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March 2024 by LynD Tillman
I am an admin assistant there.
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November 2023 by Scott Weeden
Always the best partner on large contracts for office products and services. Been with with them since 2014
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May 2023 by A Drake
Awesome, honest company to work with. Highly recommend.
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November 2022 by Scott W
Always the best partner on large contracts for office products and services. Been with with them since 2014
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August 2022 by Jason Van Camp
I've worked with Imperial Office Solutions in a professional capacity, and for the most part, they've provided prompt and pleasant service. I've unable to get into specifics of our deployment, due to non-disclosure agreements, but I can safely say that, overall, the process of swapping out some leased hardware has been relatively painless.Yes, there have been a few hiccups and snafus along the road to swapping out our leased devices, such as license files not being pre-emptively installed, being shorted some external accessories, and then being shipped an incompatible peripheral, which had to be exchanged. However, in each case, Rick (the owner) was right on top of the issues, helping us sort out each individual case as fast as could possibly be expected. For that reason alone, I would highly recommend Imperial Office Solutions for your office hardware needs. Paraphasing the words of Vanilla Ice: "If you got a problem, yo, IOS will solve it!"
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August 2022 by Jason V.
I've worked with Imperial Office Solutions in a professional capacity, and for the most part, they've provided prompt and pleasant service. I've unable to get into specifics of our deployment, due to non-disclosure agreements, but I can safely say that, overall, the process of swapping out some leased hardware has been relatively painless. Yes, there have been a few hiccups and snafus along the road to swapping out our leased devices, such as license files not being pre-emptively installed, being shorted some external accessories, and then being shipped an incompatible peripheral, which had to be exchanged. However, in each case, Rick (the owner) was right on top of the issues, helping us sort out each individual case as fast as could possibly be expected. For that reason alone, I would highly recommend Imperial Office Solutions for your office hardware needs. Paraphasing the words of Vanilla Ice: "If you got a problem, yo, IOS will solve it!"
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June 2021 by Tami Hogan
These guys are amazing. Quick, prompt, helpful and extremely knowledgeable. John assisted with our entire exchange, provided invaluable information and helped the entire way. Couldn't have asked for more.
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November 2020 by Staff
We have been with Imperial Office Solutions since 2014 and would recommend them to anyone wanting to work with honest, trustworthy, dependable people who listen to and care about your needs. We have only needed service a couple of times but they were prompt and efficient. Our representative, John, has gone above and beyond what he needed to do. That is a rare and very much appreciated quality. I love the straight forward honesty and believe they have our best interest at heart.
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July 2020 by Ray Mayes
Love the new location!
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December 2019 by kim l
We have been with Imperial Office Solutions since 2014 and would recommend them to anyone wanting to work with honest, trustworthy, dependable people who listen to and care about your needs. We have only needed service a couple of times but they were prompt and efficient. Our representative, John, has gone above and beyond what he needed to do. That is a rare and very much appreciated quality. I love the straight forward honesty and believe they have our best interest at heart.
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December 2019 by Karie MacPhee
Imperial Office Solutions is a rare find. They are always efficient, honest, and helpful. I'm so pleased with Imperial, that I've recommended them to other businesses that I work with. It's so nice to work with such a great company!
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December 2019 by NW Contexture Congregations
We have been satisfied customers of Imperial Office Solutions for over 10 years. The service is extraordinary, personal, prompt, efficient & good on our budget.
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November 2019 by David Lindner
Imperial has worked incredibly hard to make sure that the equipment works like needed and gone above and beyond!
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September 2018 by Dale Zeutenhorst
Great people
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May 2011 by Tim M.
I'm not really an office machine kind of guy, and... let's face it: copiers aren't all that sexy. Lots of us have them, though, and they break. I called a couple of different Portland vendors when mine broke, and I was disappointed by both. I have two copiers at my business: one is an old Canon 3300, and one is a newer 3380 color copier. The 3380 didn't work because it was damaged while being moved. I waited almost a year before calling Randy at Imperial, and while I had extremely low expectations, I was braced and ready for the game. I was totally surprised. I had been told that I needed either a new fuser (~$1000) or a new copier (~$10,000) by the clowns that preceded Randy. Randy walked in with a rolling suitcase full of diagnostic equipment; it soon became apparent that he actually knew how to use it. He pulled the error codes from my machine and established a baseline (note that one of the previous clowns actually tried to tell me what the problem was because he'd "heard the same noise before"), and then proceeded to methodically eliminate the issues. He found the problem in less than two hours, and had my copier fixed in less than four hours total. I'm not a copier-repair junkie, and I don't think the rest of you are, either, so here's why Randy and Imperial get my five stars: 1) They told me over the phone what their methodology would be. They didn't diagnose it, but they told me they could, and *how* they would. 2) They told me how much it would cost, up front. Again, they didn't tell me how much it would cost to fix it (who could?), but they gave me a fixed range of how much it would cost to know what was wrong. (Other vendors tried to get me to buy parts that it's now quite obvious wouldn't have fixed the problem, let alone be necessary) 3) During the diagnostic, Randy cleaned every part as he went. This was just a normal part of the focused methodology Imperial employs, but it gave me the feeling that I was dealing with a true professional. As a scientist myself (Okay, philosopher, but I'm not going to waste space here educating you about things you should already know), it's satisfying to watch someone approach a problem in the right way -- especially someone who clearly has the expertise to interpret his findings. 4) As a licensed Canon tech, Randy had access to information (directly from Canon) that the other "techs" didn't have. He correctly diagnosed the problem not as an expensive fuser issue (as the outdated Canon error code publication indicated), but an inexpensive door catch issue -- and he fixed it in the field. 5) Randy went above and beyond and fixed the remaining issues he had found in the course of determining the major start-up issue for "free" -- because he had time left and didn't want to bill us for an empty hour. He also had time left to show us how to clean and maintain the machine properly ourselves, so we wouldn't have to call him as often. Imperial is a class act, and Randy is the reason. If you need work done on your Canon (I think they do some other brands, too), give them a call. I'm happy to be a reference. These guys have my business for life.
