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November 2023 by Aut Stein
There is nothing good to say about this place. Excessive and abusive fees with zero compassion. The manager, Estelle, is deceitful and never delivers on promises or manages to make notes on your account. Not to mention, read your contract, they double the rent after two months… deceitful, corporate greed at its finest all while having the nerve to rent units that are repeatedly broken into. In the span of a year, this happened twice to me….
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November 2023 by Karen McCoy
Estell, our store manager, was so upbeat and welcoming. The facility was spotless and well run. The price from the web was extremely competitive. Offloaded 2 large SUV loads and a full size pickup and it all fit in the 10x5! Thanks Estell!
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November 2023 by Sandra G
Robin and Estell were really excellent they helped me a lot, I am really greatful the place is clean, very secure storage place really liked it, exiceted to start moving my stuff thank you Robin and Estell you are aesome.
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November 2023 by Ramie Warner (RainyDayofSunshine)
Very nice facility with gated entry and reasonable access times. Constantly clean and well functioning building. Staff are very attentive when needed and price is competitive for area. The only thing I didn't appreciate was the fact they MUST put a sticker on your personal lock if you chose to have one. I asked if they could refrain from placing a sticker and I was told they have to for "security reasons" although I'm not sure what one sticker on the side of my lock will secure. Overall pretty good place.
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November 2023 by Laura Pederson
The place is clean and well kept but the company’s practices in itself Im going to avoid and am moving out because of. They randomly doubled my rates after six months due to “inflation in my area” except if I wanted to rent the same unit it costs LESS than what I originally started paying before they raised it. Bit too scammy of practice for my taste to be honest.
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November 2023 by HTB
Staff are really great. Robin helped me get exactly what I needed. It is extremely clean here! If you're chemically sensitive be aware of the plug in air freshener in the office and scent throughout the building (this is just a heads up for those its matters to). I’m adding to this review- Robin and Estelle are so incredibly nice! They get very busy so please be nice to them! I am very high maintenance and they are always fantastic! And this place is 1000% cleaner than my apartment complex! There isn’t a storage place in SE that hasn’t had break-ins, and there are footprints showing someone has climbed into mine. I’m double locking, cylinder and sphere and I took out the only actual valuable thing (valuable to me, not worth much at all in resale!). FYI Because I was able to bundle renters insurance with my car insurance it was close to the same price as just paying Extra Space ins and now my whole apartment is insured!
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November 2023 by Brad Perry
Working with Robin (and Stella initially )at the SE Division location was/is extremely easy. Robin has been very helpful and on a few things that she didn't have the immediate answer too, got back to me that same day with the answers after looking into what I was requesting.This a very clean facility, well lit inside as well as the units themselves. I am very grateful I decided to look for a different storage unit from what I was presently (and now formerly) from another company to find this.Highly recommend!
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October 2023 by H B.
This is an extremely clean facility. The staff are the nicest people in the world! If anyone has had a poor experience with them, it must be because they weren't being nice themselves. Like any storage facility it's only as safe as the locks you put on the door. There is a lot of security getting into the building but once they're in, you are only protected by the locks on your latch, and I highly recommend both a cylinder lock and a good sphere lock, that way if they climb in and pick your cylinder lock from behind, they can't just replace it, which is what happened to someone else recently in a storage facility. All the Extra Space locations in this region have upper management who insist on air freshener plug-ins in the offices, which are highly toxic and allergenic, if you don't do well with scents then stay out of the office, the staff at this location will accommodate you by coming outside. There is a lighter scent inside the whole building, which I personally am allergic to that to, but for other people this is great for odors. With so much filth in this side of town the cleanliness here is a welcome break! And if I had my own business right now, I would hire either of the lovely ladies who work here, a job running it! I might take off a star or two for heavy scents and the parent company and their price raises but the location is a good one and needs their rating numbed up! PS it was actually close to the same price to get renters insurance on my entire apartment including storage as to pay this company for insurance as it was bundled with my car insurance, so look into that! I know there have been break ins here but name one storage place in SE Portland that hasn't. There are footprints showing someone had climbed up there, just lock your unit the best you can and don't leave anything of value there.
