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March 2024 by Brock Kelland
I am only putting one star because I can't put zero. I dropped a trade in device off in store, and made the mistake of hinting at the fact it was a device trade in. I got an email a week later from Samsung with a picture of an empty box. I was charged the $750.00 I was supposed to receive as a trade in credit. I went into the shipping center where I sent it from and explained the situation to the supervisor. All he could tell me was that I needed to file a claim online. So I went online and what do you know, it would not let me file a claim. I called the customer support line, and when I finally got a human, they told me that Samsung has to be the one to file the claim. So beware, this company doesn't care about their customers, and apparently they don't care that one of their employees is a thief. What a absolute nightmare. I will never use fedex for anything, and I suggest you don't either. Worst customer service experience ever! And an expensive $750 lesson learned.
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February 2024 by Pierre Osborne
I have used it on many occasions to mail out packages and letters to many destinations with great ease and the Staff working there are excellent help. Also I utilized the business center area to copy and collate and then fax out important documents all assisted with very helpful and professional employees. Thanks for providing an office work center and a proficient mail center as well.
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February 2024 by K T
Never met a bigger group of inept uneducated group of workers. If you want to wait an hour to ship a package come here. These people have never used a computer nor used a measuring stick.
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February 2024 by Knockems K
Older lady very rude to me my wife and new born child came to get fingerprints and lady was extremely upset and rude…better customer service need some work
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November 2023 by kelly richardson
I’ve been disappointed with FedEx because they no longer print photos. I have, however continued to go here to print shipping labels from my Etsy shop sometimes. Upon going today I was told I needed to download the shipping label into a file. This was the first time I’ve had to do this and effectively didn’t work. I asked the employee more than several times to help me use the computer to just go to the website, because the computer wasn’t allowing me to. Only after the shipping label could not be a file, did the employee try and help me go to the website on the computer. Which, then three of my credit cards did not work for no reason other than “sometimes these cards do not work.” I left with no shipping labels or suggestions on how to get shipping labels. Decided to just go buy a printer directly after this interaction so I didn’t have to go back to FedEx.
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October 2023 by Gillean Yuen
was a complete waste of time at this location working with an employee that completely did not know how to ship internationally. She required me to get an EEI which it clearly states on paper work on the trade website was only required for goods over 2500$ so she refused to ship my package. So i was not able to ship my package and went to usps instead. Just plain negligence on how to deal with requirements and mistakes made all around, so disappointing.
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August 2023 by Sister Sherry Doing Stuff
I'm a tough customer. I'm fully aware of this. Amanda saved the day with her willingness to help me with compassion and patience. Perfect customer service. She went above and beyond. I really appreciate her.
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July 2023 by michelle shaw
JJ and Don were super helpful! I had to get a special item printed and they made it happen!!! Thank you!
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July 2023 by Lyle Watkins
I was in here about a month ago and Rashanda was so helpful!! I needed help shipping stolen vinyl back to the band on tour and she went above and beyond to make sure I could get help and return the stolen vinyl. Amazing service!!
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July 2023 by Thankful
One star poor serviceThis message to Nicole the managerJaja was extremely disrespectful to me as a customer me, and doing nothing. She even asked me to leave the store without no reason.
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June 2023 by Trent Barry
6/22/23I was receiving two different prices online for a print job once I uploaded the file, none of the customizations changed. So I called the location I frequent and the woman I spoke to refused to listened to the issue, rather she just said the “online price is correct!” I tried to explain again that this is not my issue and that I’m receiving two different prices during the process to create my job and wanted to know why or of they would honor the original price in-store. I never got to speak to her long enough to ask.She places me on hold to talk to staff, the. Returns with and attitude to say “the online price is what it is, it’s cheaper than if you come in!” Again not trying to listen to the true issue… I try once again to explain that all of my selections are the same but once I upload my file, I’m sent to a different window where then price doubles. She then says “I can’t help you, I’ll transfer you to someone that can!” And before I can say anything I’m transfered to FedEx shipping where they are asking for my tracking number. The new woman, confused as to why she got the call for a printing services issue, tells me they don’t have a department for that but can transfer me to general “customer service.” Here I talk to a person in an outsourced call center with no knowledge of their services and is clearly reading from a template. I thanked her for trying then left the call.This is unfortunate, clearly Kinko’s FedEx isn’t in the customer service business anymore. Everything is directed online with zero recourse for any glitches in their system. Please bring back custom service within the store level locations and/or customer service that isn’t outsourced so the employees are versed in the company products.
