July 2022 by Nicholas C.
I try not to leave less-than-positive reviews, especially of small businesses. But my experience with Harris and Tailor is one that I would not want anyone else in my position to have to repeat. Everything started off well, with an initial visit to the store where I met the clothier, Mark, and scheduled a fitting. I was in the market for a suit for my wedding on June 25th, and was shopping in March. I came in a few days later, chose my fabric, got fitted, and worked with Mark on designing every aspect of the custom, made-to-measure suit. I left the store $1,200 lighter, with an estimate of a 4-6 week turnaround, quite excited to see how my suit came out. Eight weeks later, on May 31st, I got a text saying my suit was ready to try on. When I came in, Mark had apparently departed the company, replaced by someone who typically worked "back of house, or in Seattle." Not a huge deal. Regretfully, the suit measurements were way off (super tight, the custom shirt was comically short in torso and arm length, and the vest was huge and billowy). This is where things got worrisome. The new employee re-measured me and submitted the updated measurements to a tailor, who I was just learning was not a part of Harris and Tailor's operations, but a separate tailor business they outsource work to in Downtown Portland. Three weeks later, with only a week to spare for my wedding, the suit came back. Still didn't fit. This time we drove over to the tailor together with my suit, to have the actual tailor place pins in the suit while I wore it to get the right fit - this would have been nice to do from the beginning! A week later, with two days to spare, I came back in to find my suit still did not fit. We drove over once more to the tailor, who made some more measurements, and the H&T employee personally drove my re-fitted suit to my address the night before the wedding. While that was a nice touch... the suit still doesn't fit! There is a huge, 1.5 inch gap between my shirt collar and the jacket collar, something that the H&T employee was surprised to hear was a problem. There couldn't be more of a dead giveaway to anyone who knows about suits that this suit was incorrectly tailored. Unfortunately, until they rehire a clothier here, this store has no business creating custom suits, let alone charging for them. I'll have to see if another tailor can fix what I bought.PS - I wore a rental tux to my wedding and it looked fantastic.
