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April 2024 by Fat Obease
They kicked me out of the store and threw dog kibbles at me!! Staff were super rude
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March 2024 by Molly Pool
Just the best neighborhood pet supply shop. Everyone who works there is great.
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February 2024 by Jennifer Cavanagh
Helpful and friendly staff
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October 2023 by Shannon Llewellyn
I've purchased the occasional seed packet or seedling at Fang! over the past couple of years; friendly staff for sure! But I adopted a puppy yesterday and took him on his first walk from our house to Fang! and was SO VERY PLEASED with the entire experience! From all the welcoming cuddles for 'Belly' and the expert customer service Tom R. gave us! There's a lot of new stuff on the market that I didn't even know about, but Tom was knowledgeable, friendly, and walked us through the store and helped me select what I needed. Belly found his favorite dog treat so I guess we'll be taking regular walks to Fang! Well done to the owners and the staff for creating the kind of vibe that the big box stores can't ever provide!
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October 2023 by Alan Horton
I'm so excited that Fang! is now a union represented pet store. The only one in the entire U.S.! Support labor and shop at Fang! Plus, staff is truly exception, and a great selection, much of it locally sourced.
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August 2023 by Mandi C.
We love Fang! They have a great selection of pet supplies and plants. The staff are genuinely friendly. I love supporting local business. Especially ones like this. The prices are great and comparable to the chain stores. Also they carry niche items that are high quality. We found things recommended on TikTok like slow feeders and lick mats that you can't even find at the big chains.
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August 2023 by Undead A.
Nice people; terrible pet store. Spent 16 bucks on a bag of dried sardines my cat didn't like- just wanted store credit to get something else. They don't take back opened treats.... For 16 dollars? Seriously everyone- Teresa's Country Feed and Pet has a 100% customer satisfaction guarantee. I have returned items of much higher value back to other stores such as Teresa's and Petsmart, and turned it in for something else. This visit sadly lost all of my business, I used to come here biweekly for bulk canned food and random treats/plants. Would rather go somewhere where they can guarantee satisfaction to the customer. I also hate to say it, but very overpriced. I was also only coming here for convenience, and to support.
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June 2023 by Matt O.
Fang is incredible! The staff has only ever shown warmth and kindness to me whenever I am there, and they genuinely care about their customers and product. Our most recent visit had Rose assist us when purchasing crickets, and they were so kind! Such a unique store! They really have it all when looking for pet supplies, and their plant selection really shows their passion for botanical care! Overall def worthy of visiting!
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April 2023 by Mekenzie Barnes
I did really enjoy this shop since I have 3 pets. Unfortunately the last time I went in, both of the workers were really rude to me which was jarring. Kind of a bummer since I came here a lot for my cats food.
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April 2023 by Dan G.
Beautifully curated section of house plants and stylish pots. Always discover cool new varieties of plants when stopping in for a visit. Everything pets need too. Super helpful staff that actually knows a ton about plants and animals of all sorts. Shop here to support great people and to support small businesses! Amazon doesn't care about you or your pets, Fang does.
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March 2023 by Emily Platt
Expensive, not great selection. Staff seems annoyed that you are there. Simple things like refunding something I was overcharged for required a manager. Their Covid restrictions are very strict even today in 2023. Go to Pets on Broadway or Meat for Cats and Dogs instead.
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February 2023 by Natalie R.
I LOVE this place. Pet supplies and house plants is the best combo ever and the staff is always very friendly to both me and my dog.
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February 2023 by Wen Qin
One star for the friendly service and the variety they carry on the garden supply side.Zero star for the pet store. Take your receipt and compare what they charge you vs what the sticker price says. Twice in a row, I was charged more (even with 10% at happy hour) than the sticker price. The first time, it was just one item back in mid December. The second time (a month later) I got one thing from the garden side of the store and two dog treats and both dog treats got charged the wrong and inflated price. Dental sticks had a price tag of 99 cents per and they rang up 1.15 per. Cod skin says $31.99/lb and rang up $37.99/lb. When I asked the staff and store manager about it, they apologized and said they could refund me but it's due to them adjusting prices in the system but not in the store in a timely fashion.I loved Fang since we moved to the neighborhood but I will not return to a store that's dishonest. So disappointed.
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February 2023 by jason allen
It appears that there was some kind of PR war going on in these reviews where I assume staff was campaigning amongst the customers to put pressure on the management or owner to recognize their unionization aspirations. It's notable that the management did not respond to any of those reviews which had been written by the unionization pressure campaign. It sounds like the employee union succeeded in the last few months but now I hear that the owner says that they are done and are closing both this and salty's on Mississippi. This is a real shame for the neighborhood. It seems like in an example of throwing the baby out with the bath water. I'm not sure which side of these negotiations is being unreasonable but I wish that we, as the community who loves this store, knew where to and how to give support or apply pressure ourselves to keep the store open. If it is the employee union being somehow unreasonable, I assume that the store owner feels that they would be villainized for telling their side of the story. I just don't understand why the owner would not want to sell the store to an employee run cooperative rather than get nothing and just close.
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February 2023 by Vanessa DeSpain
I always feel so welcomed by the team at Fang! They’re so kind and always able to give guidance and helpful recommendations. So grateful to have them in the neighborhood!! ❤️
