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January 2024 by Gj W.
My family has come to rely upon Heckmann & Thiemann Motors exclusively for the skill, timeliness, and value it delivers in servicing and maintaining our small fleet of Mercedes Benz vehicles. Front desk personnel always listen to our concerns, openly share recommended services to maintain safety and reliability, and always offer a competitive value. For those of us in the business world--who travel frequently--total cost of ownership (TCO) is a metric much more valuable than a singular transaction. While having our vehicles routinely serviced by Heckmann & Thiemann Motors, we've performed six cross country drives and not once have we experienced a service related issue. Safety, reliability, and trust are priceless. As a customer, nothing makes one feel more valued than when the business knows you by name. Value is reciprocal. I am happy to leave a glowing review, and wholehearted recommendation of your business and services. Kindly, G. J.
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January 2024 by Chloe R.
I miss coming in and seeing Derek's face, he was so helpful and really educated me on everything, including life skills and lessons. I almost got hit in the head by a homeless when crossing the street to get in, I would recommend maybe moving to a nicer location! it took them almost 6 weeks to finish my car, has never ran this good! Thank you all so much, especially that guy Dierk! I miss you, and I wish I could've asked for your number because my mom is single, but if you happen to read this review, feel free to reach out. also, I just bought snow tires from a guy named Ray, we became very very close, and i am going to come here to get them installed, but I might cry in the bathroom because Dort doesn't work there anymore. Mylowe is nice as well. Hard workers.
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December 2023 by ryan bucci
Brian, Milo and team took great care of my 964. Only reason it's not a 5 star is because it took a bit longer than I had wanted, but if you want someone to take the best care of your car, take it to Heckman & Thiemann. From the diagnosis, to the estimate and the top notch, quality workmanship, this is the best business in town for care of your favorite vehicle. I wouldn't think twice in putting the care of my car in their capable hands. The car is sorted better than it's been in years.
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December 2023 by Richard Garfinkle
They are the Best. Thorough, dependable and trustworthy. We've been clients for decades!!!Services: Transmission
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November 2023 by Ray Schmitz
Service on tire alignment was very good; however the extra charge (supposedly to pay for computer upgrades on alignment equipment) was a surpirse. There was no fluids, etc. for disposal but also a extra charge to dispose of the wiper blades was also questionable; I could have disposed of them at home and no charge would supposedly been incurred. These surprise charges should be rethought.Services: Wheel alignment
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October 2023 by Sam T.
Staff were rude to my girlfriend and quoted a way higher price than they should've. Also took 2 days longer to get her car back than they said it would. Wouldn't recommend
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October 2023 by Matt Pozos
The team at Heckman & Thiemann was recommended to me by my long-trusted repair shop for specialty expertise with VWs. They didn't disappoint; very thorough, fast, and fair priced. I had a follow up question and they invited me to drop by at my convenience. They looked at my Tiguan on the spot (turned out no action needed in this case) and even fixed one of my brake lights in 5 min for no charge. Shout out to Rashann (sorry if I've butchered your name, Sir!) and the team!
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September 2023 by Allen Watson
We have an older car—19 years to e exact. H & T never makes us feel less than any other customer. They are always friendly and helpful, their repairs are spot on, and from all we can tell from past experience, their prices are not excessive. We’ve had our car in three times, from minor repairs to major, and just for an inspection before a long trip, which they did for free. We’re hooked.Services: Carburetor cleaning
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September 2023 by Bob
I have finally found an independent Porsche service that I am truly happy with. Their team really treats you, and your car as family. Their prices are extremely competitive and they are honest about their costs on repairs. A true 5 star experience.Service: General repairs & maintenance
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August 2023 by Bill Kaplan
Just got the car back one day ago. So far, so good. Never used H&T before and the work requested looks to have been performed. Car was finished on time and communication with the shop was excellent. Been professional all the way!Service: General repairs & maintenance
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August 2023 by Katie Cruise
Highly recommend this place. Milo provides the best customer service. His communication is excellent and pricing is reasonable. If you want your car fixed properly and timely then go to Heikmann and Thiemann
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July 2023 by Merry Reed
They took care of my Beetle for 17 years and currently keeping my 1999 Jetta in good shape. I would recommend them to everyone.Service: Oil change
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July 2023 by Adam K.
This business is rotten to its core. Last year, Heckmann & Thiemann Motors gave me a factually incorrect diagnosis of my car which led to the destruction of my Touareg's engine. I repeatedly tried to compromise with them, and yet the owner refused to take any responsibility for their incorrect report and blamed me for not asking them to double-check their results. They told me that I should have said there was a possibility a certain part may have been damaged, but the WHOLE POINT of the diagnosis I got from them was to check over that part anyways. I am now out THOUSANDS of dollars due to their failure to properly inspect a critical part of my vehicle - apparently they aren't capable of giving you a correct report of your vehicle's health without you telling them what's wrong with it beforehand?? I filed a lawsuit against them which was dismissed, but the handful of lawyers I have talked to all stated that the referee (not even a judge) ignored the contract I signed with H&T and misunderstood and incorrectly applied multiple aspects of Oregon law. The owners acted like children and ignored my communications even when I tried to compromise with them, questioned my integrity, and completely dismissed the photo evidence I sent them. Sure, I bet that 99% of the time you'll have a great experience here with some great mechanics. But the other 1% of the time when they make a mistake, you'll be dealing with the most disgusting business practices I've ever experienced and an owner and president who will never accept responsibility for their mistakes while blaming you for not reminding them how to do their job properly. So ask yourself, are you willing to take that 1% chance? Because I know I'm not. Go find yourself an actual upstanding auto shop in Portland, there are a lot to choose from.
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June 2023 by P L
I cannot say enough nice things about the folks here. I trust them 1000%. I took my Boxster in, and they fixed her up. Their mechanic trained at Porsche in Germany so you know he knows!
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April 2023 by Patrick McCarty
The work on my car seems to have been done well, and I'm happy with the mechanic. The reason for the 2 star rating is that I was twice reassured on timelines of my repair and twice disappointed. I had to call them to figure out what was going on with my car, instead of them calling me. It's frustrating to be promised that the work will be done only to return the rental car and find out that my car had been pushed to the next day. It would have saved me a lot of time and frustration if the communication would have been straightforward and honest. I think management and the front office need to improve their communication and workflow with customers. The entire process caused me a lot of frustration.