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June 2023 by Curtis Partridge
Friendly staff, close to work and home for easy drop off and self-serve printing. Faxes are spendy at a $1 per page. Otherwise it's convenient for all your shipping and home office needs.
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May 2023 by Mallory Smith
I completed this survey that FedEx asked me to complete and then they prompted me to post on Google, so, lol, since you asked..."I've gotten copies made for my wine club from this location every single month for the past 5 years. When Corby was there, his service was always phenomenal. Everyone else is fine. There have always been messed up, forgotten orders, or mis-charges here and there. It's annoying, but everyone always fixes their mistakes (some with more friendliness than others), and I've put up with it because it's worth the convenience of my routine.This time was different. I emailed my pdf files (black and white) but forgot to say I wanted black and white copies. They were printed in color and cost ~$250+?? as opposed to the usual $60-70.First of all, I usually receive an email confirming my order in which I could have noticed the unusual price and said something before the order was printed. This time I didn't receive an order confirmation and didn't know the price until I showed up in the store to pick up.Second, I work in customer service…If someone emailed me a black and white file, I would not assume, before running it by them, that they would want to spend an extra $200 to have it printed in color ink to have it look exactly the same as if in black ink. This is shocking to me that no one would at the very least email me to run the order by me or ask that I did in fact want to spend $250+ rather than $70. Past team members have emailed me before to warn me of same day fees when I ask for ASAP orders—so I know your team members are capable of this type of courtesy.Third, all of this would be quickly forgivable, if when I walked in to pick up and they would have some understanding of the situation. Instead, I was treated horribly and the team member insisted that it was my fault since I did not clarify black and white on the email because the “default print is color.” It was final; it’s what I ordered and I was expected to pay it.Another point: How am I, as a customer, supposed to have any idea that the default is color? This is not my responsibility to know the default print settings of FedEx. I would argue that it's the employee's responsibility to educate their customers BEFORE their print orders are filled.When I continued to refused to pay the higher amount, they finally reluctantly broke down. However, instead of just adjusting the price, she insisted on throwing away the prints and reprinting the order and making me wait for the new ones (which looked literally exactly the same because both were black and white) wasting both FedEx materials, my time, and the other staff member’s time.I could go on with more details on the nuances of the conversation in which I was treated with utmost disrespect and it was all I could do to not break down in tears in your fine establishment.And what’s more, all this was after having an extremely frustrating run around with the new FedEx phone system trying to get a hold of the store to see if my print order was even ready in the first place. I spent 20 minutes getting passed around after finally being told that individual locations don’t have a way for me to contact them except through email. (I’ve called this location too many times to count.)It made me angry at FedEx corporate for “getting all corporate” (is AI is taking over?) and I entered this location to both pick up my prints and ready to build camaraderie with the team members. Do they have a secret private phone number that I can have? Is FedEx corporate getting all crazy with them too? Are they okay?Well now I’m thinking that maybe they aren’t okay. That FedEx corporate does suck and is making their lives miserable and before I could commiserate with them, I became the punching bag.Needless to say, I’m taking my monthly print orders elsewhere and I will never enter another FedEx Office again, nor recommend your services to anyone. (If you see Corby, give him everything; he was your only saving grace.)"The 2nd star is for the other team members that have been f
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April 2023 by akech mach
Waited for a Print code for close to 25 minutes, even then, the staff said there was nothing they could do "it is up to IT". I left with out Printing my document.
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April 2023 by Jeffrey Young
These guys are FANTASTIC! I needed backup documents printed in a clutch and they DELIVERED!
