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January 2024 by Joshua Meyer
Kyle was super friendly and helpful and helped me find the boxes I needed. Now I have a new place to sleep! Thanks, Kyle!
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December 2023 by Joshua Massey
Tons of security, always clean, temperature controlled, and free use of moving carts. Super easy to set up, modify, and get in and out. Kyle was extremely helpful and professional. Would definitely recommend using for any/all of your storage needs.
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December 2023 by Genessa Jardin
I was looking for a storage facility closer to Portland and I’m so thankful for the helpful and friendly staff! Kyle was extremely accommodating and showed us several units until we found one that suited our needs. The loading/unloading zone is in a secure parking lot and building access is very secure. Facility is well maintained and Kyle patiently answered all my questions about security.
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December 2023 by Katie Wong
I wanted to move between storage units and the agents over the phone as well as Cara made the process so easy with zero hassle. The facilities are very clean and well maintained. There is a nice covered garage parking and makes it easy to load and unload items.
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November 2023 by Jo De'Tespam
5-star customer service and easy to deal with. York street could really use some upkeep (not related to storage though). Location is accesible from the highway, and Kyle and goes above and beyond to provide an excellent client experience. I'll happily continue to give him my business.
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November 2023 by Ashtyn C.
extremely frustrating that their "notification policy" is only to send out mail when they decide to do a price increase. kyle is telling me there's no way to add my email in to receive notifications of price increases, only by mail. Well isn't that convenient for them. The whole reason I got a storage unit is because I was leaving portland for awhile, so why would I be at that mailing address to see the price increase? It makes no sense. They're just "not able to do emails" I only got this locker because it was $19 and it immediately went up to $32 instead a month. Also, the picture of my locker space it shows 8 HUGE containers able to fit in there and it's a horrible representation of how small the space actually is.Money suckers, like every other extra space I've dealt with.
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November 2023 by Olgie
Top notch customer service from Tabatha who was kind, proficient, professional and knowledgeable. Kyle was the 1st person I spoke to over the phone, he was awesome!!. I almost forgot to mention the wonderful facility they have. Something out of a movie-it seems very secure in there. Thank you for the spectacular experience!!
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November 2023 by C H
Much smoother operation than Public Storage. Reserving and moving in was so easy. They have carts available to help you get your items to your space. The gentleman in the front office was exceptionally knowledgeable, professional and kind.
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November 2023 by Rachel Sloan
Kyle was super friendly and helpful, and the woman I spoke with at the 1-800 number to set up my reservation was also kind and helpful. Thanks much!
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November 2023 by Melanie D.
I got my storage unit in September of 2022 (d/t the clerk said it probably would not be available in November when I really needed it) - I did not move into the storage until mid November. I don't understand how you think price gauging your customers by raising prices whenever you feel like it, is good business...trust me it is not! In less than 1 year my storage fee was raised 3 times and went from $273 to $379 ($106!!!!!!!!) increase. You have folks belongings in storage...how convenient is that for you to continually take advantage of folks. Nothing good to say about a company that runs its business like you. The good thing is we have social media to help spread the news! Yelp/BBB, here I come!
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October 2023 by Bonnie Crocker
My storage unit was broken into during early morning business hours and all of my belongings stolen. I had been renting the unit for less than 3 months. The facility is advertised as safe and secure with video surveillance, but there's no actual surveillance even during business hours, only cameras recording thieves doing whatever they wish. Site manager is professional, kind, and responsive, though not forthcoming about safety issues and security vulnerabilities in this facility. Condescending and unhelpful regional manager leaves much to be desired. I have learned that it is very common now for thieves to rent units online with fake identities and take advantage of their entry privileges to steal from other units, as happened in this case, so do not consider your belongings safe in facilities that give access codes so freely and pay no attention to their surveillance feeds. Entirely misleading advertising and very false sense of security. I can only be grateful that no one was harmed in happening upon this burglary, because no help would have been forthcoming.
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September 2023 by Betty C.
My storage unit was broken into during early morning business hours and all of my belongings stolen. I had been renting the unit for less that 3 months. The facility is advertised as safe and secure with video surveillance, but there's no actual surveillance even during business hours, only cameras recording thieves doing whatever they wish. Site manager is professional, kind, and responsive, though not forthcoming about safety issues and security vulnerabilities in this facility. Condescending and unhelpful regional manager leaves much to be desired. I have learned that it is very common now for thieves to rent units online with fake identities and take advantage of their entry privileges to steal from other units, as happened in this case, so do not consider your belongings safe in facilities that give access codes so freely and pay no attention to their surveillance feeds. Entirely misleading advertising and very false sense of security. I can only be grateful that no one was harmed in happening upon this burglary, because no help would have been forthcoming.
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September 2023 by Harold Robberstad (heraldthekat)
No contact. Easily obtained a unit. Enough levels of security that I feel my property is safe.
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September 2023 by Julia Burke
I had nothing but the best experience with this Portland location. While I am not as pleased with the experience at my current location in another state, this review is about this specific facility, and it’s been great. Access is easy and it never takes long to reach a human with any questions or needs.
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August 2023 by Maya Sepe
Went to check out the facility and I couldn't have been more happy. Property was extremely clean inside and outside, there was no homeless camps around the facility and in Portland thats hard to come by. Kyle was amazing! He greeted us immediately, was very upfront with all information thats needed to rent a storage unit and was just great at his job. I would definitely recommend this storage facility to anyone who is in need.
