-
December 2023 by Alyssa L.
I already have been frustrated with the amount of price increases over the past 1.5 years and the lack of temperature control (broken heater, lack of AC, etc even when advertised to be between 55-80). Now, however, I'm in search of a new place to store my items. As of at least a month ago, the carts were all removed and signs hung stating we must check them out of the office (we must leave our ID) and only during office hours. They close at 6pm Mon-Fri, 5:30pm Sat and closed on Sun. The times that I'm able to come to my unit, I have no access to carts now. I've called and left messages with the office, but no call back. Other folks who I've spoken with who also rent a unit have the same complaints. It's not worth the money to not have accessible access to my unit. And disappointing the office won't call anyone back.
-
November 2023 by Cole Reed
The storage facility is super clean, well lit and easy to access. Ricardo the site manager is also very responsive and helpful with any issues.Parking can get tight when it's busy, but so far has not prevented access. Sometimes there are not enough transport carts so you might consider bringing your own if you have a lot of stuff to move.
-
November 2023 by Tommy Byerley
Ricardo has been exceptionally well he’s understand stood what I’m going through and has helped me continue to be my note a part of your membership. Please touch base with me on a personal level besides the professionalism he’s very professional and does the managing position very well.
-
November 2023 by Dustin Pruitt
Only had the unit for 5 months and they increased the price of a 5x5 unit from $63 to $87 a month over two months. Went to another storage facility nearby and got a 5x10 unit for $41 a month also climate controlled and secure. The people working the storage facility are very kind and helpful.
-
November 2023 by Nirali B
We already had a small storage unit but needed to get a larger one. Ricardo was incredibly helpful with assisting in that process. He patiently answered all our questions and took us to view larger units. We had a few hiccups when moving from our smaller unit to the larger one but each time I approached Ricardo for assistance he would jump up with a smile and say it was no problem at all. Honestly, he made the whole process so much easier. Thank you for all your help!
-
November 2023 by Laramie Hassenstein
Ricardo was professional and informative. He listened and did everything to make a very emotionally difficult day as easy as possible. He was extraordinarily kind, respectful, and compassionate. He’s an excellent listener and communicator. The facility is well lit, secure, and extremely clean.
-
September 2023 by jenny villarreal
I’m so impressed with this company! Everything is well thought out to make the experience as convenient, streamlined and straight forward as possible. Their customer service is excellent, so professional. I’d definitely recommend them!
-
July 2023 by Gabe
Extra Space Storage is an extremely great option for all your storage needs. The Manager, Ricardo, is one of the most helpful and friendly people you will ever meet. He is always working and helping out and making sure the place looks spectacular. I highly recommend this place just for the fact that he is there. It makes moving things in and out such a joy.Thank you again Extra Space Storage, and Ricardo for always going above and beyond for us.
-
July 2023 by Madeline Reynolds
My fiance and I recently moved to Portland and hired movers but the timing wasn't going to work out for delivery and we were scrambling with what to do. The team at Extra Space has been so incredibly kind and helpful. Ricardo was so nice and the team at this location has made this transition less of a headache. We're very appreciative and are having a great experience overall! :)
-
July 2023 by Jamaica Imani-Nelson
Ricardo is absolutely amazing and a stellar representation of executive level customer service. He is efficient, knowledgeable, very pleasant and inviting, and is a great representation of extra space storage. Ricardo is the reason I remained a customer after the horrible experience I had with a different manager. Definitely 5 star!!!
-
July 2023 by gerald jessie jr
I lost my keys to my unit and Ricardo was very helpful with me regaining access to my storage unit. He cut the old lock and had me back in very quickly.
-
July 2023 by Jennifer Freeouf
Ricardo was amazing! So kind and helpful, he went above and beyond to make sure I was happy with my unit. I can’t thank him enough and look forward to seeing him when I visit the storage space!
-
July 2023 by Marnee Horesh
One of the main activities people perform at a storage facility is moving things from their vehicle to their storage unit. The least we can expect is to have a cart to move it with ease. This place has +1,000 units (according to someone who works in the office), yet each time I'm there, carts are nowhere to be found. There are no other issues with this place, but 3 stars is pretty generous considering that's the ONE THING we needed to get the job done - besides a unit and a lock. Please do better. Get more carts. Why make moving sh*t harder than it has to be?
-
July 2023 by zack Dixon
Always clean and secure! I feel confident that my things are being looked after here. EDIT: Your valuables ARE NOT SAFE HERE. Ironically, a few weeks after my initial review, my unit was easily burglarized by ANOTHER RENTER, and Extra Space did nothing about it. The steel door was peeled off it's tracks like a tin can, and I learned that they only have cameras facing the elevator and the parking lots. So even though they had the burglar-renter's access code on record, and footage of him obviously coming in early in the morning alone and carting things in and out of the elevator, there is no footage of him going in and out of the unit and therefore nothing can be done. They "cancelled his lease" like it mattered at all. They let him ransack the unit and steal things that can't be replaced, and he's probably renting in another Extra Space somewhere waiting to do it again.
-
June 2023 by Jeffrey Reinke
Great location! Nice and clean . Bathrooms are excellent and clean only place that has restrooms this side of downtown too!
