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March 2023 by Christian Saint
ATM doesn't work
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March 2023 by BeD HeD
Closed on friday 2/24/23
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September 2022 by Loren C.
My elderly father has an account with Key Bank. He wanted to pay off his mortgage. Once he indicated that to the bank, it took them several months to "process" the request. In the meantime they continued charging him interest. He was given a complete run around, with lots of conflicting explanations. I'm imagining this is not just their policy with this one client and that it is an intentional business practice for generating even more revenue.
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August 2022 by Vern Gray
Great service. I have cashed my checks the last three months and helped a lot.
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February 2022 by Natural T
Stay away from this bank!!! They will screw you over like they screwed us over. Our account was closed for no reason at all. This was after confirming multiple times the account was properly setup and setting up direct deposit and transferring into the account. Do not trust this bank. They will steal your money and close your accounts. I have never in my life seen a bank as unprofessional and ill intentioned as Key Bank. The worst!!!!!
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January 2022 by Cait Kelley
Ok, I never imagined I would write a review for a bank, but this is really for the customer service. On NYE, I was in need of help, and was sent to two different Key Banks for a wire transfer. At the Morrison Branch, Thomas and the other guy working were SO helpful. I was so upset and they were super professional and just made it happen. Thank you x1000.
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January 2022 by Eric D
Tam is one of the best bankers I’ve ever had the pleasure of working with in my 23 years in business. He responds to calls and emails instantly, walked me through a few things I needed help with and more. By far the bear experience I’ve had with Key Bank. Thank you Tam!
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September 2021 by Charles Tiller
Tam the bank manager is a complete and total waste of air. The guy makes promises he can’t keep, then after he flat out lies to your face, he will screen your calls after, and avoid you to no end. He completely 100% dropped the ball on a commercial real estate loan for us, then flat out avoided us after because he’s a coward and couldn’t even apologize for screwing the whole deal up and dragging me out for 2 weeks waiting for a solution that he very well knew he had no intentions on following through with. He should be a used car salesman since all he can do is talk the talk, and isn’t capable of walking the walk. Everyone else in this branch is totally decent, and gets the job done. TAM is the problem.
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June 2021 by Judy Cazier
Very unhelpful during the PPP loan process. Couldn't get my small business " relationship manager" to call me back so I could complete the application. So now my small business is in jeopardy. I have 4 accounts with this bank and have banked here for decades. Very disappointed.Update: I did get a message from key bank about this review but was never able to connect even after several tries. However, my branch did finally contact me regarding my PPP loan which has been completed.
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May 2021 by Stephen Jennings
This is the kind of place that watches their parking lot and give “tickets” if you run into any of the other stores in the shopping center. They’re those kinds of people. Do you want to do banking with those kinds of people? No. You don’t.
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March 2021 by Caitlin Evans
Very warm, friendly, and professional interactions with the branch manager and personal bankers/tellers. I felt like one of the personal bankers, Hayden, truly understood my rather unique financial situation being unemployed on and off during the pandemic thus far. I felt accepted and not judged for temporarily struggling a little bit financially. I believe personal bankers like that are a dime a dozen, and I was exceptionally happy with the interaction when setting up a new savings account with the intent to continue my education in pursuit of a Master's degree. Thanks, East Morrison KeyBank! I appreciate your unwavering kindness and professionalism during this time!
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August 2020 by Kay DeLay
I went to this branch because they have drive up. It was closed. I called the bank to discuss charges issued to me that I had been previously promised, by phone, would be resolved. I was told I had to go to the branch.In the branch the only teller was not wearing her mask, and I had to go within six feet of her to be heard. She said I had to talk to a banker. The only banker present was not wearing a mask.The manager came in, not wearing a mask. He offered to help me, and I said no, since he wasn't wearing a mask. He went and got one, and claimed they only wear a mask if they will be within 6 feet of a customer.As if, putting on a mask makes the droplets already in the air magically disappear.The manager also told me he would not be able to help me, because I was sent to collection. Even though all charges occurred after I closed the account. I left.After further research, the account had been cleared of all past due charges, which the manager could probably see, but lied about.
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April 2020 by patty merrill
Best bank I have ever had! They are proactive in helping with my money and my needs and they are always willing to help me with any problem...even when I am traveling overseas.
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January 2020 by John Zimmerman
Very friendly. Not helpful or competent.
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September 2019 by Kim M
I am a longtime Key customer and the Morrison branch ALWAY has great service. Very friendly and helpful. A special thank you to Tam!