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September 2024 by Julie Gillespie
Love this shop. They took good car of my older car. Plus they gave me good recommendations on where to get other services done (paint and headlight repair).
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August 2024 by Nic J
Honest and competent. I highly recommend. The waitlist can be a bit long, but it is well worth it to get quality work done.
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August 2024 by Joanna Finerty
THANK YOU for what you guys did. $100 diagnoses and they figured out the problem plus more. Couldn't afford to fix it right there but I have more peace of mind now that it is FINALLY figured out. Drove from Lincoln county and I'm so glad I did
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August 2024 by Liza
I’m really happy I was recommended to come here! This is my second time brining my car here (separate issues). As a woman, I not only feel physically safe being here, but I feel confident in their diagnosis and work. Sarah checked on me a week after the work was done. Which was lovely because it gave me time to drive around in my car and make sure nothing felt out of sorts. She answered my follow up questions and made me feel confident in the process. Thank you!!
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June 2024 by CJ Alicandro
Always nice, good communication, and I don't feel like I'm being cheated!
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May 2024 by Chris Martin
Went in because our check engine light was on and the dealership told us we should replace our engine mount bushings. $3k later, the check engine light is still on and they didn't replace the bushings. If you really need your car fixed in town I guess they're okay for basic service but they are extremely pricey and I got the impression that they couldn't really be bothered to actually fix what we took our car in for. Instead it seemed like they decided to find some easier expensive stuff to do that may or may not have been necessary.
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April 2024 by Haleigh
Hawthorne auto clinic was a dream to work with! I really appreciated the constant communication. Highly recommend.
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April 2024 by Malley Nason
I cannot say enough good things about this place! I took my 2018 chevy volt in for a problem that was keeping me from being able to charge my car. It was the first time I had ever had any electric issues so I was anxious about finding the right place to service it and how much it was going to cost me.
Hawthorne auto clinic was great from start to finish! Super communicative, really friendly staff and they did my repair in a day! They even offer you a city bus pass while they have your car in the shop. Truly excellent service, great prices and lovely staff. Thanks for all the help Hawthorne Auto Clinic team!
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March 2024 by W Bruns
These ladies have special powers! I drive an older car, and a mysterious problem came up. I got a huge bill to working on it in another shop, but it did not get fixed. I got my car to Hawthorne Auto and they diagnosed it - capacitor issues in the engine controller. The controller is not being made. The first replacement failed. More delays with holidays and snowstorms. But the stuck with it. For a reasonable rate, I have my car back and it runs perfectly, I have brought cars to nearly every shop on inner eastside but it is Hawthorne Auto that I trust.
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March 2024 by Brenna Gheen
This place is amazing! I’ve gone here twice now and they are quick, efficient, nice, honest, etc etc! Both times I knew that my car was in great hands and I have never felt so taken care of!!
I NEVER review places, but this place is so amazing, that I have to let everyone know.
If you are new to the area and don’t know where to go to get your car looked at; go here! Seriously the staff is incredible, and I don’t think I’ll ever go anywhere else as long as I live in the Portland area.
Good mechanics are hard to come by I’m just so happy that I found this place!
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February 2024 by D. H.
I’ve been taking my vehicles here for years, since before they changed ownership. I remain just as happy with the services as I was before this change. I’ve always received top quality service. I like patronizing a business that is woman owned, and appreciate their thorough communication. I used to bring my ancient car in for check ups to see if it could handle long trips. They provided thorough exam, then a very user friendly list of what was recommended and why. I could accept, decline, or ask more questions.
Yesterday my car handle broke off in my hand. I called, brought it in, and within a couple of hours they had sourced the part and fixed it. I was amazed. I never feel like they are talking down to me, as they willingly explain any recommendations. I highly recommend Hawthorne Auto Clinic.
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February 2024 by Gena T
Always so helpful and kind! I love the knowledgeable, femme energy in the office.
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December 2023 by Steven Nguyen
5-star service :-) Natalie was super helpful!
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November 2023 by Tobias Becker
Had dropped my car off bc it was shaking and emitting rotten eggs smells. They couldn’t initially find the issue and didn’t charge me, since they weren’t able to diagnose anything. That’s good morals and investment in their regular clients. I drove my car home, same issues. Texted and let them know. Sarah texted back with me (after 5pm), asked me further questions and scheduled me for the next day. Then when I arrived Sarah personally jumped in my vehicle with me to make sure we could find the issue (a misfire). We did, parked back at shop, Sarah took the keys and said “we’ll get this fixed in about an hour.” Top tier communication, integrity, speed. I felt prioritized and very well cared for. Thanks Sarah, and thanks Hawthorne Auto. Y’all already know I’ll be back.
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November 2023 by Anya Rohman Solotskaya
Super nice. Deq testing is fast. They even identified a problem with my car then told me how to get it fixed for free at the dealership
