-
September 2023 by Nicole Renee
They were amazing they kept me up to date every step and were so kind and patient. The ladies in the front have impeccable service.
-
December 2022 by Jeffrey Bord
Setup an appointment for their express program with my insurance. Showed up, they said they couldn’t see me because they didn’t have anyone to take me in, then tried to setup my appointment for 6 weeks later. Manager is useless. Avoid this company. Zero customer service or consideration. I showed up with a ride at 8 in the morning and they could have called to tell me before if no one could see me and cancel
-
October 2022 by marla bolt
The staff at Fix Auto made what I thought was going to be a poor experience after being involved in a vehicle accident, such an easy one. They were kind and communicative throughout the whole experience, keeping me updated throughout the whole process. They did a beautiful job in repairing my vehicle and used factory parts. They even cleaned my vehicle inside and out. I would definitely recommend them!Services: Painting
-
October 2022 by Amy Gagne
Our car was in an accident. It took around 40 days for the repairs due to the national parts shortage. Fix It called and gave weekly status reports (sometimes twice a week) and worked with our insurance. The car was beautiful and detailed inside and out when it was completed. We would definitely use their services again.Services: Painting
-
October 2022 by Journie Brandolf
Amazing work! Martin & his team were great. They even vacuumed out the car & washed it! I was surprised & very happy with the overall results.100% would recommend.Service: Body & Trim
-
October 2022 by Cher J.
They did a great job on my car. Looks new on the outside. Cleaned everything. Was satisfied customer til after over a month from d shop heard noise under my car like something s dragging n later d noise was infront of my car sounds like something s loose n took it to toyota dealer to have them checked for safetiness n they found out d bearing s loose / axle from d passenger side. Now my car s at toyota serv n who knows when my car s done coz one of d part s backordered. Smfh! Overall, I DON'T recommend this shop. They said they checked everything but NOPE!Services: Painting
-
September 2022 by Karla Smith
We had a great experience at Fix Auto they communicated well the car looks like it came off the showroom floor I was surprised that they were able to repair some of the damage that had been done to it by the homeless. After seeing their work I’m going to figure out how to take our motorhome in for a touchup that won’t be an insurance claim it’ll be just us paying for it but I think they’ll do a stunning job on that also.
-
August 2022 by Jana Hill
Fix Auto and Martin specifically went above and beyond to repair my damaged car after getting rear ended. My car looks brand new! Martin is so sweet and professional. He truly cares about the customers at fix auto. Thank you Martin and all of the staff at fix auto. I’m so happy with my car! I highly recommend!Services: Auto engine diagnostic
-
August 2022 by Keri Cruse
Very pleased with the quick and friendly service I received at Fix Auto Gresham after my car accident.So happy parts came in quick and my vehicle was finished in about a week, and six weeks or more. My vehicle looks Great and cannot even tell it was hit. Thank you very much!Services: Steering & suspension repair
-
August 2022 by susan anderson
Had a mirror replaced on the driver's side of the car. They tried their hardest to get the correct mirror. The dealership sent them the wrong part. It took them three times but they got the correct part. Made a happy camper out of me. Thank you.
-
August 2022 by Larry James
Very professional staff from the front desk all throughout the facility. Superb communication about status and updating progress. Martin was our estimator and was very thorough even on the initial look. He promised that once they were able to access the hidden damage behind the bumperEtc he would call and update which he did. We got two weekly updates and always a positive comment on the progress. This is a shop that cares about its customers and repairing a vehicle correctly and completely. The work completed Is nothing less than perfect. I highly promote this shop for quality of work and customer service.Services: Steering & suspension repair
-
July 2022 by Megan Chauhan
I was really happy with everyone at this shop. Super nice and helpful. I appreciated the frequent updates and their willingness to communicate with Geico/enterprise when I needed to extend my rental. I was never stuck on a phone tree, on hold, or waiting indefinitely to hear back. I had a bad experience with Geico's communication so this was a nice change of pace. There were no delays when I went to pick up/drop off and my car looks better than ever. Thanks so much!Services: Painting
-
July 2022 by Joseph S.
I had an appointment at 9am. I showed up on time for an estimate and since estimates are fairly quick appointment, I thought 30 minutes would be enough time to get me out the door. I sat inside for 30 minutes and had to leave before anyone looked at my vehicle. It seems this shop does not respect peoples time. I won't be returning
-
June 2022 by lisa Hughes
My Toyota 4 runner was in and out in 3 days 5 days earlier then estimated. Martin was great. They vacumned the inside really good. (There was lots of dog hair)and got rid of all the scratches on the outside. It was there for a new front bumper. Whole car came back pretty really nice. ? ThanksService: Body & Trim
-
June 2022 by Abahunde Camforchahou
Classic case of under promise and over deliver, which is a good thing! I dropped my car off on May 19 and, with the ubiquitous parts and labor shortage these days, was informed the repair could take up to eight weeks. This I know to be true because I called several body shops and getting in for an estimate alone was weeks out. Well, I got a call on June 2 that my car was ready.The repair work was excellent. I couldn't tell the car had been in a wreck with a scrunched up driver's side front quarter panel two weeks ago. They used a few after market parts but I couldn't tell the difference. Besides, their warranty covers any issues that may surface later.No hassle, great customer service, excellent workmanship! Gigi, one of the shop managers was awesome.My only qualm, which goes to my under promise and over deliver statement above, I had to rent the cheapest car possible while mine was in the shop to make my fixed insurance rental allowance last as long as possible. Had I known the repairs would have been done sooner, I'd have opted for a comparable rental to mine. However, a little frugality is good for the psyche anyway.Great job Fix Auto!Services: Painting
