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November 2023 by Mary Nelson
Josh at DHL is a life saving Angel. Running a small business can be very stressful. Thanks to Josh and his kindness and willingness to go the extra mile I have my product. Now I can make my client happy!Thank you Josh - DHL is so very lucky to have you. And Kiki you were an Angel as well, thank you for carrying my package to the car.Happy Friday
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November 2023 by Bridget Rapoza
Josh was awesome! He was patient and explained everything to me! I feel confident that my package will arrive safely. Thank you Josh
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November 2023 by Mark Shaffer
DHL is a joke, I was suppose to receive a package almost 4 days ago and the note says that the driver was unable to deliver to me because he couldn't get in due to the fact he had no gate code...How is that, We have two parking lots and one of those parking lots is always open due to the fact that the gate is busted... (Please make that make sense.)The gate on the other side of the complex is very finicky, I am actually really nervous now because if I get the same driver delivering to me are they going to claim after I gave them a gate code (on the DHL website) and he has to enter it a few times because some of the buttons stick... Lemme guess, he'll claim the code didn't work, I mean if he's gonna say he couldn't get into a complex with a gate that was wide open...Whats next...Am I, an elderly disabled man who struggles to walk going to have to come pick up my package... It's just ridiculous because all the other DHL driver who have delivered here have always used the other parking lot and been able to clearly see the gate was open... I have a feeling I know exactly what happened, actually it's pretty obvious, this driver just didn't want to do his job...
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October 2023 by C Tully
Still haven’t received my package. I ordered this item from Amazon, but had no idea it was going through DHL. It’s a week late & still haven’t received it. Their updates aren’t truthful at all either. I was at home all day Friday evening when they claim the attempted delivery. Let’s hire competent employees please!
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September 2023 by sunder62
I had a priceless drawing of a Balinese woman in a ceremonial headress that I was shipping to my sister in Portugal. JAN & KIKI gave me the Best customer service ever! Jan carefully wrapped it and Kiki handled the logistics with ease. These two ladies provided me with a great DHL experience and the drawing made it to Portugal, in perfect shape, in just 4 days! Thanks Jan & Kiki !! Scott
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September 2023 by Christina Hutchings
I needed to ship 4 boxes to my daughter in Berlin. They were quite busy that morning which can be stressful to those on the other side of the counter (DHL Staff). Stephanie J treated each customer with such kindess and respect AND it was refreshing. Stephanie made the complicated process easy and when we had some delays with customs she quickly helped to clear up the hold and communicated the situation to me. Stephanie J thank you, you are a bright star at DHL.Christina H
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September 2023 by Cailin Tamplin
I waited for them to come to the door (I needed to sign) after getting notified my package was "OUT FOR DELIVERY" NO ONE SHOWED UP! Then I get a "sorry we missed you text." On top of that I way overpaid for express shipping! My package, had it even arrived at my door, was 4 days late! Now, I have to take time off work to drive across town and pick up my package because they close at 5.
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August 2023 by Zeb Hermann
- Stated my package was delivered- Admitted they lost it once I called them- Found it- Delivered it to a totally different address in my neighborhood- Refused to report it missing because they would "go back and try and get it from the house we delivered it to"- Did not recover it- Never delivered the package- Still show it as "delivered" on their platformMy worst experience with all the shipping companies. I will never use again.
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August 2023 by Jacob Lee
Jan Knox is the truth. Somebody needs to give her the customer service gold medal. Would rate 12 stars if I could.
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July 2023 by Bavarian House
Kiki was able to quickly, efficiently and professionally help me get my packages shipped out.A++ service, wouldn't go to any other DHL location.
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July 2023 by Brandon Ndungu
Keiana was awesome. She was very helpful and made the whole process seem easy. I was there for a while but I appreciate the customer service from the whole team
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July 2023 by Hannah Woo - Stills & Cinema
Walked in basically at closing and I was nervous that I had missed the opportunity. I live 40 min away. He unlocked the door and got me in. Customer Service agent was very kind and helpful. Got me in and out quickly! I had been waiting for a scheduled pickup for weeks and no show. Should’ve just driven here and dropped the package off weeks ago. It would’ve saved me such a hassle.
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May 2023 by Kobe Ng.
I came to pick up my shipment but it was closed because the traffic jam but they still help me get my package and other customers who came so late but wanted their great kind help ❤️ You are angels we will take a flight with the package you saved life!! Unlike the customer service on app and web were so mean to me that "you never made it dont even try to go there!" You sucks!
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April 2023 by marisa cid torralba
The worst lost of time and money.I Pat 350$ to send a box of clothes from Portland to Spain.I Pay express delivery and Its 1 month now and didnt arrive. All was correct they say When I send that package.So they return the box to Portland?? without any reason.They dont refund the money.Waste of time and money. I hope they Can close that ****
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April 2023 by Lucy Muigai
Found Heather H at the desk. She was very gentle, professional and very supportive. Gave me answered all my questions, gave me more information that I needed such as how to change numbers on my package if need be.I came in stressed but her smile and attention to me calmed me down and made me feel important and supported. Thank you Heather.Lucy