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October 2023 by Ruby Davis
Robin was amazing. Great service! She made the process easy by getting my unit set up in advance. She was welcoming and even waited over 25min past her normal work hours when I got stuck in rainy game day traffic. She absolutely turned the day around!! Facility is clean, affordable and safe!! Choose Extra Space for your own storage needs.
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October 2023 by Rachael Hardman
Extra space storage is a great place to keep your belongings. I've been storing my things here for a few years now. I always feel safe when I'm on the property, and the employees here are always so friendly and happy to help. I recently had an issue with my debit card not processing and a glitch in their system and they went above and beyond to help me and fix things. The customer service here is outstanding and I recommend any one store their things here!
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September 2023 by Heath Saunders
Very petty and hard to manage. My unit was broken into I asked to move units but didn't get moved fast enough and without my knowledge or consent put a second unit in my name so I could get what wasn't going to fit since the new unit was smaller than my original unit. And to earn a one star the second unit they put me in was the same unit I was moving out of
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August 2023 by Nate Lowe
We were running late and they stayed longer after closing just to make sure we were able to check in and get sorted. What a great business! 10/10 would recommend!
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July 2023 by Rebecca Hoover
Edited 07/08/2023: I need to edit this review. Our storage unit was broken into during our short stay here. And while the losses were minimal, the destruction and time lost to clean up and repacking were substantial. However, that aside, the biggest issue is the suspect was known to management, yet he still managed to gain access to the facility. Additionally, once we realized that the suspect accessed our unit (an indoor rental) by prying the bars above the unit and dropping down onto our belongings, I noticed many areas in the complex showed evidence of similar damages. Plus, Extra Space Storage's lock can easily be unscrewed from the back, so he had all the time in the world to rummage, and then he just waltzed out the door. I understand that theft can happen to anyone; however, when thieves repeatedly infiltrate in the same manner time and time again, then there is a problem with security that Extra Space Storage should address. I do not hold the onsite manager responsible for this mess (we were not the most pleasant tenants). Still, the executive management at Extra Space Storage should address this issue immediately. I suggest informing all tenants that they should use two locks on their units, reinforce the metal beams above the units (reinforced steel), and put cameras throughout the complex (not just at the doors).We have always found Extra Space Storage to provide excellent customer service with clean and secure facilities. We had just arrived from a pretty awful move, and we weren't at our best, to say the least. Estelle and her co-worker helped us maneuver our 26ft truck to the best unloading spot. We weren't digging on the outside unit, so she quickly helped us find another. Additionally, they ensured us we could secure a second unit if needed (after hours), which we did. Moving is never fun, but this team helped make it suck a little less. Thank you!
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July 2023 by The Portland Homestead Project
Had an international shipment ready to pick up. My wife and went to the storage location before close the night before pickup and our code didn't work. The next day I called the manager and told him our code was disabled and he said that it was not. I explained that it would not allow us in the night before. He denied it was disabled. I think that someone disabled it and then ransacked our totes. Stuff was placed in certain way. We did the final pack on every tote that morning. I can see that items were shifted around and put back in a way that was Not the way we packed them.Now our shipment has arrived oversees and we are missing several items. Brand new shoes i had just bought a few days before because you can not buy size 13 shoes in Thailand. I thoyhht about those many times excited for them to arrive and they are gone. Ripped off and im pistWe are missing an entire bag of my wife cloths. The expensive stuff. Dresses, rompers, shoes. Our Nikon camera is missing and the list is growing as we unpack our totes. All gone. Our visit was at the 82nd Ave location the night of March 9th. It was sometime between 9p and 10p. I have called and left a message with the company. If we don't hear back in 24hrs we will file a police report.
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July 2023 by Stephanie R.
Edit: Called the toll free number I was asked to. They said that they would document everything and get the general manager to give me a call. That didn't happen. Had to call the GM myself and all that they would say is "I can't do that". According to her, she's not able to make any decisions without talking to her boss first. This is a joke. They don't really care about you or your stuff. They give you the runaround. Don't rent here.Absolutely don't rent here. We've had the unit for a little over a year. It was broke into once, and twice more attemps. Noises coming from other units like people living in them. Prices start off reasonable and they quickly raise them to where it's cheaper other places. Guy today made us feel like it was our fault. Since we keep our own lock on there and that was drilled, the only thing he said could do was to buy us a lock like we had and give us a $20 discount. I will tell everyone not to rent here.