-
November 2023 by James Irby
They told me they'd call me after the diagnostic but instead, replaced a simple switch and wanted to charge me 400.00. When I talked to them, they said "we were 50/50 on even touching the electrical" the best they could do is 30.00 off the part. Not very "honest" if you ask me. Being on the fence on doing a job doesn't give you the right to charge me even 350.00 on a 35.00 headlight switch. I'd have gladly given them the 150.00 for diagnostics and done it myself. I should've told them I didn't approve the work and had them put the switch but "honestly" it was a bad day already and I chose peace over arguing and bad vibes. Lesson learned.
-
September 2023 by Ember Shapiro
They were very nice, replaced the main drive belt on my car today for a very reasonable price, and it was sooner than I expected. I went back this afternoon to get estimates on additional work that needs to be done in the future. I would recommend Honest 1 auto care. They are a reliable and honest repair shop that does good work in a timely manner for a reasonable price!
-
September 2023 by teresa menz
I brought my car to Honest-1 Auto Care on 9-11-23 and Tony assured me he’d call 9-12-23, which he did, explaining what needed to be done and the approximate cost. I picked my car up on 9-13 and paid exactly what was quoted on the phone. Tony explained the problem (misfiring engine) and what I might expect in the future, since my car is older. I so appreciated this and the fact that this is a trustworthy auto repair shop that fixed my car without a lot of other problems cropping up, which has been my experience in the past. My car is now running smoothly and I will definitely be returning when my Volkswagen needs either a tune up or repair. Thank you Tony and Honest-1 Auto Care!!!!
-
September 2023 by Emily Silvis
Loved coming here for years when it was Arthur’s Auto. Where the heck is Arthur?! Been coming to this shop for 6 years. It was always reliable. Now that it’s a new shop I have not received fair quotes for services. I recently went in to replace my passenger mirror glass, which costs $35 online for the part. The man at the front said they could get it to me by Monday and quoted me at $115, saying it would be a super quick installation. I had already watched a video online and it literally takes 20 seconds to install the glass. It pops right in. In what universe is charging $80 for 20 seconds of labor fair or justified?!! The audacity and disrespect is comical! And they probably got that mirror for half the cost. So yea I just installed myself, but now how could I ever trust them to work on my car if they’re going to overcharge that much money. Looks like I’ll need to find a new mechanic. Arthur if you still are affiliated with this shop please contact me directly
-
September 2023 by Hassan Massaquoi
I had my AC work on at this location. After 1 week, the same problem persisted, took it back for the second time, and I’m still not getting enough cool air. My still blowing hot air when it gets really hot.
-
September 2023 by Gregory S.
I had my brakes done here last year. Actually it was the location that burned down on stark. I am 32 years old and I have never had "warped brake pads" in my life. About 6 months later after getting my brakes done at honest 1 I noticed my steering wheel/car would start shaking when I would brake going over 50 mph or more on the highway. I called them up and they said it sounds like my brake pads were warped... which then I would have toPay to get fixed..... so yeah to me, that is unsafe and really whack. You guys put bad brake pads on my car but I have to pay more? Lame. THEN! My partner decided to take his car in for brakes (I wish I knew he was taking it to honest 1 because I would have warned him. ) and within months his brakes started making a grinding noise every-time he brakes. He took his car back in and they did "fix" his brakes for free but the problem is still there. So now we both have to go to a different shop. And spend all this money to get our cars to a point where they feel safe. If you're reading this right now and are considering getting brakes done, I'd highly suggest you don't. Reading the reviews from other customers is disappointing and I wish I would have read the reviews before considering this shop.
