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January 2024 by Dusty Rowe
It snowed four days ago and the streets are fine yet they rescheduled on me two days in a row now "due to weather". Called Auto Glass USA on SE 92nd and the tech Gabriel is almost done three and a half hours later, doing an awesome job in 15 degree weather with a smile on his face. Good luck out there window shoppers.
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November 2023 by Sarajean Edwards
Dave was so kind and efficient! He was able to come to my place same day and have my window replaced in less than an hour. I will definitely use this company again if I ever need to.Service: Auto side window replacement
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November 2023 by Keith Hampton
***EDITED***A dump truck had tossed a rock leaving a star in the driver's side windshield that quickly spread across feild of view making driving a hazard. I had called several other businesses in the area and got told I had to wait until Tuesday and was quoted over $300+. Needless to say I called these folks and got scheduled for next day.I was called the following day and notified there was a problem and I wouldn't be able to see a technician until the aforementioned Tuesday but before I could even think about being disappointed the lady at the desk informed me I'd receive the same at home visit for $200. It is now Tuesday I was scheduled for noon and had to change the location of the visit due to working and the gentleman was very kind arrived three hours early and had it finished in just 30 minute.10/25/23Needed my trucks windshield replaced scheduled it out technician pulled in called me looked at the truck for a half a second and said he can't do it due to "rust" there is no rust in my windshield or surrounding it just on the bumper he could see. Waste of time rescheduled my morning to be disappointed. Verbatim "Safelite wouldn't do it no big corporation will. you could sign your life away on it And we'd still say no" -Brian B.Just picked up my vehicle from speedy glass and was notified that there was no apparent rust and the windshield was installed no issues.
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August 2023 by Quality Roof
Technician, Dave, came out to replace two of the windows on one of our work trucks and was incredibly kind and easy to work with. Will be recommending from here on out.
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May 2023 by Talia A.
Horrible and unprofessional company! I made the mistake of going through these guys to get my shattered side window replaced. When I was booking my appointment with them, I told them multiple times that the car is a lease, and I will need a genuine BMW glass and not an after market glass, and that the cost of it would be covered in full by my insurance. I was assured every time, more than once, that the replacement glass I was getting was a genuine BMW glass. Fast forward to the end of my lease, and during my car inspection to have it returned to BMW, I am told that the glass is in fact NOT genuine BMW and is an after market glass, and will need to be replaced before I can return the car. Which I will now have to pay out of pocket. During the process of replacing the glass, BMW finds that Glass America tech ripped the vapor barrier in my door when they were replacing the glass, which also has to be replaced now. AND they also LEFT THEIR TOOL in the door of my car!!!! So to repair the work that Glass America did on my car, it is now costing me over $1000!! I have been calling and calling Glass America to try and talk to someone about this, and I cannot get anyone to call me back!!Save yourself a lot of headache and money, and go with another company!!UPDATE: after leaving this review, Nels Garberg, the regional operations manager at Glass America reached out to me to try and rectify this issue. He was apologetic, asked for my information, repair invoices and receipts , and promised to send me a check to reimburse me for the damages their company caused to my car. Almost a month later and no check. I tried to reach out to this guy again to follow up, and his email and phone number have now been disconnected. Never do business with these people! This company has no integrity, or quality of service.
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March 2023 by Kareem Sadiqi
Inaccurate business hours on the map. Closed on the weekends
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January 2023 by Restum Mohammed
After replacing my window they made a mistake with the recalibration of my window, The manager and the technician made it seem as though it was something simple that I could fix at any time. However, without considering the time and money already spent traveling to them, the time I took off work and my own life to come to them to fix it in the first place.Now they wanted me to waste more time and money to fix the problem they made in the first place. Imagine someone telling you to fix the problem they made and expecting you to thank them. It's disgusting, and I would never touch this company with a 10-yard pole.If they couldn't be competent in fixing my window and telling me they couldn't, or even if they didn't know if they could fix it, I would never have come there.Service: Auto windshield replacement
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January 2023 by Jason Tate
Horrible service ever. Had them come out to replace my windshield in my company van at a job we where working on. They removed my window and not only did the installer make a mess in my work van but he scratched all my paint around my window so it looks horrible and now I have to take it to a auto body shop to have it painted the installer guy tells me with a smile on his face they can’t replace my windshield because my van was messed up. There was nothing wrong with it. So they left me without a windshield and damages to my van and now I am stuck at a customer house with no windshield. Who does that. I highly recommend never doing business with this company Cause they might leave you stranded. I will be making a complaint and calling for reimbursement for the damages or I will be seeing you in court
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January 2023 by William Selmi
Very helpful and great price
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January 2023 by Bobby SixKiller
Patrick was freaking amazing. Super friendly and knowledgeable to his trade. Took very good care of my vehicle needs, ohhh and almost forgot the price was great half the cost of safelite Thanks a lot.
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January 2023 by Joseph in Portlandia
They're hard to reach but I received next morning window replacement, by a very capable, friendly and professional technician.
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January 2023 by Thomas Johnson
Schedule a mobile appointment for Saturday, earliest available. Thursday afternoon the email me, not call, email to tell me they have to reschedule me for Monday. This is for a commercial vehicle I own and their unprofessionalism for a business is mind boggling. My company will not do business with people like this.
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January 2023 by Hayden Rensch
I had my rear window replaced last month and it was not sealed properly. The subsequent water intrusion corroded the entire interior of the tailgate, rendering it unusable. It cost me $700 to fix the automatic tailgate. I have been unable to get this repaired by glass america or get my money back. Each of my calls and emails have resulted in no action. For these reasons I would recommend a different installer for your glass, even if this quote comes in lower.Service: Auto rear window replacement
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November 2022 by Rhonda J.
I would NEVER have a windshield installed or do business with Glass America ever again. We sat up an install job for my pickup and they called me late the night before to tell me if the weather was too bad could I bring my pickup to their shop to install the windshield. I agreed that I would if the weather was too bad, the installer was to call me between 08:00 and 09:00 to let me know, which He failed to do. I finally called them at 10:30 because on the email they sent me he would call me by 09:30 so I aloud an hour before I call to find out what was going on. Elane, I believe was her name told me she would reach out to the installer to give me a call and let me know. It was 1&1/2 Hrs later he called me to tell me he wanted me to take the pickup in and drop it off at their shop and he would get it whenever he could, NOT because the weather was bad because I was out driving earlier & the roads were perfectly fine. I then called back to the office at which time Elane put me on hold to contact the installer again, She came back on the phone and told me that they had cancelled two appointments and the installer was turning around and coming to me, that he would call when he got close to my house so I could meet he out back of my place to get it done. Two Hrs later the person at 02:00PM called me and said he was headed my way from the complete other side of town about an hour away still. I then called the office back and they called me a liar that this all was my misunderstanding that they gave me a 1:00 to 3:00pm window NEVER WAS SAID. I finally told them I would have a more replicable company come and put my windshield in. The one who called me a liar was a guy I believe his name was Shane. They wasted my hold day. Had stuff I needed to get done. THANKS FOR NOTHING. I would give minus stars if possible. K.J.
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May 2022 by Issac F. M.
FANTASTIC AND PROMPT SERVICE. Thank you very much Jason for your professionalism and punctuality. IFM