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October 2024 by Kellie Ann
UPDATE! The response acting like they care to email them and they would help is a JOKE! I emailed same day and never heard back from them!! I’m still owed almost $300 and behind in my bills because of it and because of their negligence in not taking care of paperwork on time I’m out and they don’t care at all!!!
Traded in a car while buying one of theirs and they didn’t pay my trade in. My old bank took out a payment for my old car and I called multiple times to get it resolved as they now owe me money. This was 20 days AFTER I bought the car I found out they didn’t pay for the trade in!! Now playing phone tag and no one has resolved this issue and the dealership still OWES me for the payment!! VERY UNPROFESSIONAL!! And I’m STILL owed money from them!!
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October 2024 by Sweetness Hicks
Big Shouts to AMBER over at the Hertz Powell Location!
Thank you so much for always giving 5Star Customer service, helping me figure out my third party transactions and getting me on the road quickly and in nice rides!
You rock!
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August 2024 by Joe Hernandez
Shady! They tried to make me sign a credit application even though I had financing setup through my credit union. I was told it was Hertz policy to sign the credit application to proceed with the sale. The second issue I had was I am pretty sure they hit a curb when test driving my car for the appraisal. The wheels are brand new. I can't prove it so there isn't anything I can do about it. Buyer beware!
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June 2024 by Luke M
I regret buying from this company. Looking back at the process, they hide behind being really nice in the beginning. And their mechanic is a joke. They tried to cut corners with parts. Their vehicles are not kept well maintained. I had to change the rotors on a 2022 Highland that had 30k miles. I have had Toyotas with over 150k miles and never needed to change the rotors. Please shop around.
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June 2024 by Alina Tcaci
Great place to shop for your new ride! Super friendly staff, they always have answers and recommendations for anything you might need. BEST PRICES IN TOWN! Got a great deal and drove away in a new car that same day! Connor was our sales representative and did an awesome job!
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April 2024 by Tyler Mathison
Horrible company that will lie to the banks about interest rates and duration. Please sue this company out of existence
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April 2024 by randhir bandakunta
I just felt like staff and management alike went out of their way to make this experience a positive one for us. We had two different cars over the space of two and a half months almost. Management made sure we got the best rates possible and that we were satisfied in every way. They answered all our questions and concerns to our satisfaction. Love the staff Thanks to all!
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April 2024 by Elisa Campbell
So far I've had a horrible experience with this place. I'm a single parent and a veteran, I work very hard and don't have a lot of money or time to deal with scumbag salesmen.. My story so far-I was pre-approved for financing before I arrived. I looked at a few cars and found one I liked. It was a Sunday and couldn't get a hold of my insurance person and for some reason I couldn't get a quote online. The next day I was told by my insurance they wouldn't insure the vehicle in WA due to high theft rates., so I called and asked how I return the car and was told to come in at 9, no problem..when I arrived the only guy there was extremely rude and told me that I couldn't be helped until 12. I live an hour away. After some words were exchanged the head manager came out..I told him the situation. I wasn't happy. He then told me it would take 3 weeks to get my money back or I can look at another car. Long story short, he sold me a car that later I found out has no brakes and a blown head gasket!! I'll be showing up today at 9 to return it. And let you know how it goes..
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April 2024 by Magnus Olson
Pure bad faith bait and switch. Walked in on Monday car was 14990. They told me to come back in two days. Came back test drove the car. Agreed to return the next day and buy. After hours waiting paper work came it with a price of $16008. They refused to honor the offered price. But they did have other cars to look at. Definition of bad faith and bait and switch. Good luck if you go. I won’t be back. Time for a complaint to the state.
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April 2024 by Vladimir Mchedlidze
Low mileage cars ok, price reasonable
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March 2024 by Mardella Creighton
My concern is the company they sub contract their repairs, owners of that business have a very shady reputation for labor violation, surprises a company like Hertz would do business with.
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March 2024 by Gabriel Lopez
I want to share my experience because I had literally the best sales crew I have ever experienced give me their time, their professionalism and effort towards a car that I wanted to buy from them I recently purchased a Tesla model Y with such low mileage and at such a good price. These guys help me from beginning to end no issues I want to highlight some of their names, one being Kip and the other being Jeff. And before I forget, their finance manager is honestly the best.Never have I experienced more top-notch service anywhere when buying a vehicle thank you guys
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March 2024 by DeLainey Phelps
Hertz had an amazing vast selection of EVs and cars. Worked directly with Kiwi and Kip, and they were both great, and both held true to their word, honored the price, honored the issues, and I would definitely buy from them again. It was a wonderful first time experience.
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March 2024 by Jeff Rygh
They make it very difficult to buy a car with their terrible customer service. I would have went somewhere else but they had the car we wanted and prices are ok. We ended up buying the car and by the time we drove it home the Chevy badge had fallen off the back of it, called in and left a message and still no call back 24 hours later. Very disappointed.
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March 2024 by Lupin Orozco
So I’m a customer from New Mexico that was able to purchase a car through Hertz, and while the entire process dragged on for nearly a month, Jeff and Richard had worked hard to make sure they kept me informed on what was going on and what documents they needed in order to close the deal. Jeff especially was the highlight of the entire process and it was through his hard work and diligence that I was able to get my dream car delivered to me at a price that I could not find locally. (Including shipping!) I totally recommend working with Jeff at hertz of Portland!
