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November 2024 by Bryan Marquez
Very reliable place, phone was fixed same day!
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October 2024 by Luke Gutgsell
JP was super helpful and friendly. He was also ready to schedule with. He made sure to only repair as much as was needed so as to not charge me unnecessarily. I feel I can trust him and appreciate his speedy and knowledgeable service.
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October 2024 by Adriel Van Kleek
I've been a repeat customer at iPro Service; never had a bad experience!
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October 2024 by Tiffany Kralicek
If you are someone who doesn’t have the money to throw in the garbage, please don’t go here. I paid 85.00 for the same “problem” twice because apparently there was something wrong with the ear piece that caused the entire phone to shut down and after moving cross country, it shut down again and was told to drive 45 minutes away to go pay to have it fixed again at one of their companies here on the east coast, all of this while being 8 months pregnant with no phone. I would never recommend this place to anyone I care about. I’m pretty sure he’s supposed to have a warranty but of course, when I said something about it, they stopped responding.
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September 2024 by Ryan Imperial
My iPhone 11 Pro Max battery was lagging and the charging port seemed a bit off. iPro Service was easy to schedule me in for a quick diagnostic. They repaired my charging port and replaced the old battery with a new one in under an hour. All for a bit less than what Apple charges. Very happy with the customer service and quality of work. Thank you!
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August 2024 by Lindsey Blair Abercrombie
I could not be more dissatisfied with the service I received at iPro. There are so many issues I don't know where to start.
To begin with, JP kept me almost 40 minutes for my "diagnostic", spending 35 of those minutes showing me various tools in his shop and trying to sell me a new phone case. My end diagnosis ended up exactly as I had stated--there was “something wrong” with my charger, and he needed to investigate. He asked me to come back in an hour, and said he'd call me (on my partner's phone) if anything was wrong or he needed more time.
After an hour, he told me needed either 2 more hours to finish the repair, or 45 more minutes to seal the phone so I could bring it back tomorrow. I have NO IDEA why he didn't call me to inform me of this, but he didn't, and instead insisted I sit there (he did not allow me to leave and come back). While there, he asked me to sit completely still as not to distract him if I wanted to sit in his office chair, yet he works in a tiny room in a ballet studio, so there IS no “outside of his office chair”—there is only a small public hallway in which I could sit on the floor.
The next day, I was supposed to return at 2PM to finish the repair. He pushed our repair back twice, having me come in at 3:45PM instead. This made me a bit worried, so I let him know multiple times that if he needed, he should keep the phone overnight—I did not want to wait in his office again. I reassured him MULTIPLE TIMES that if he were to need the phone longer, he MUST call me, and I was COMPLETELY OKAY with him keeping the phone overnight. I want to make that very clear.
At 5:30, a half hour after JP said he would call, he texted to let me know that the phone repair was complete. Not TEN MINUTES after this message, he sent a text urging me to hurry as he wanted to leave. I literally sprinted into his office as parking in downtown Portland is horrific, and he essentially threw the phone at me, insulted me for keeping him late to his running practice, and shut the door to his office on me. Why didn’t he keep it overnight?!
Now comes the best part! When I first arrived at JP’s, I told him multiple times that I did not need a new screen protector. He assured me that it was standard procedure to put screen protectors on for his customers, and NEVER ONCE asked me if I wanted to buy one. In fact, I told him no multiple times, but he assured me that it was standard. Upon seeing the receipt, I found he had charged me $20 for it! Not only this, but he charged me more than he had quoted for the actual charger port piece, and forced me to buy another charger and block in order to be able to leave and charged me $40 for them (even though he found that my charger port was NOT broken due to using an incompatible charger).
Lastly, upon reading google reviews, I found that he DID, in fact, put his contact into my phone without my permission! This is not because he “put his address in my navigation”—the contact includes his email and fax, which I have never used or asked for, and which certainly didn’t come from maps.
I feel violated, scammed, and deeply upset at this entire interaction! If it weren’t for the phone charging relatively well now, I would dispute the charge I paid. Beware—I have NO clue why JP has this many good reviews.
Best of luck with your “business” JP,
Blair
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August 2024 by Jonathan Rudolf
Unprofessional - got my appointment time wrong and then insulted my basic knowledge of technology and 'common sense' in a rude way. Even if I made an error in judgement (we're all human, we make mistakes), you're supposed to be compassionate to your customers and not rudely shame them.
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June 2024 by Anthony Liota
Flew in from NYC that morning and was seen within a few hours of landing. Phone had water damage and was fixed and returned in great shape. Highly recommend their expertise and opinion.
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June 2024 by حمزة ابو هدلة
Non responsive + non-reasonable price
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May 2024 by cejorg
Knowledgeable, reliable, friendly, reasonable price ?
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May 2024 by Michael Bunsen
Fast and honest service. Highly recommended.
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April 2024 by Morgan Reeves
Super pleased with the service here! After struggling with the T-Mobile store, I was easily able to schedule an appointment with iPro. My cracked phone screen was replaced in less than an hour as promised. They are friendly and will make sure you’re taken care of. I will be recommending them to family and friends.
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February 2024 by Abigail Van Gelder
Found that they added their contact info to my address book after service. Might seem like a small thing but this is a violation of privacy when you have to trust your device with so much data to a stranger.
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February 2024 by Luis Pon
iPro Service fixed a couple of iPhones for me a few years ago and the service was outstanding then too.Fast forward to 2024, I have an issue with my iPad, so I reached out. Ashlie and JP provided me with excellent customer service once again. Highly recommended.
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January 2024 by Olivia Hasencamp
My phone was repaired so quickly, and they provided helpful tips, good questions, and very friendly service. Would highly recommend!
