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September 2024 by Rikky Foster
We had trip from southeastern Utah to Portland and our car stopped working at The Dalles on a Sunday. I called around and Green Drop said if we got there before 3 we could probably get looked at. After a long wait and a rather terrifying tow truck ride (not associated with Green Drop) we barely made it before closing. I called on the way and they were very cool about having us drop off our vehicle and leaving it. We asked about how we should plan our time and they were cool with us still doing our vacation as planned and keeping in touch via phone.
Green Drop is THE BEST. I was absolutely positive our transmission **** the bed, but it was a CV joint (expensive, but there was no way we were gonna afford a transmission so we were very worried). They checked the car out, pointed out other problems we'll handle back at home, and got our CV joint fixed in a day (and didn't charge us a diagnostic fee)! We didn't have to drive a rental car 1000 miles back home, or figure out how to purchase a new car. They were always so kind on the phone and in person, this place was GREAT.
Even though we had a rental car, you guys saved our trip! If we lived in Portland, we would both get memberships. If you had swag, I would display that swag. I would follow Green Drop into Hell, that's how psyched I am about their services to us. I'm not even joking, I even called a second Green Drop to ask about if they had technicians available after 3pm and they were super nice too! You guys rock and both of us are grateful!
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September 2024 by Karolina Hanula
I was travelling through Portland when I experienced car trouble. The folks at Green Drop took my car in on a Sunday, and were able to run full diagnostics on Monday morning putting me back on the road by lunchtime. The staff professionalism & candid desire to help me out really stood out to me. Highly recommend!!!
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August 2024 by Eduardo Aguilar
Very satisfied with the customer service super helpful and understanding about their customers situation. I would rate it 6 stars if I could.
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August 2024 by Billy Robert
These guys are great. I'm from out of town and had tire trouble. They got me right in and had me rolling again very quickly. If I lived in Portland they would be my go to shop.
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August 2024 by Austin Colón
A fantastic shop. Being from out of town and dealing with car issues is stressful but these guys gave me the peace of mind with quick and quality work. I was in and out in less than 2 days. Really appreciate Mr. Rhodes accommodating my unique situation and going out of his way to make sure I was taken care of.
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August 2024 by Ashley Henry
I'm so grateful for the good peeps at Green Drop Garage. Their thorough process of evaluating what's going on with my car, educating me about what repairs are top priority, and then providing great communication while my car is in the shop has made me a very loyal customer over the years. Their customer service folks are really kind and easy going communicators which is especially helpful for someone like me who doesn't understand cars!
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August 2024 by Kelsey Wake
Green Drop Garage is THE BEST. Truly, cannot say enough good things about this company. My sister and brother-in-law had unexpected truck issues 2 days before their wedding. Green Drop Garage not only fixed everything to perfection, but HAND DELIVERED the truck to their wedding venue to ensure they had their vehicle as soon as possible. This team has the best service you’ll find.
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August 2024 by Allison Wake
I can’t say thank you enough or recommend Green Drop enough. The week of our wedding our gas tank got drilled into and needed replaced - leaving us without a vehicle and without our camping set up for our wedding. Green drop not only got us in for the repair without notice but fixed it within three days and also delivered our truck all the way out to our venue to ensure we had our vehicle for our wedding camping and transportation. We are so so blown away by their kindness and customer service. They made lifetime customers out of us!
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July 2024 by Orion Rainer
There is not a more helpful group of people period. They are kind and funny and provide service with a smile that is genuine. Inside their office they have a great selection of local beverages and AC! I brought in a car that was remarkably unsafe and they helped me get my money back from the dealership. I can't guarantee.They'll always do that much.But they sure did help me out every time i've been there. There's not another garage on the planet that I would take my cars to. Go Green Drop!!!
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July 2024 by Steve Johnson
As soon as I arrived the technician was on it. I was having sparkplugs and brakes/rotors done on my 2019 Ascent. I discovered that I was within 400 miles of my 60k maintenance and asked them if they could service the CVT, differentials and do an induction cleaning of the engine while I was there. No Problem at all. The staff was friendly and efficient and only pointed out maintenance requirements that I already knew were needed. Fast, honest and efficient = integrity. Thanks team!
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July 2024 by Ren Robinson
I’m usually a big fan of Green Drop, the people that work there are friendly, knowledgeable and do a great job. This time around I took my car in for a simple engine code fix. For some odd reason that meant that they needed to be in the cabin of my vehicle and remove the panel that hides the seatbelt mechanism. In doing so they lost a bracket, and cracked the cover. It was scratched previously and now it’s got a big ol’ crack. I’m livid. There was no reason for them to be poking around in there. Now I need to buy a new part.
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July 2024 by J D
I had a minor issue of a bolt in my tire. It was a Sunday and this place was the only shop opened nearby. I showed Nathan the bolt and despite it not being busy he wanted to have my car for a couple of hours. I was skeptical but said ok. When I came back after 3 hours my tire was completely flat. He then said there were 4 nails in my tire (yeah right) and wanted me to buy $700 tires for replacement because it was "unsalvageable". I said no and he brought my car to the back, patched it up, and miraculously my tire was fine.
Save yourself a panic attack and absolutely do not go here. Go to a more reliable and trusted company.
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July 2024 by Theo McGrath
I don’t leave reviews basically ever but I felt like I had to after the ridiculousness of this shop.
If I could give zero stars I would. From the start I had to consistently call the garage to receive any updates about my vehicle maintenance and had to wait 2 1/2 weeks for them to get the part they said would take 1 week. I would have gone with a cheaper shop, but the original “1 week” timeline was faster than the other shops. Jokes on me for believing their quote, I guess.
But trust they found the time to call and ask if I wanted to spend more money on their membership before I had even gotten any repair!
I was told I’d owe ~100$ for the final labor cost (not counting the $600 for diagnostic and part), and was charged $120 at the time of pick up. When I asked where the extra charge had come from, I was told “part disposal”. Would have been nice to know beforehand. Turns out, it wasn’t part disposal! They charged me for a part/service they had given SOMEONE ELSE’S CAR!
After leaving feedback with their post-repair survey, I got a call to “apologize” for “several communication breakdowns” and receive a refund for the part they charged me for. Gee, thanks.
TLDR; Their quotes are 2-3x other shops, their service is slow, and their communication is lacking.
Save your money, shop elsewhere.
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July 2024 by Tim
One of my cars stopped working and they helped me through the whole process. Helped me get it towed to their garage and kept me updated the whole time while they found the issue and fixed it fast. The whole team was great and professional.
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June 2024 by Christian Romaguera
Brought the challenger for a quick tire fix as a screw pierced my front right tire. It was 440pm on a saturday and I needed the tire patched up before my road trip the following morning, called the garage and was immediately told to come in. Caleb and team got me patched in under 30mins. Amazing customer service and great vibes, shout out to marcus for such a fast work!