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November 2023 by Sean Heltemes
I’m sorry, but when the website states that 24 hour access is a possibility, you would think when a client calls and says they need 24 hour access just one night in order to get everything moved on time, and they won’t allow me one night, well that is poor customer service. I almost lost a lot of my belongings because they wouldn’t grant me a single night to unload
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September 2023 by Dutch Schweizer
Easy and fast service!! I’m very impressed. Got a storage unit quick and no issues!! Thank you very much Steven
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September 2023 by James McCurry
I am posting a one star for this location on 82nd. I have a storage unit at this facility prior of renting here. I have spoken to Stephen Duffy.. Stephen Duffy had insured me that this was a safe place prior a renting here. Stephen goes on how it's secured. They get cameras in the security is great here.. So I chose this spot everything was going fine until 1 day. I get here in my storage unit.His drilled out and opened up. So I spoke to Stephen Duffy again about that death and he seen to have no worries about my unit as I lost $7000 and 1 night.. I asked to see the camera's footage he denied nor did he wanted to help to saw a situation just for my safety and other.. And all he could tell me right now is that it's obvious hands. He can't do nothing about it and I didn't sign a insurance plan. Well the day I signed the contract with them the next day they had left a message with me that I didn't sign insurance plan and that it was kind. Of mandatory for me to have it so I went backup to the office signed everything and he told me I was all good they didn't relate to. My that I didn't have insurance. I thought we had signed for the insurance.. If I was your I wouldn't choose this location just because of the death that's happened here.There's transience that come here they live here and it's just not a safe place.. They will not help you in any way form or fashion not all. They can do is say you didn't sign this force not their fault.. One thing I have to say is that I pay almost $200 a month for the safety in the space here and I don't have either .
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September 2023 by Cinderella Donnelly
I have to say that the staff was 100% completely awesome they were super friendly the two people I spoke with and then another man took the time to send me a voicemail just making sure that everything was okay with the storage I actually haven't made it to my storage unit yet to check it out the key is left inside for me so I can't really say about the actual unit itself but pretty much all units are the same cement walls cement floors you know but about the customer service I think it was wonderful and they were very very friendly more friendly than any other storage place I've ever gone to I definitely would recommend them and the prices are also great
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August 2023 by Michelle
We stored a vehicle for 8 months. It was easy to get in and out and the communication with this location is excellent! Easy to speak with someone on the phone. After the car sitting for 8 months there were no issues of any damage or theft. It was well protected.
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August 2023 by Kevin Stewart
Had a medium size 1st floor storage unit here for almost two years. The facility got better in this most recent year and I agree with other reviews currently for cleanliness, ease of access, and availability of carts. The side street where entrance is unfortunately does attract a lot of transitional activity that seems to come and go over time as sweeps are done.I’d only recommend them for short term storage though, specifically due to the heavy rent increases. First rent increase came at ~3 months and was a 60% increase. Two more increases and at moveout I was to be paying over twice the original rate I started at. A quick check to their website at my moveout date showed my same size, ground level unit available for LESS than what I started out paying ~2 years ago. So, be aware.
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July 2023 by J Yun
I have rented from Extra Space Storage on a number of different occasions in the last several years. In all cases, through different locations, I got to work with Jeffrey. His customer service is unmatched not only in the storage unit business but just in general. Extra Space has a policy that increases the promotional rate after awhile—not to mention their rate being slightly higher than the competition. Even then, I still choose to rent from Extra Space because they employ folks like Jeffrey. If you care about your belongings, you should also care about who works at the place where they're stored. If it was not for the experience I've had with Jeffrey (and other Extra Space employees), I would absolutely take my business else where.
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June 2023 by takindown698877
The staff was super helpful with everything I needed. The facility is clean and the storage is actually very nice. I can't snt say enough how hard it is to get great customer service these days but these guys went above and beyond. Great storage and great customer service!
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June 2023 by Crystal Koren
I had a great experience with Tabbatha when I came in to check out storage sizes and options, prices etc. She was very helpful, professional, friendly and a great front for this business. I am so happy with the knowledge she was able to provide me with and when I am ready I will definitely be back to rent with her.
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June 2023 by Moira Drake
Excellent facility with amazing staff! Didn't get my autopay set up correctly and Tabitha contacted me BEFORE any late fees accrued to let me know there was a problem. Helpful and friendly staff, convenient location, and secure storage make this place a winner!
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June 2023 by Em P
Got this storage in 2021 because I had to move out of my apartment. I ended up moving states and wasn't able to come back until now (2023) the facility is clean and the staff are friendly and very kind. I was driving to Portland from out of state and the traffic was a nightmare (genuinely don't miss that ?) Eric was so nice about the fact I had to keep moving the appointment to have lock drilled off later in the day. (I lost they keys during the inter-state move) and when I did get there he was prompt and courteous and even helped me close out my account.The only reason this place is 4 stars instead of 5 is due to the lack of ac. It's entirely too hot under the hallway lights especially mid-day due to the combo of bright lights, big pane windows, and metal walls. Other than that this place was great if a little pricey and it will definitely do in an emergency.
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April 2023 by Faustina Panichello
I will never rent a unit from these guys ever again. I have been charged for 2 units because of their own employee told me the wrong information. when i clearly asked if I needed to do anything else on my end he said no but now turns out he gave me the wrong info . so because i didn't leave the lock off the unit even though i asked beforehand i am being charged 111 bucks.
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March 2023 by Carol H.
People illegally residing in units. Company not responsive to break in (units are poorly designed in a manner that people can enter at the top by simply bending or removing a small strip of metal. You're not safe in this building nor are your belongings.
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February 2023 by Sonakshi Dhimal
I had a fantastic experience with Jeffrey at Easy Space Storage. He was incredibly knowledgeable, friendly, and made the whole process seamless. His customer service was outstanding, and I felt confident that my belongings were in good hands. I highly recommend Easy Space Storage and particularly Jeffrey for anyone looking for top-notch storage solutions and exceptional customer service. Thank you for making my experience such a positive one!
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January 2023 by Kevin Hohnstadt
The facility is clean and safe, our unit was always accessible when we needed to get to it, there were always plenty of carts available.I also appreciated management being available when I need them and we’re always willing to help.If we need another storage unit, we’d definitely come back!
