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September 2023 by Julianna R.
Where's my van? It was supposed to be returned to us weeks ago. Now IAA has gone radio silent. I would like my van back!!
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June 2023 by David P.
I bought a car through the buy now process. it states "run and drive" and "keys present", the car had more damage than the pictures, the key was missing and therefore doesn't run and drive.The management won't reach out to me, the staff won't help with this, they robbed me a lot of money and now I'm stuck with a non running car with a possibly seized engine.
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September 2022 by Tari O.
I wasted an hour of driving to view a vehicle I wanted to buy there. They didn't have the vehicle out on the lot to view and it was going to auction next day. After waiting for 30 mins to get someone help to see it. I was told they couldn't show it to me because it wasn't ready for the auction yet, even though it was listed ready and had offers on it. I was turned away from viewing the car and reassured they wouldn't let it go on auction for another week. When I checked to see the status of the car the next day, it went to auction and sold! I contacted the manager and told him what had happened and all I got was an "oops, sorry."
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July 2022 by Gone B.
Strictly business, I have no love for this place. They are usually all cranky and the process can get annoying if it's your first time. They like to sell only when they get to a good price. Other than that it still has potential for good deals.
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March 2022 by Maks S.
IAAI sold me a stolen vehicle with an invalid title, the police has been in contact with me, the DMV has been in contact with me, and I have yet to get anywhere with IAAI. Kevin the GM at Portland North has been one of the most difficult, and ignorant IAAI employee I have yet to encounter. His lack of follow through and communication is putting a great business model in a bad light. I have dropped the vehicle back with IAAI after being promised a refund check from the GM, It has not been over 3 weeks of repeatedly calling, leaving voicemails, messages with him and all of Portland IAAI branch (from where the vehicle was purchased from) and STILL have not gotten a call back.I have been a customer of IAAI since early 2008. I've watching the service at IAAI deteriorate year after year because of bad management. The GM (Kevin) at the Portland facility has been ignorant of his customers' basic needs and is driving IAAI into the ground. It's a shame to see a business with a good model be run to the ground with terrible customer service.In light of a few good people (Austin) who actually care about their customers I will wait another week from 03/21/22 to get this resolved. I don't hear back from Kevin or (anyone else in management) that can help. I will pursue LEGAL ACTION against IAAI to the full extent of law.I am not a bad person, I don't write bad reviews for fun. I cant believe such a simple matter has come to this. I will consider revising this review if somebody at Iaai will come to their senses and close this out before litigation time.
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December 2017 by JC Anderson
Seemed busy, and it's for insurance companies
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December 2015 by Jeffery Adams
Kick ass
