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November 2023 by Sophia Lang
Ernie helped me purchase my used car and he was amazing!!He walked me through the entire process, and even followed up after the sale to check that everything was going ok with the vehicle. Great guy!
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November 2023 by Len Hawkins
My experience was beyond excellent. It was quick and easy. They made me a great deal far more than I expected. It could not have been any better. Thank you Nick, James and John.
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October 2023 by Victor Rojas
Went in to look and test drive a car. Ernie the salesman was more than helpful. I didn’t end up buying the car but overall experience was by far better than the previous dealer I visited. Highly recommend, due to overall experience.
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October 2023 by Rick Cox
First time at this dealership, really had a good experience. James was very knowledgeable about the RDX, and pleasant to work with. Would recommend him to anyone else looking for an Acura
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October 2023 by Teresa Cox
First time I felt comfortable with a car dealer!! James was great! I contacted my family and told them to go see James. They really loved the looks of my new car!
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October 2023 by Mary C.
Another exceptional experience at Acura. I was assisted by Stephen L, he was very helpful and professional. He took the time to explain what needed to be serviced. I was in and out in the time he promised. Gold Star for Stephen!!
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September 2023 by Daniel
I inquired about a used 2015 Acura MDX. I was located in Texas and was looking for a car to replace my MDX that got totaled. The vehicle did not have pictures so I filled out the form to get more info. Scottie reached out to me and sent me photos and videos of the vehicle. I told him my situation and he gave me all the information I needed on the vehicle. From there I had my mother go out and look at the vehicle and do a test drive. He was very helpful and answered all my and mothers questions regarding the vehicle and the purchase since I was in Texas. I flew out and picked up the vehicle. Very straight forward and easy to purchase especially if your out of state they will send you the paperwork to sign. Scottie was our sales rep and Gabriel was the financial advisor? Overall great dealership.
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September 2023 by Rachael holland
Earnie was the best! Met with me at 9:15 AM for a test drive and I was driving away with my new vehicle at noon. Quick and easy. Highly recommend.
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September 2023 by Christina Master
We have leased here for 6 years hoping to buy at the end. For various reasons not involving the dealership, it didn’t work out. When I had a problem that was a defect (wrong word) with my camera, they put us in another lease for less than we were paying. When I needed a car & mine was being serviced, I always got a car to use. I met the dealership manager & what appeared to be the next level manager several times and both were professional, considerate, and had good communication skills. We just turned in our Acura for an electric & they wished us well. It appears that they understand that most people are wary of car dealerships & they try to combat that with transparency keeping you abreast many times throughout their service, sakes, & return. I’d recommend them.
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September 2023 by Alice McDonald
I’m so happy with my new car. Ernie was so patient and went over everything carefully. He helped me get the right car for me. Everyone there was so nice and helpful.
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September 2023 by Tyler Lanham
One of the best car buying experiences I’ve ever had! James was our sales person and Gabe was our finance person. They were informative, nice, and worked with us on pricing for some of the warranties. Would definitely recommend them!
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August 2023 by Anessa Voznyuk
My husband and I got a car from Acura of Portland 7/8/23 and are extremely satisfied! We had Jo working with us the entire time and she answered all our questions and was very kind and patient with us testing and looking at different MDX models! She was a true professional!It was a busy Saturday so we had to wait sometime to sign things but Jo made the time fly by and took REALLY good care of us, more than we ever expected! She was amazing! We highly highly recommend checking out Acura of Portland and if possible request to work with Jo ;)
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August 2023 by Joe P.
Great experience with sales and finance. Sandy (sales), and Johny (finance) provided excellent service.
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August 2023 by S O.
I have bought several new cars from Dick Hannah over the years, but always in Vancouver, Wa.I Just bought my first "Certified Preowned" car from Dick Hannah Acura of PORTLAND OREGON, on STARK.Acura RDX $39,999.00Certified Preowned does not mean a darn thing ! There was nothing certified about our car, at all!We did not even make it home, before the problems started!The headliner fell on us when we went to open the sunroof.Two tires were new, two were old.The exhaust tips were rusted out. (Our salesman bought us new ones out of his own pocket).The rear door was not installed right, so there is a gap when the door is shut.A piece of plastic, next to center mirror fell on my wife, (and it continues to fall out still).No windshield fluid.A/C does not work as our TSX, or the TLX does.My wife found out, the hard way, that the seatbelt was greasy, now she will only drive it with a towel over her cloths.Let me remind you, $39,999.00!AND NOW THE FUN STARTS!!!Got there 15 minutes early for my 9:15 am appointment with CHAD, and they took me right in. Got all the paperwork done, and CHAD tells me my loaner car is the silver one, out in the parking lot.THE LOANER CAR WAS DIRTY, NASTY. I walked back and informed CHAD that the car was filthy, and I was not going to drive it, until it was washed. He grabbed the keys from me, and said it would be washed. (he was not happy).I got there at 9:00 .When the car was not washed by 10:30, I was pissed, and I told CHAD so. (IT'S 'S A DRIVE-THRU CAR WASH FOR CRYINNG OUT LOUD!!!). (Let's just say our conversation was very heated, and CHAD likes me....about as much as I like him!). It should not have taken as long as it did, and I told CHAD that! I should of just washed the loaner car myself!! We don't have things to do? Our time is not as valuable as there's? Who the heck wants to drive a dirty, nasty car?? I sure hope they do a better job fixing MY car, then the job they do maintaining their loaner cars!! It's was just pathetic!Conclusion: When I get my "certified used" car back from Dick hannah Acura of PORTLAND OREGON, on STARK STREET, I am going to drive it right over to Ron Tonkin, (where I bought my first three NEW Acura's), and I am going to trade it, for a BRAND NEW ONE!!! I do not care how big of a lose I take on that car, but know this for sure:I WILL NEVER, I MEAN NEVER, DO BUSINESS WITH DICK HANNAH ACURA ON STARK ST. of PORTLAND ! N E V E R-AGAIN!!(The ONLY think I have to say nice about this place, is our salesman, and the accountant, were extremely nice to us).I hope this review helps save anyone, their time, their hard earned money, and the hassle of dealing with what my wife, and I, have been through, so far, with this "certified preowned" RDX from DICK HANNAH on STARK ST., PORTLAND, OREGON.My wife and I are both retired Senior Citizens. Dick hannah Acura...ON STARK, is a prime example, of why people HATE Doing Business with Car Dealerships!!I am going to inform as many people I know, of our experience with Dick Hannah Acura of PORTLAND, ON STARK!.....AND CHAD!! I'm putting a sign on the back of my car that says, "YOU DESERVE BETTER THAN DICK hannah acura on STARK ! "P.S. Standby for the rest of the story, when I go to pick it up!UPDATE: dick hannah just told us that they do not have the parts to fix our car, and that it will be at least a WEEK before they even GET any parts, AND...they refused to replace the greasy seat belt, saying it will cost me $580.00 to replace it!!They did not call, or email ME, (the one that brought the car in), they......E-MAILED MY WIFE !(Ahhhh yeah, my thoughts, exactly!!)
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July 2023 by aaron ketchum
Joanna (Jo) was absolutely incredible. Treated me like family & was so responsive with every text & question I had. Will definitely go back to Joanna! Thanks for the great experience Jo!
