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February 2024 by Brer Lapin
So, since this location was close to my job, i went there after work today to get a simple synthetic oil change. I pulled up and asked if with the 25 dollar online coupon, would the total be under 100, they said 'oh yeah absolutely!" Then INSISTED that they drive my car into the bay, something that I have NEVER experienced at any Jiffy Lube (I usually go to one of the two on 82nd) in the entire 15 years Ive lived in portland. Should have been a big red flag right there. So then, i wait outside thinking its going to be a ten min process like at every othet jiffy lube.... So...then, mysteriously, the fact that they are replacing the oil filter(which, again they do every single time) and they say its now going to bring the price up above 100, im like fine, considering they are already in my car and have been there a half hour... 45 mins later im still sitting outside and they say they are almost done and i can pay... So im being as sweet as i can be considering now we are getting close tp an hour, and pay my 105 dollar bill, and give the kid 6 bucks as a tip anyway, to be nice.... So they make a big show of splitting the 6 dollars between a bunch of the techs, half of whom didnt even touch the car in the HOuR that we are clocking now.... THEN they say, oh i think theres something wrong with your key.... And my key wouldnt go into the ignition because they either messed it up on purpose, Or were so rough with it that it dislodged something inside. Im pretty sure they were upset that i didnt give them a bigger tip. Then when i got upset about my key being messed up, because i had NEVER had a problem with the key before letting this 18yr old "tech" touch my car, they wanted to pull the ol Portland Gaslight on me and be like 'oh you shouldnt be so upset, like as if THEY wernt going to stick me with a messed up ignition.Do not reccomenned, absolutely unprofessional kids and rude.
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February 2024 by Jakk Rizzo
The employee that helps me name was Jack and he was absolutely wonderful very professional and superb customer service I think that kid deserves either a raise or promotion will definitely come back thanks to Jack
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February 2024 by Kite Poppins
So glad wyatt was there! A fellow trooper owner made my worries melt away instantly as I saw his rig parked in the lot and talked to him! Everyone was so helpful in answering questions I had as a new owner. I hate to play this card but it’s a thing… as a woman..I felt respected and welcome there, which isn’t usually synonymous in that whole realm. I chose this location for their knowledge, I return because of their customer service!
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February 2024 by Allen Van de Water
I feel that the filters are always recommended for replacing when many times they just need a good shake out
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January 2024 by Veronica Manderjano
I went here today again because I needed an oil change to travel for a death in the family but the experice was one that could have been avoided, had the employee listened. I have friends who have worked for Jiffy lube and know the process of an oil change. So, please in the future listen to the customer's needs!
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January 2024 by Salina Hernandez-Perez
Great service ?
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January 2024 by Elijah Hunt
Waited for about 45 minutes. There were a bunch of employees seemingly milling about. No one really appeared to be doing anything in particular. I was waiting behind a vehicle that hadn’t been looked at by anyone on the staff the entire time I was in line. They started looking at the other vehicle that went in after the one I was waiting on first. Not sure why it takes 5 employees to stand around the hood of one car chit chatting. I didn’t have time to wait around so I left without getting service. I’m guessing that that truck is still just sitting in the bay as I type this.
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January 2024 by Nancy Ortiz Sheld
This store has an awesome team - they successfully fixed my oil pan/plug after another Jiffy Lube location/franchise in Beaverton told me I needed a new oil pan and had installed a temporary butterfly plug. Manager and Asst. Mgr. were very helpful. They took the time to show me what they found and put in a replacement threaded plug. It's holding fine and they saved me almost $600!Will keep getting my oil changes at this location going forward. Highly recommend them!
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January 2024 by Michelangelo The Great
Wrong quote over the phone and rude as hell about it.
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January 2024 by Adner Delhomme
Cool workers ,and very helpful
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December 2023 by William F.
Achilles and the rest of the Jiffy Lube team provided excellent customer service. Quick oil change, inspection and they found a nail in my tire that I didn't know about. I was in and out in about an hour or so. I highly recommend this Jiffy Lube location.
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November 2023 by o / a
I recently had an oil change at Jiffy Lube, and I must say that Joe provided excellent service and customer care. After the oil change, I noticed a water coolant issue and returned a couple of days later. Joe not only remembered me but also promptly addressed the issue with his honest assessment and a charge that was exceptionally generous (I won't disclose details for business privacy)I would highly recommend Jiffy Lube and specifically commend Joe for his professionalism and customer care. He has a genuinely friendly and honest attitude, taking the time to explain the services performed and answering all the questions I had. I have had a few oil changes in the past in this place but I will definitely recommend and come back again.
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November 2023 by Felicity F
I just had my oil changed and it was a stupendous experience. It was affordable, quick (it only took 15 minutes), easy, and most importantly I didn’t feel that the service providers were pushing any additional unnecessary accoutrements on me, which is pretty rare in this industry. They were nice, down to earth humans who didn’t feel like robots or mansplainers. I suggest Jiffy Lube corporate should increase their wages and give them more PTO. I highly recommend this specific Jiffy Lube. Your vehicle will be a happier one for it.
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November 2023 by Gail Kohlmeister
New Crew!! You are incredible! I was at this location in August and was told I needed new transmission fluid, decided to get that done today and was created by a whole new crew. They checked every over and said I was good to go. He showed me the transmission, it was mostly clear! I love integrity! They went above and beyond and didn't charge me a thing.
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October 2023 by Sarah S.
I am a first time car owner who was never taught about how to keep up my own vehicle. I keep up with regular maintenance and came in for an oil change. At the desk someone asked me if I had ever had my oil flushed out. I said no and he strongly recommended I do it, I asked how often it gets done, and a few other questions that he answered well. I paid $100 for an "oil flush". I went home and looked it up and learned that it is one of the most common scams from repair shops. I've gone to other shops before and have never had someone try to pull a fast one on me. I felt stupid and used. I would strongly not recommend to women to come without much car knowledge.
