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December 2023 by Kat Meads
Never stay here! The people that run this place are extremely shady. They run the business by cheating people out of hard earned money. This hotel has been undergoing a remodel for a long time now. I know contractors (plural...more than one!) That were hired to do jobs. Got them done and did beautiful work. Never got paid. The person that was supposed to pay them would suddenly go silent and disappear. He would conveniently not be available. He would lie and say he'd leave them their money at the front with the person there, only Never will. When the contractors would get tired of the run around and completely fed up for not getting paid for their hard work they would start to undo said work they did that was not paid for. Of course this would lead to the shady business owners to call the cops claiming property damage and get them kicked off the property or arrested. Now they have to fight to get their money in court instead of them just paying for the work they did. Not ok at all!So keep in mind once all that work is done and they have their grand reopening that there is so much in that place that people worked so hard to do that they never got paid for....so do you really want to give the sneaky shady business your money? I sure won't!
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August 2023 by David Pérez
I have a reservation in October at Holiday Inn Express East supposed to open in July, and I’m trying to cancel it since one month ago and it’s imposible to do it. I contact with HIExpres and they can’t do it. I try to contact with the hotel and the e-mail is rejected and by pone the line or it is occupied or they can’t help me either. I NEED A SOLUTION.
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July 2023 by Keith Haggard
This is the worst ran hotel ever, I made reservations for august 18, 2023 and when I found a better rated hotel, I tried to cancel it and the entire staff played dumb and acted like they couldnt cancel my hotel reservations even though holiday inn advised me I had to talk to the hotel directly to cancel my reservations as they are in process of turning into holiday inn and 800 line for holiday inn couldnt do it yet. The staff was extremely rude and unhelpful, they kept hanging up on me tellign me its holiday inn problem not theirs. I would never ever stay here and would never recommend this place to anybody after. If this is type of hotels Holiday Inn is bringing on, then its definyely time to change the hotel brands I stay at. as of today, my hotel reservations is still not cancelled as they still refuse to take ownership of the problem and cancel it
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January 2023 by Nikhil Nair
The price was good compared to the hotels in the area! The room was clean but needed things to be fixed in the room like the wobbley toliet, holes on the door and needs new paint! Other then that it was a good stay!
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January 2023 by Elana Lewis
The hotel is under significant construction as they are remodeling. There were power cables hanging in front of our window.More concerning, the staff requires ID and credit card of everyone in the room and they photocopy them. Then they told us we had to have $100 put on our credit card which would be returned to us after 48 hours....or we had the option of leaving $100 in cash. In all of my 30 years of business and personal travel I have never had a hotel require cash if I wanted my money back the next day.Dicey and suspicious. When I asked them why they said it was in case we smoked. They already had our credit card they could charge if they found we had smoked in the room. Having to leave $100 like this is not good business and I cannot in good conscience recommend anyone stay. It greatly diminished our ability to relax as we were wondering if this is a money-laundering operation or we were dealing with a staff member who was going to take our money and run.
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December 2022 by Myles Lee
What a burn this place was ! 200 a night for a jacuzzi room , not even enough hot water to fill the tub before going cold , smoke detectors covered up . Lights and equipment not functioning properly. Smoke alarm not even hardwired !! No breakfast, it’tt says pets on . But when you get there they changed there policy but didn’t update it online. Typical low Broken door didn’t latch right . Paint peeling everywhere because they couldn’t wait for the mud to dry. Covers and plates missing everywhere . Tub all grimly and nasty . The jacuzzi tub had a gigantic wad of hair . Furniture all Miss matched , lamp covers burnt and stained . No usb charging outlets for phone . No phone , no clock , light fixtures broken. I mean I could sit here for another hour and go on and on. The owner needs to find a real maintenance person . Someone that’s not on drugs . So I’m ending, if you like itchy stained sheets , stinky smoke drenched blankets . And not to feel safe cuz your door doesn’t lock . This place is for you . I only have one star cause there are no quarter stars
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December 2022 by chris sukel
Poorly maintained. Filthy carpet in room. Room looks like it was in the middle of rehab. Expected to see needles somewhere in the room.Front desk was unattended for 20 minutes upon our arrival. $100 deposit in case of damage. Not sure we could have made the room worse!Torn damaged furniture in lobby. Bareconcrete floors in lobby.Drug dealers in the parking lot.Lady that checked us out was very nice.
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December 2022 by Anne Wilson
I had a stay that I chose to extend. I was charged an additional deposit even though it was the same reservation being extended. Whatever...Then the woman in charge who was training a new employee on 2/1/22 was extremely rude to not only the employee but also guests. She raised her voice, was condescending, and was extremely unprofessional. I have stayed multiple times here, but after experiencing that, I would rather go elsewhere. There were too few pillows on the beds, no toilet paper in the room when we arrived, and housekeeping ignores the 'Do Not Disturb' sign on the door while also vacuuming until 10pm. Not worth it to stay here unless you're desperate and even then I wouldn't stay here...
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December 2022 by Amber MerinoSantos
They have no breakfast, no pool, no coffee , ice , wifi doesn’t work for more than 5 min and the phone in the room either.The room has spiders crawling all over!The smoke alarm wasn’t even present and tried to blame us . Garbage all under the couch and on the floor.
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December 2022 by Tyson Steen
Rude and disrespectful staff.The room was disgusting and when i mentioned it at night the worker said it's because that room is under remodel.When I tried to show the manager the next morning she refused to look at the over 20 pictures we have of the state of the room. Then called me a liar and when I asked for her boss she told me there's no one above her and if I record her she's sueing me.
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December 2022 by judy bender
This hotel is under remodel but was not advised when making reservations. They also took a 100 dollar deposit when we checked in and was not aware of this either. I had to take pictures of our room so they won't keep our deposit. The room was horrible. No mirror over the sink. Toilet seat broke. Many other things.
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December 2022 by Dale McElmurry
I spent a week here. The staff was friendly and efficient.The room was super clean and ready for me when I got there.The pricing was fair, better than compilation.They have a pool but it was closed because of covid.They were doing some remodeling but were respectful of their guests keeping the noise to a minimum and I never saw any dirt or dust from it.Plenty of hot water for a long shower.The lot and grounds were well kept, no trash or debris in spite of the remodeling going on.There was some building materials in the lobby but it was set out of the way.Overall this is pretty well run hotel.I wouldn't hesitate coming back. As a matter of fact, I have another reservation coming up.I recommend this place.
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December 2022 by Rousbenne Dupons
FLEE!!!The room was very poorly cleaned when I arrived (can behind the bed, very dirty carpet, shirts behind the dressers and more).In addition, the staff was not friendly and accused us of the dirt already present in order to make us pay a $100 deposit.Never again.
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December 2022 by KapnKrunch
I have 3 stars because I really didn't get to experience the hotel. Rooms were great the attendants were nice.However the place was remodeling not only that the gym and pool were completely closed. That was what I was actually looking forward to about the place.Room was big for the price and the internet was fast.
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December 2022 by Rasheed K
Owners are rude. No respect for the guest. There remodeling so don't expect a normal bulding. They stereotype people. They have stupid policies that normal motels don't even have. Owners don't know how to treat people. The only staff was nice was the ones that weren't related to the
