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July 2023 by Florence Rogers
Wonderful help from Tish this morning regarding an auto draft issue I had!!! She was patient, listened, and knew exactly what needed to be done and how to accomplish it. Thank you so much Tish, and thanks to whomever hired you too!!! Appreciate you!
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March 2023 by Tom
Friendly financial services.
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December 2022 by Jessie Hann
Very helpful, patient and put me at ease with wiring funds which was something I never did before.
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November 2021 by Heather N.
Amazing customer service and amazing banking. Only thing I don't like is the mobile deposits. Most banks post immediately they take about two business days so it's not super convenient, but hands down great bank
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October 2021 by Martin “Pete” Vincelli
After 30 years with this bank, it has gone down hill in the last five years. They don't answer their phones, and they make mistakes that are horribly inconvenient. Just do yourself a favor and go to any other credit union than Kaiperm. I had to opened up another credit union account.
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March 2021 by Don Januik
Everyone is very helpful. Always get the best available interest rates
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March 2019 by Jane R.
Have to say good things about Angela and the new account group, very good to deal with. Do wish they were open Saturdays though.
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September 2018 by Adrienne Moore-Warren
Nearly 20 years banking with them. I used to love them until they started harassing my household due to a family member's banking issues. After I told them to stop harassing by the advice of an attorney, they started again and left documents outside our house. I now have to take time off work to go to the courthouse due to faulty servicing of documents. THE FAMILY MEMBER DOESN'T LIVE WITH ME, HASN'T FOR WELL OVER 2YEARS NOR WILL THEY EVER AGAIN!!! They went as far as to ask for my elderly mother that I recently moved into my home to take care of. She doesn't talk to the family member either! Needless to say, the way my household has been treated, I would never recommend this institution to anyone. EVER.
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May 2017 by Corinne
Wonderful staff works very hard to ensure that you get done what you need to get done. Great loan rates too.
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March 2017 by Josh Williams
I've been with KaiPerm for 12 years. Love them. Employees are super friendly and always quick to help. Never had any issues. I see the other reviews...I'd say 8 out 10 phone calls I generally get through pretty quick. Every now and then you do get the voice mail during lunch hours but its a small credit union so it is what it is. No issues here, love KaiPerm.
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March 2017 by Saydra Goodrum
No one ever answers the phone! There is no customer support on the weekend. If no one is in the office to answer the phone during lunch then the answering machine message should say closed during lunch hours!
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January 2017 by A C
Unlike the other reviewers I have rarely had online issues and I've used this bank for three years. The loan rates are amazing. Any issues I have ever had the emploees are on it.
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July 2016 by Phuong D
Online access is terrible! !
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January 2016 by Naomi Finley
Online access is difficult to obtain, alway "back to safety "
