my tire. I will never recommend going to this location nor will I ever go back to this location!
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October 2023 by Yu So
OMG They are so good!My car’s tire light came on, so I took it to the car dealer to have it repaired, but despite the repair, the tire light stayed on. So I took it to Les Schwabs and they fixed it even though I went there right before their closing time, and even more, the fix fee was free. I was so surprised and I almost cried.I was so surprised because I even didn't buy the tires there!!! I really appreciate their work.I was too surprised I didn’t leave a tip, so I will go back tomorrow and leave a tip. They are the best!Thank you so much for fixating my tire!!!
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September 2023 by Ramez Makboul
I had a disappointing experience at Les Schwab. I brought in my flat tire for repair, and while they did a good job fixing it, they wanted me to wait for almost 2 hours to put it on, even with an appointment. They did not prioritize timely service. Although the repair was free, I left a twenty-dollar tip out of courtesy. Overall, I can't recommend them anymore, and I won't be buying tires from them in the future. Their service has declined from what used to be a first-class experience.
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September 2023 by Niagod
This Les Schwab has gotten me out of pickle or two before, which has been extremely appreciated. There's almost nothing more stressful than car problems and it's helpful to have such a great team in the neighborhood. However, today an employee surpassed all previous good experiences with his amazing customer service. Samuel Sanchez Huera, aka Sam, had clear communication skills, stood by his word, was in general a very pleasant person to be around, was quick, and saved me money. His unbeatable attitude and positive nature is almost beyond words. Honest, and efficient, Sam wow'd me. I so appreciated it. I easily could have been stranded in my situation, but Sam was working that day so there wasn't a chance of that. Thank you so much for what you do Sam!
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August 2023 by Bailey The Nerd
Very kind staff, several seem very knowledgeable.That said, I scheduled a diagnostic to find the source of an odd sound coming from my brakes.I waited about 2 hours (granted, I was there 15 min early, so, only an 1hr 45 min for the appointment.)I was then informed that the tech drove the car around, confirmed he heard the sound, and then advised me that I should schedule a diagnostic appointment to get them to look at the brake... Which is what I was already there fore.They didn't lift the car, take of the wheel or do any more inspecting of the offending brake than I was able to visually through the wheel.I waited two hours for one guy to drive around a block.Guess I'm gonna figure it out myself.
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August 2023 by Jonathan More
Had a leaky tire on my Tesla (37psi instead of 45 after two days), called, they said bring it on in, took the hour they quoted, patched not plugged, no charge. Big window to garage so you can see what they’re doing if you want. So, others may have had different experiences, mine was outstanding.
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August 2023 by mike mcgrath
Gotta admit I’m a bit disappointed with this store. Brought car in to have new top of the line tires installed. The low tire pressure light was on and the technician didn’t check the sensors before turning car back to me. Sure enough, after driving specified time the light remained on. After returning to store the tech performed a test and all four air pressure sensors were bad! A simple test when the car was put on lift would have saved everyone some wasted time. So for another $180 dollars and ANOTHER morning at Les Swab I can get something done that should have been easily dealt with the first trip.
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August 2023 by Stephanie Ross
Woke up to find that one of our tires only had 13 lbs of air. Took it to Les Schwab and was told that they could fix a flat for free. Waited an hour and a half for them to get to us, just find out it's a bait and switch. Instead of fixing a flat for free, they came up with a bunch of different reasons why they could not even take the tire off the car and then wanted $1,500. We will never go back to Les Schwab.
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June 2023 by Krysta V.
I have been coming to this location for many years, and though there have been a few mistakes they have made I overlooked them. We're all human! Today was the last straw, I cannot trust them ever again. A bit of history:Last year I had them do an alignment. I scheduled an appointment in the morning and dropped off my car. They called at noon and said it would take a bit longer. I called them at 4, and it still wasn't done. They had my car overnight, and it wasn't until the afternoon of the next day it was ready to be picked up. This was a scheduled appt! Several years ago I ordered new tires and scheduled an appointment to have them installed. When I arrived the tires I ordered weren't in the store. I was told to come back another day or pay for more expensive tires! Today was maybe the most frustrating. I was only having my tires rotated, something they offer to do for free if you buy their tires. At drop off, I was asked if I wanted the alignment checked. I said sure. I didn't get a call letting me know an alignment was needed or asking my permission to do the work. When I picked up my car they told me I owed $110. It was only then I found out they did an alignment without my consent. I don't think it was an error at all, it feels more predatory every time I step in that place.