-
September 2023 by Vanessa Wood
Twice I have come here for different jobs and they have been super efficient and knowledgeable in their finding a in my car. First was a headlight change and the next is my battery issues when I thought it was a starter issue. They checked via diagnostics and was able to squeeze me in on a weekend to help me get going. Super awesome service always came in feeling better about my car in the shop.Services: Auto battery replacement
-
August 2023 by Andrew Dominick
My girl was quoted $300 for parts and installation on fixing her 4-Wheel drive mechanism on her 2005 Dodge Ram. After pushing her back weeks after they acquired her part they scheduled an appointment. We left her truck and tried to drive off but the mechanic said to stick around, the fix would only take a few minutes. She was charged close to $100 for the labor on an installment that took minutes, which is understandable, there has to be a minimum but when we were paying the bill he said that he was going to charge her the 8 plus dollars for the shipping fee on the part. We don’t like to be “upped” after first given a bill. Plus the installation took them minutes which they charged over $100, Honest 1 should have ate that “shipping fee” because besides that, everything was fine, its just adding that charge… Which upped her bill the last second…Even though it wasn’t much left a bad taste in our mouths. We don’t mind paying lots of money for minutes of work, but don’t add charges on to the bill at the end…
-
August 2023 by Victor Garcia
The Chinese guy is not honest or respectful with customers. He has angry issues He call me several times stupid, He even said I was stupid 10 times those are the exact words. He yell to me , insult me,Just because I asked why he was charging this much with out even getting the gas for my AC . That was the reason I drove my car to the shop to begin with.For you own safety don’t go to this shop.This guy has serios issues.You won’t be safe. He was rude even with my wife over the phone.
-
July 2023 by c s
Want to preface this review with I have only been once and it was almost a year ago now, but I figured I'd review after learning more about my car and it's specific problems since then.Essentially I had a bolt that had been put in the wrong place and loosened and fall out in my rack and pinion which caused me to not be able to steer. Luckily I was in a neighborhood trying to take a simple turn at the time so I just had to get towed somewhere and given it was a weekend at the time, I remember most places I called couldn't help until after the weekend or weren't open. Then I found Honest-1 Care and they accommodated me at the time perfectly.That is until it came to pickup my car, I had approved the work before hand but when I came to pickup, my steering wheel was completely upside down, and when I asked about it I was given the answer of "We don't know exactly, we'd have to go in and check and figure it out and it would be atleast 1-2 hours of work, and potentially parts." Absolutely ridiculous given all you needed to do was makesure the steering wheel was facing upright when you FIRST connected everything with the old or new bolt, or when you realized you hadn't, go and do it again! I've gone the past, atleast, 6 months with an upside down steering wheel, it's not too inconvenient but my blinkers rarely shut off when my wheel is straightened, and even shut off when I am in mid turn, and seeing my dash information isn't the easiest with the new obstruction.Wouldn't recommend to go here unless you know auto mechanics to a decent degree as they will take advantage of you and try to charge you extra for work that couldve been prevented/done without issue.
-
June 2023 by Anna Wehmeier Giol
We took a car from Eastside Auto Sales for a pre-purchase inspection. They told us that there was no major issue with the car and that everything looked good. However, after two days of driving the car, the engine completely broke down and the only solution is replacing it (which would cost more than what we paid for the car). We then found out that they didn’t even do a car diagnostic test (that is, they didn't connect the car to a computer) because “there we no lights in the dashboard.” All the issues with the engine would have popped up if they had done that. And we would have saved a lot of money and time (we were stranded in the middle of the country without a working car). DO NOT BRING YOUR CAR HERE (especially if you are coming from Eastside Auto Sales).
-
May 2023 by Lauryn Guyton-Moore
Don’t normally leave reviews, but I chose this place because of the positive reviews so I figured I needed to pay it forward. Definitely no where near my house, but I am glad I drove out of my way for the folks that work here. They were all very kind from coming in to make the appointment, the short wait for diagnosis, them handling the call with my warranty company and getting me back on the road. I appreciate the patience, honesty and quality work. I’ve have no issues and I plan to come back for my 60K mile service. You won’t regrets doing business with these folks.Service: Air conditioning
-
May 2023 by Shawn May
They deserve negative stars. One of the guys there brought their dog to work in mid 80's temperature. Some kind gentleman went and gave the dog some water but two of them came out and dumped the water out. Kept the dog on a short leash in the sun. Horrible people
-
May 2023 by Robin Hauskins
Must be new owner. He was rude to me and my daughter as he puffed on his cigarette in the shop. Way over priced!!!Me and my family and friends have gone here for years. No more. Looking for a Honest place.
-
March 2023 by Heather Mougeot
Wouldnt replace my battery cables without replacing the battery also; not sure whether that was necessary but not beyond possibility from a liability standpoint so was deemed acceptable. Price slightly more than expected but not unacceptable. Time from drop-off to completion was reasonable and very grateful was able to drop it off the evening before with no issues