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August 2024 by R.M. Pack
Walked in, was asked if I was picking up an order, and was then ignored by two workers for 15 minutes. Finally asked politely how much longer I should expect to wait and was answered with not only disrespect, but contempt. Will never be back and I advise others to steer clear.
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July 2024 by Oak
I bought a print out of some index cards 15 min before they closed, they were printed, and I paid (receipt has a time stamp of 6:54 PM) as I went to cut them down to size because they could only print it on a regular paper size a female worker came up to me as if she were to going to punch me and started yelling at me to leave. I explained to her I had just paid $40 for index cards and I needed to use the paper cutter - she yelled at me aggressively saying it was 7:00 PM and I needed to leave or she would call the cops on me? She walked up to me as if she were going to punch me. I have never in my life experienced such erratic behavior from an employee. I also can't imagine it was 7:00 PM as I do not think it would take me 6 minutes to walk over to the paper cutter. When I asked to return the prints if I could not cut them to the correct size with the proper cutting machine she said no.
If you have another option to go to any other store I recommend doing so. The behavior of their employees (woman and older man with beard who stood at the door "trying" to intimidate me) is absolutely disgusting. I assume individuals who have power hungry trips would go into work where they have positions of power, but I guess she can only make it to a manager of a print and ship store and uses that as a place to take out her frustration on anyone who passes by. It is truly sad. I hope she is in therapy.
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July 2024 by Willikanna Wallace
Review by Haiku:
Such a rude worker!
I paid to print but was "slow",
So she cursed at me.
~~
Why would she do that?
I wanted school test flash cards,
Not this mistreatment. :(
UPS from now on. :(
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June 2024 by Susan MacLane
I had the good luck to have Samantha help me scan some IRS pages to my financial advisor. Samantha was efficient, cheerful, knowledgeable, and not condescending. Samantha provided excellent service to me, and made an awkward job, however small to someone else it may be, swift and easy. Samantha will be the reason I return to this FedEx office. Thank you.
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May 2024 by Thomas Becker
I arrived at this location shortly after opening and needed to print two 11 x 17 images onto cardstock. Angela suggested the self-service machines using 11 x 17 paper and the printer bypass side tray. She helped me complete this small print job in less than 5 minutes. I will definitely be doing more self-service printing at this location in the future!
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May 2024 by Jayman Hardev (J Money)
Angela is the nicest person she needs more than a raise
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March 2024 by Bruce Iredale
Today (2/27/2024) I had one of the worst experiences in a long time. I was looking to ship a package based on what I had found on the FedEx website. By shipping “FedEx one rate” using their prescribed box, I could send my parcel for approximately $55. It also appeared the box would be free. I went into the FedEx store at 9738 SE Washington Street, Portland, OR looking for said box.The woman I delt with (wish I got her name) said they only sell boxes, and I could use my own box. I replied “I was looking at your website and ....... “ . She replied, "it's not my website, I don’t own or rent it.” I asked why she was being sarcastic, and she said, "I'm just being honest.” I rephrased my explanation with “The Fedex Website gave me the $55 rate using a FedEx box. She claimed it did not matter, so I asked her for a quote based on how I would pack it (smaller box, less weight) and asked for the cheapest rate. She quoted me a rate more than $80. When I question the vast difference, she claimed the rates change all the time. In fact, if I come back the same day with my package, she said the rate may be different than what was quoted earlier that day.I went home and looked up the “FedEx one rate” and still got a $55 quote. The person that helped me was sarcastic, rude and unhelpful. During this whole experience I was polite and calm. I will never go to this store again.
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February 2024 by Kaila Giraldo
Employees were super nice and helpful.
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February 2024 by Scot Black
Wow that’s bringing your problems to work with ya. When the customer is told that being the customer mean less than nothing. Security Samantha someone needs to teach you how to talk to customers.
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February 2024 by Miss Friendly
Caleb was incredibly helpful making return shipping labels.He was really patient with my lack of knowledge how to do it.My needs were definitely handled with care and fully met.Thanks!
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January 2024 by ruba jordan
Just spoke on the phone with a guy his name is Ryan or Bryan not sure but he was super rude and not willing to help or answer my simple question.I ended up calling another location and they did answer my question
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January 2024 by Anthony Shanks
One star review specifically for Josh the cross eyed dork who likes to instigate issues with customers.Watched him start an argument with another customer while I was in the store being helped by two very friendly staff who assisted me in printing something. When I came to get it laminated I was told the total would be $7 and some change. Josh asked the clerk I was dealing with if the laminator was warmed up. After checking and realizing it wasn't Josh informed me it takes 30 minutes to heat up and to "put a rush order in" it would cost me an additional $17 + the original $7 to laminate it. When I called another FedEx office they said the wouldn't charge me $17 to rush anything even if the laminator wasn't heated up. This guy needs to be fired. Had no business even involving himself in my transaction and was genuinely a rude employee who didn't know how to do his job properly. Everyone else I dealt with was super friendly and easy to work with.
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January 2024 by Sam
Please update your website or fix your broken passport camera. Thanks.
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January 2024 by Hleb
Didn’t get my retrieval code , waited 1 hour and nothing , I tried everything
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December 2023 by Mariel Ollinger
My kiddo went in with some things to print for a last minute school art project & Angela was awesome. They worked together to articulate what was needed & was generally a good human.Ty.
